Thierry Derrien

Sur Mesure Luxury Meetings offers unique properties for your most exclusive events in France and Italy

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Planning events during Paris 2024 Olympics is challenging due to high hotel prices, canceled major events, and heightened security. Bertrand D’Argoeuves of CWT Meetings & Events advises avoiding non-Olympic events. If necessary, plan carefully for success. #ParisOlympics #EventPlanning #2024Olympics

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🗝️ Will Michelin Key Awards Change the Hotel Landscape? 🗝️ Today’s announcement of the The MICHELIN Guide Key Awards might offer an answer. Just like the #Michelin Stars have long set the bar for restaurants, the Michelin Keys now do the same for hotels, recognising exceptional service, atmosphere, and guest experience across the globe. In my opinion, the Michelin Keys won’t revolutionise the industry overnight, but they will undoubtedly become an iconic benchmark for quality. Hotels that receive 1, 2, or 3 Keys are those which prioritise more than just revenue, they focus on creating memorable, immersive experiences that guests will never forget. I’m thrilled to share that #Cumbria has made its mark in this first round of awards! Congratulations to: - Gilpin Hotel & Lake House, 2 Keys - The Samling Limited, 2 Keys - Linthwaite House, 1 Key - Forest Side Hotel, 1 Key - Farlam Hall Hotel and Restaurant, 1 Key These properties are further proof that excellence in hospitality is alive and well in our region. Their recognition reflects a commitment to not just meeting expectations but exceeding them, every time. I was going to post about the change in the law today regarding tipping (gratuities). I wanted to spark a debate amongst those both for and against staff receiving 100% of the money left for them. Personally, and in my time in hospitality, morality dictated that staff received EVERY penny of money left for them. The allocation of this was left (independently of the company) to the gratuities committee. However, today's Michelin announcements 'Top Trumped' that! What are your thoughts on the Michelin Keys? Do you think they’ll become a driver the industry, or will it remain business as usual? Cumbria Tourism Lake District Hotels Association

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The Future of Corporate Travel in my views... Corporate travel is evolving rapidly, especially in the tech industry. Three trends shaping the future: AI-Powered Travel Booking: Automation is making travel planning faster and more efficient. Sustainable Travel: Companies are prioritizing eco-friendly travel options. Personalized Travel Experiences: Customized itineraries based on traveler preferences. How is your company adapting to these trends? Let’s discuss in the comments! #TechTravel #TravelTrends #businesstravel #corporatetravel Travel Lounge India

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If you're looking to attract and retain top talent, here's a tip : Research shows that a positive work culture with a sense of purpose marked by good leadership, recognition, and effective communication channels, is a cornerstone of talent retention. But to make a culture truly stand out you need to create an environment where team members feel #supported, #recognized, and #valued. Accor has long committed itself to sustainability and taking a community-centric approach, with care for people and planet running throughout our strategy. Purpose has long been at the core of everything we do, embracing ethical practices, and imagining new ways to foster meaningful connections. I am proud to see Accor go one step further, building a community driven by a shared commitment to hospitality and creating meaningful connections. "Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care." This new purpose statement is structured around four key strategic pillars and across each of them, Accor is making a series of commitments which are built upon concrete actions and assessed through KPIs. 1️⃣ The art of hospitality — expresses Accor’s commitment to creating a culture of excellence through empowerment our Heartists®. 2️⃣ Responsible hospitality – reflects the Group’s commitment to making every stay a positive contribution to society and the environment. 3️⃣ Connecting cultures – represents Accor’s commitment to turn everyday into an intercultural journey while preserving and nourishing local identities. 4️⃣ Heartfelt care – encapsulates Accor’s commitment to fostering empathy and wellbeing in the workplace and embedding a fair chance, social elevator culture across the Group. You can read more about our #purpose and the idea behind it using the link below. 🔗 https://lnkd.in/dcBADwX9 https://lnkd.in/dMNAMNns Special thanks to all our Heartists® and all teams involved for their invaluable contribution! #Purpose #Accor #Hospitality

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In the summer of 2022. A group of 30 Aimbridge Accor EMEA hotels started a mission to drive our collective guest RPS score above and beyond the brand target. But, through the action of our people, not capital investment.   We focused on 6 key areas – all within the control of our hotels. Set up monthly calls with Accor. Set up focus groups. Carried out F2F Quality visits. Held interactive guest experience roadshows. Maintained “The Heartist” experience at over 90%. Encourage all the team to offer personalised service and we focused on individual name mentions.  We shared best practice and shouted loud about success, and we lauded our champions. We did exceed the target in 2023 by 1.5%.   As for the 2024 YTD scores. We are collectively smashing our brand target. We are 4.5% up SPIT LY and a staggering 9.3% on the summer of 2022. We are not there yet; we still have bumps in the roads – but the future of our guest RPS is looking very good indeed. #oneteampullingtogether #AimbridgeEMEA #Accor    I work with the most amazing hotel teams, led by fabulous GMs who just get it. Engaged people, simple processes, focus on what can we do = great results. Aimbridge & Accor EMEA is a true collaborative partnership.

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