Quelles sont les étapes les plus importantes à suivre lors du démarrage d’un projet Six Sigma ?

Defining the problem is the base on what you will be working on. Lacking clarity as to what the situation is or what the end goal of the project that is about to begin entails, then any attempt at solving it will be pointless since there wont be a clear objetive

Clearly articulate the problem you are trying to solve. This involves understanding the issue's impact on operations, costs, and customer satisfaction. For our Six Sigma project, we focused on reducing machine downtime in our production line. Defining the problem involved gathering input from various departments to understand its full impact, which helped us set clear objectives for what we hoped to achieve

Identify a clear business need: Focus on a specific problem or opportunity that can benefit from Six Sigma methodology. This could be reducing production defects, improving cycle time, or minimizing waste. Voice of the Customer (VOC): Consider the "Voice of the Customer" (VOC) - how will this project improve customer satisfaction or experience? Project selection criteria: Select projects based on their potential impact on the business. Consider factors like cost savings, customer satisfaction improvement, or lead time reduction.

Develop and implement solutions aimed at the root causes. This might involve process changes, employee training, or equipment upgrades. We implemented a series of operator training sessions and scheduled preventive maintenance. The solutions were directly informed by our root cause analysis, ensuring they addressed the real issues

Establish controls to maintain the improvements. This can include creating new standard operating procedures, ongoing training, and regular monitoring. To sustain the improvements, we updated our SOPs and introduced regular performance reviews. We also used control charts to monitor machine downtime and ensure the improvements were maintained over time.

The stakeholders need to agree and determine the 5 year CI plan with obvious measureables and create a change environment.The role of the 6 sigma specialist is to breakdown that plan Into a structured approach. There's no point in implementing Kan Ban before you have created the right environment by first implementing 5S,SOPs ,Skill Control and then you will have a sound base to start your CI journey .

Communication: Maintain clear and open communication with stakeholders throughout the project lifecycle. Regularly update them on progress and address any concerns. Project documentation: Maintain comprehensive project documentation, including the project charter, data collection methods, analysis results, and implemented solutions. Training: Provide necessary training to employees on any changes to processes or procedures implemented as a result of the Six Sigma project.

Engage stakeholders from the outset. Their buy-in is crucial for both accessing necessary data and implementing changes. Keep all relevant parties informed about the project's progress and results. Regular updates can help maintain momentum and support. Be prepared to adjust your approach based on what you find during the project. Sometimes, the data will lead you in unexpected directions. Ensure your team has the necessary Six Sigma training and resources to effectively carry out the project. Consider bringing in external experts if needed. Recognize that Six Sigma projects can lead to changes in the workplace culture. Emphasize the positive impact on job satisfaction, safety, and product quality to garner widespread support.