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Video glitches in some devices with encrypted stream #1251
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The same glitches happens with our stream so we checked the streams in the Demo App and they have the same issue. |
Opened internal tracker 333604485. Checking to see if we have these devices and can reproduce. |
We found more devices got issue: |
It's more obvious by playing the 60 fps WV encrypted stream on the Demo App: |
Are you seeing the problem with newer launches from these same manufacturers? For example we are able to reproduce on a Galaxy A50 but not on a A03 running android 13 |
We've seen this on Android 10, 11 and 13, so not sure if it's related with newer version or not. With same manufacturer, like Samsung, yes, it's very random for the model which is ok or non-ok. |
Can you let us know which devices are running Android 13 that exhibit this issue |
Hi @rrfrias , we found several Android 13 devices may have the issue as it's reported from our end user: |
Thanks! Opened tracker for to follow up with Samsung (internal ref: 340937658] |
Hi @rrfrias , any news for this? More of our customers complain the video quality on their device. |
We are waiting on Samsung to reproduce and get back to us. |
Thanks @rrfrias , may I ask if there is any feedback ? and if not would you mind to have a estimate date please? |
On our latest investigation, if we set the WV security level to L3, it seems resolving on most of the devices, but not all. we can't adapt this solution now but hope this helps the debugging. |
Thanks for this information. Trying to get Samsung's attention. |
Thanks @rrfrias. Would be great appreciated if you can bring this to Widevine also. |
Samsung was able to reproduce the issue. Our contacts have passed it to an internal team that are investigating. Will update when we know more. |
We are still working with Samsung to investigate this issue. |
Version
Media3 main branch
More version details
No response
Devices that reproduce the issue
Samsung Galaxy Tab S3(SM-T825), Android 9
Samsung Galaxy Tab A7 Android 10
Huawei P30 lit Adroid 10
POCO M3 Pro 5G Android 13
Devices that do not reproduce the issue
No response
Reproducible in the demo app?
Yes
Reproduction steps
Play the Demo App's stream:
Widevine DASH(MP4, H264) -> HD(cenc), HD(cbcs)
Expected result
The video plays smoothly like on most of the devices, or the clear stream.
Actual result
The video plays with glitches noticeable.
The same stream play smoothly on most of other devices
Media
The public stream in the Demo App
Bug Report
adb bugreport
to [email protected] after filing this issue.The text was updated successfully, but these errors were encountered: