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Radarr: update is failing (version `GLIBC_2.27' not found) #10653

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woutercoppens opened this issue Nov 7, 2024 · 2 comments
Open
2 tasks done

Radarr: update is failing (version `GLIBC_2.27' not found) #10653

woutercoppens opened this issue Nov 7, 2024 · 2 comments
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Status: Help Wanted Help Wanted, no immediate plans for effort on this Type: External Bug A third party app broke something, GHI is open for informational purposes

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@woutercoppens
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Is there an existing issue for this?

  • I have searched the existing open and closed issues

Current Behavior

Launching the update from within Radarr is failing

Expected Behavior

Update should succeed

Steps To Reproduce

Launch update from within Radarr

Environment

- OS: Synololgy DSM 7.1.1-42962 Update 5
- Radarr: 5.14.0.9383
- Docker Install: No

Version 5.11.0.9244
Package Version armv7-7.1_20231118-21 by Team Radarr
.NET Yes (6.0.32)
Database Sqlite 3.34.1
Database Migration 239
AppData Directory /volume1/@appdata/radarr/.config/Radarr
Startup Directory /volume1/@appstore/radarr/share/Radarr/bin
Mode Console

What branch are you running?

Master

Trace Logs? Not Optional

2024-11-07 09:40:50.6|Info|InstallUpdateService|Downloading update 5.14.0.9383
2024-11-07 09:41:02.7|Info|InstallUpdateService|Verifying update package
2024-11-07 09:41:04.3|Info|InstallUpdateService|Update package verified successfully
2024-11-07 09:41:04.3|Info|InstallUpdateService|Extracting Update package
2024-11-07 09:41:37.5|Info|InstallUpdateService|Update package extracted successfully
2024-11-07 09:41:37.6|Info|BackupService|Starting Backup
2024-11-07 09:41:43.1|Info|InstallUpdateService|Preparing client
2024-11-07 09:41:48.4|Info|InstallUpdateService|Starting update client /volume1/@apptemp/radarr/radarr_update/Radarr.Update
2024-11-07 09:41:48.4|Info|InstallUpdateService|Radarr will restart shortly.
2024-11-07 09:41:48.9|Error|Radarr.Update|Failed to load /volume1/@apptemp/radarr/radarr_update/libcoreclr.so, error: /lib/libm.so.6: version `GLIBC_2.27' not found (required by /volume1/@apptemp/radarr/radarr_update/libcoreclr.so)

Trace Logs have been provided as applicable. Reports will be closed if the required logs are not provided.

  • I have read and followed the steps in the wiki link above and provided the required trace logs - the logs contain trace - that are relevant and show this issue.
@woutercoppens woutercoppens added Status: Needs Triage New Issue needing triage Type: Bug Issue is a bug labels Nov 7, 2024
@mynameisbogdan mynameisbogdan added Type: Support Issue is a support request. Bot will auto close and give a message. and removed Type: Bug Issue is a bug Status: Needs Triage New Issue needing triage labels Nov 7, 2024
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@github-actions github-actions bot closed this as not planned Won't fix, can't repro, duplicate, stale Nov 7, 2024
@mreid-tt mreid-tt mentioned this issue Nov 8, 2024
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@mreid-tt
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mreid-tt commented Nov 8, 2024

Hi Radarr team,

I believe this may indeed be a bug. After investigating SynoCommunity issue #6309, it appears that the upgrade from Radarr 5.11.0.9244 (which includes .NET 6.0.32) to Radarr 5.14.0.9383 (with .NET 6.0.35) could be causing problems specifically on ARMv7 CPUs. I've tested the upgrade on an x86_64 platform where it runs without any issues, so this may be related to differences in the libraries bundled for ARMv7.

The .NET release notes reference a feedback thread on the version following the last working build (.NET issue #9447), and this comment appears to confirm the issue on ARMv7.

I know Debian 9 (armhf) is not supported anymore, but since version 6.0.33 starting an application results in a segmentation fault.

Failed to load /usr/share/dotnet/shared/Microsoft.NETCore.App/6.0.33/libcoreclr.so, error: /lib/arm-linux-gnueabihf/libm.so.6: version `GLIBC_2.27' not found (required by /usr/share/dotnet/shared/Microsoft.NETCore.App/6.0.33/libcoreclr.so)
Segmentation fault

I didn't expect breaking changes like these in LTS versions, even if the OS is not supported anymore.

This suggests there may be a breaking change introduced starting from .NET 6.0.33.

This was referenced Nov 8, 2024
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@mynameisbogdan mynameisbogdan added Type: External Bug A third party app broke something, GHI is open for informational purposes and removed Type: Support Issue is a support request. Bot will auto close and give a message. labels Nov 10, 2024
@bakerboy448 bakerboy448 added the Status: Help Wanted Help Wanted, no immediate plans for effort on this label Nov 10, 2024
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