I am a dedicated and highly skilled IT professional specializing in technical support and network management. I bring extensive experience and a passion for technology, aiming to stay updated with the latest advancements in the field.

• IT Support Analyst

  • Manage access to organizational drives and portals, ensuring timely permissions for new and departing employees.
  • Maintain a comprehensive and current employee database to uphold data integrity and compliance standards.
  • Diagnose and resolve technical issues via video call support, enhancing user satisfaction and system reliability.
  • Contribute to the improvement of technical support processes and documentation, streamlining operational efficiency.
  • Monitor and update Notion pages across departments, facilitating effective communication and knowledge sharing.

• Network Technician

  • Engineered robust network infrastructures, increasing connectivity by 50% and reducing downtime by 25%.
  • Addressed system failures swiftly, performing maintenance and repairs on hardware, achieving a 95% network performance rate.
  • Configured Internet connections and network setups, leading to a 20% improvement in overall network reliability.
  • Documented network configurations, troubleshooting steps, and procedures, enhancing long-term system reliability by 30%.
  • Optimized network component setups, supporting seamless production activities and reducing latency by 15%.

• IT Technical Support

  • Streamlined operations by implementing a new ticketing system, cutting response times by 35% and issue resolution times by 25%.
  • Resolved 200 IT issues promptly, providing hands-on support and boosting customer satisfaction by 20%.
  • Conducted training sessions, enhancing end-user skills by 30% and overall system performance by 15%.
  • Implemented diagnostic tests, identifying and resolving errors quickly, ensuring smooth IT system operations.
  • Consulted on system upgrades, improving hardware and software performance, leading to a 25% increase in efficiency.

• St. Clair College
  • Program: Computer Systems Technology - Networking
  • Year: Graduated in May, 2023

Feel free to reach out to me through the following platforms:

• Email: [email protected]
• Phone: 1-519-992-1888

Thank you for visiting my profile! I look forward to connecting with you.