Voici comment vous pouvez améliorer les sessions de feedback grâce à l’écoute active.

When I take sessions on Active Listening, I tell people you not only have to listen with your ears, but also with your eyes, mind and heart to practice Active Listening. Listening with your heart and mind is more important. Unless you are thinking about what speaker is saying and feeling what speaker is feeling it is not Active Listening. Key to successful human interactions is effective communication and active listening is an integral part of it. Feedback makes communication more meaningful and feedback is imperative for its transference.

When the other person pauses, don’t just jump straight in to respond or give your own thoughts. Let the silence sit there for a couple of seconds and if they don’t continue, help them along by saying something like “what else?” Or “go on”. This way you encourage them to express all of their feelings.

I believe active listening is an art, not just for receiving feedback but in every conversation. When someone's talking to me, I make a conscious effort to be fully present. Eye contact comes naturally, and I pay close attention to my own body language and posture to ensure I'm projecting attentiveness. Instead of verbal cues, I prefer subtle nods. Sounds can be distracting, and a simple nod feels more mindful. The key, for me, is listening with the intent to understand, not judge. It's about truly absorbing their message and perspective.

1. Eliminate distractions such as phones or unrelated tasks, and give full attention. 2. Make eye contact to show you are engaged. 3. Nod occasionally to show understanding. 4. Summarize what the other person has said to confirm understanding. 5. Let the speaker finish their thoughts before responding. 6. Use pauses to ensure they are done speaking. 7. Acknowledge the speaker's feelings and perspectives. 8. Focus on specific behaviors rather than personal attributes. 9. Summarize key points and agreed actions at the end of the session. 10. Schedule a follow-up to check on progress and provide ongoing support. 11. Be patient, allowing the speaker to express themselves fully. 12. Show respect for their opinions,perspectives, even ifdisagree.

A key component of improving feedback sessions is active listening. To demonstrate engagement, keep your eyes open and use body language like smiling or nodding to show that you are paying attention. Give comments by summarizing and politely requesting clarification when necessary. When responding, be truthful and open-minded, and be aware of non-verbal clues such as tone and facial expressions. To ensure understanding, summarize what you've heard and give it some thought. Stay focused, show the speaker some empathy, and take notes as needed.

Interruption disrupts thoughts and signals a lack of value for the speaker's opinion. To improve feedback sessions, practice patience and let the speaker finish before responding. For clarifications, wait for a natural pause or the end of their statement. This approach ensures respect and a complete understanding of their feedback before you respond.

Avoiding interruptions allows the speaker to express their thoughts fully. It helps in understanding their viewpoint before formulating a response.

Isso significa não apenas esperar sua vez de falar, mas realmente absorver o que está sendo dito antes de formular uma resposta.

Enhancing feedback sessions through active listening by avoiding interruptions involves giving the speaker your full attention and allowing them to express their thoughts completely before responding. This means resisting the urge to interject with your own opinions or solutions, which can disrupt their flow and make them feel undervalued. By patiently listening without interruptions, you show respect and empathy, fostering a safe environment for open communication. This approach not only ensures you fully understand their perspective but also encourages honest and constructive dialogue, ultimately leading to more effective and meaningful feedback sessions.

La calma y la mirada paciente pero interesada en el pensamiento expuesto, son indispensables. Los silencios del orador se retroalimentan con un movimiento de cabeza, como animándolo a continuar. Un ¡Ajá! Sí? La pausa larga, es propicia para hacer preguntas concretamente relacionadas con la argumentación del interlocutor.

In addition to this, when you are giving feedback or asking questions, make sure to compliment the speaker before putting forth your point. For example, “Thank you honourable speaker for your wonderful talk, I would like to know more about your thoughts on xyz thing that I read about. I know it might sound a little on the the opposite end but reflection of your thoughts matter to all of us. I believe it would be impactful.”

Reflecting and clarifying are crucial for active listening. After the speaker finishes, paraphrase their points to confirm your understanding, like saying, "So, you're saying...". If unclear, ask questions to delve deeper. This shows engagement and helps prevent misunderstandings, ensuring both parties are on the same page and reducing potential conflicts.

I’ve found this to be extremely helpful in sales demonstrations to not only further understand a complex process, but build trust and rapport with the prospect as we work to implement and create a solution. This helps in those calls and conversations but also in the event that I present a solution via email. It offers the recipient the chance to clarify any points from their team that need further explanation or depth, but also shows them that I am actively trying to understand their request/requirements and develop a response to fit their needs or come up with an alternative path for their organization and team.

Reflecting means paraphrasing or summarizing what the speaker said to show understanding. It helps confirm that you've grasped their message correctly. Ask questions to clarify any points that aren't clear. This shows you're engaged and ensures mutual understanding.

La frase "Sintetizando...lo dicho anteriormente.....es propicio para aclarar que se ha interpretado correctamente lo expuesto. Siempre dentro de los lineamientos antes expuestos. .

When giving feedback, leverage insights from active listening to make your message relevant and respectful. Address specific points discussed, focusing on behavior rather than personal traits. Ensure your feedback is specific, actionable, and constructive, aiming to support and encourage growth. Frame your suggestions positively to foster improvement and understanding.

Reflecting back what was said to confirm comprehension and asking clarifying questions can deepen understanding. Non-verbal cues like nodding and maintaining eye contact signal engagement.

Retroalimentación constructiva es la clave. Mostrarse abierto a las ideologías al igual que se manifiestan las propias de manera respetuosa y clara. El concepto de crítica no es siempre negativo y muchas veces enriquece el proceso de comunicación o el fin de la misma. En mi opinión, la critica constructiva es un concepto que debemos incorporar y al cual no debemos temerle.

En mi opinión es de suma utilidad identificar y describir comportamientos específicos en lugar de hacer generalizaciones. Usar un tono constructivo, que se enfoque en cómo mejorar en lugar de solo señalar errores, además de brindar sugerencias concretas y accionables ofreciendo nuestro apoyo en el proceso de mejora.

Encouraging dialogue transforms feedback into a collaborative process. Invite the other person to respond and share their perspectives on your feedback. This promotes a dynamic exchange of ideas, fostering mutual understanding. An open dialogue ensures that feedback is not just delivered but discussed and refined together, leading to more effective and meaningful outcomes.

Al fomentar el diálogo ha de ser, como dije antes, directo y respetuoso, de forma que el orador se sienta cómodo, relajado y cordial, hasta llegar a un final bien entendido y cordial.

encouraging dialogue as part of active listening involves showing genuine interest and empathy. use open-ended questions to invite deeper responses, like "can you tell me more about that?" or "how did that make you feel?" reflect back what you've heard to show understanding, such as "it sounds like you're saying..." maintain eye contact and nod to demonstrate engagement. avoid interrupting and allow pauses, giving the speaker time to think. validate their feelings by acknowledging their emotions, for example, "i can see why that would be frustrating." this approach fosters a safe and open environment for sharing.

A lo largo de mi experiencia he notado que es fundamental crear un entorno seguro y confiable donde todos se sientan cómodos para expresarse durante una sesión de feedback como utilizar preguntas abiertas para fomentar la participación y asegurarse de escuchar activamente, mostrando un interés auténtico en las opiniones de los demás. También es útil establecer normas claras de comunicación, como no interrumpir y respetar las perspectivas de todos.

Una gran mayoría de las personas suele no dar su punto de vista por temor a no ser aceptados o porque no consideran que es importante. Sin embargo es muy importante fomentar el diálogo y ayudar a todos los participantes de la organización para que expresen libremente sus comentarios y puntos de vista.

Following up after a feedback session underscores your commitment to improvement. Schedule a time to revisit discussed points and evaluate progress. This reinforces the feedback's importance and fosters ongoing dialogue and support. Regular check-ins maintain momentum and ensure that the feedback translates into tangible, lasting results, demonstrating your dedication to continuous development.

Effectively listening had to be considered and encouraged because not everyone love too much dialogue. The feedback takes time to work due to disruption of what and how exactly things should be prioritised.

Listen carefully and always ask for further clarification if you’re unsure. Ask for examples of where you excelled and follow up actions required.

Something to consider, if appropriate, may be to ask the person if they'd like to have a "roundtable" talk, in order to share their thoughts with a wider audience, and in turn, understand if perhaps they are not alone in their thoughts. It is critical that we consider always building a stronger network of teammates, of trust and understanding.