Post de Air Transat

Graduated with a certificate in Airline Cabin Crew at East African school of aviation

Respected Kuwait Airways, I got the opportunity to fly with you on KU168 from Paris to Kuwait. During the flight, I experienced excellent service quality from you and decided to write an appreciation. I applaud how technologically advanced your flight services are with everything available at the touch of a button, whether calling for assistance or switching on the reading light.  However, as a brand operating in the service industry, we forget that quite often than not, services experience failure, and in anticipation of this, service recovery strategies need to be put in place, starting with a simple note of apology. Out of the 5-hour 50-minute duration of your flight, your dashboard, designed to provide convenience for the passengers, was down for more than 4 hours. When trying to stay ahead in a competitive industry such as the airline industry, one often sets up advanced practices in place keeping in mind customer convenience and comfort. However, in doing so, I would recommend not letting go of the good old fail-safe systems such as the simple on/off switch just as a backup. My wonderful experience with you started with a delay of around 50 minutes from the scheduled take-off. With just about an hour for a short transfer to board my next flight, my anxious self boarded. Within an hour post-boarding, your dashboards decided to take a nice long nap, commonly referred to as ‘servers being down’. My parched throat begged me for a glass of water. But I was helpless. Why, you ask. Well, your advanced systems allow passengers to call for assistance only via the dashboard, and boy it was in a deep slumber. Not able to neglect my throat’s cry for help, after a long duration of waiting, I spotted one of your air hostesses. Now here is when I would like to give you another lesson in service recovery. When a system failure was known, your crew could have been more proactive in asking passengers if they needed anything because those helpless creatures had been tied up to their seats by the pilot with the seat belt sign on. Spotting the air hostess, I asked if she could bring me a glass of water. I wrote this letter while waiting to board my next flight, still waiting for that glass of water. Reading about your ‘Dry Flight’ policy, I thought I knew what I was getting into but never in my wildest dreams did I imagine that you mean it quite literally! Sincerely, That passenger who's still waiting for a glass of water hoping to never fly with you again

Once upon a time, booking an airline seat was a straightforward affair, particularly on an international flight where pretty much everything was included in the ticket price, and the choices were limited to first, business or economy class. The arrival of low-cost carriers changed everything when bundled fares were introduced in the name of giving passengers more choice, which was usually code for paying for what was previously included in the ticket. #seafarers #seafarer #superyacht #superyachts #superyachtcrew #crewing #maritimeindustry #maritime #marine #shipping #shippingindustry #shipsandshipping #yachtcrew #yachtcharter #yachting

Klm; Let’s be open and honest about some real bad service. Always did want to be proud about our royal air cy. KLM. But alas! It sucks. Lots of people working there do very good but the critical incidance is how they handle criticism and honest complains. Their customer care is a disaster. Never had such bad service. Someone was able to cancle my flight without getting into my account and without my permission. Had to rebook my flights and claim a refund. That was what their own call centre adviced me in Novembre!! And now they decided to just ignore all and blame me. Took them half a year (after me calling them every week) to decide to not take resposibility for their bad system. Klm: you should be ashamed!! Or is it Air France pushing you around? However; here is a warning for everyone! If you have a choice: do not expect any from klm clent service. They do not service you. They only take care of themselves, Fly something else.

Have you ever traveled on Caribbean Airlines or InterCaribbean Airways? Well both airlines check the weight of your carryon bags. Caribbean Airlines required weight for carryon bags is 20lb or less. While InterCaribbean Airways required weight for carryon bags is 10lb or less. Probably because InterCaribbean uses smaller aircrafts. Both airlines not only check the weight of your checked bags but also your carryon bags. Pilots know that an aircraft can be too heavy to fly. No airline fly without checking their weight. Well no one really flies high with too much dead weight! The lighter you are the higher you can soar. Yes my friends, too often many of you walk around with dead weight of the past, fear that keep you anchored, preventing you from taking off and achieving those dreams and goals. The problem is not that you don't have wings to fly but you have checking in excess luggage. The lighter you are the higher you can soar. Like a seasoned traveler you must know what to unpacked and only carrythe necessities for life voyage. Cast your dead weight on God, given Him that which is burdening you down. @mindfood_01 Morning Charge ☀️ https://lnkd.in/gNGzeMe

Check out this very short course if you are interested in learning how to manage airport lounges and airline cabin crews. #airportlounges #cabincrews

I know its Christmas and Everyone trying to spend their holiday back at their home province. Firstly I want to commend the service that our very own airline company Air Niugini is providing to the travelling Public. I salute all the hard working staff and flight Crew of Air Niugini. My view that I'd like to share is, this festive period everyone's travelling, social media is in flame with all the negative about flight disruption and cancellation of flights, long lines at Jackson's specially ..etc.... As Long As SAFETY is CONCERN Let me get you to understand I'm sure its logic that we all can understand. *Everything happened for a reason. *Factors affecting all this issues that we are experiencing is beyond our knowledge because; 1. Not all of us are Licence Aircraft Engineers 2.Shortage of Pilots 3. Not all of us are Pilots that have Commercial Pilot Licence 4. And we don't even know the airline's SOP and Compliance Standard the arline is operating upon. Eg; Certain aircraft has it's own required flying hours before it's due for service/ inspection. As well as Pilots also have required flying hours to fly and must no exceed that required time (CASA Requirement) etc...... Let us all be in their shoes and come to understand the effort put in making sure All the travelling Public are safe and travelling SAFELY REACHING THEIR FAMILIES AND LOVED ONES IN This FESTIVE SEASON. Merry Christmas and a Prosperous 2024.

💡 Aviation Word of the Day - CONCOURSE: 🔹A large area within an airport terminal where passengers wait, check-in, and board their flights 🔹Concourses typically contain gates or boarding areas, ticket counters, security checkpoints, shops, restaurants, and waiting areas 🔹Some airports have centralized concourses serving all airlines, while others have separate concourses for domestic and international flights 🔹Concourses may be connected to multiple terminals or designated for specific airlines within an airport 🔹 It is also worth noting that the terms "terminal" and "concourse" are sometimes used interchangeably, depending on the airport`s configuration #Concourse #AirportTerminal #PassengerFacilities 🛫🏙️👥

"The objective is to reduce the time cabin crew have to spend on the aisles. For SIA, this could translate into retraining cabin crew to increase their efficiency, or changing the way services are delivered without compromising service quality. And the option to restructure the cabin layout remains a possibility." PS: Aircrafts must have sturdy grab bars above headrests for people to hold on to while standing and walking along the aisle. In sailing terms: One hand for You and One hand for the Boat. #aviation