Comment hiérarchiser les tâches pour répondre aux besoins des clients ?

Having contextual knowledge about customer business , compliance parameters , seasonality of Customer business helps in prioritising activities. Thus create a priority mapping and get the same validated by Customers before starting to act on the same. Do not leave the job of prioritisation on Customers , without doing proper homework , impact analysis etc .

To prioritise tasks to meet customer needs, evaluate both the urgency and impact of each task. Identify time-sensitive issues and those with the highest impact on CSAT. This way, you can focus on addressing critical matters promptly while managing other tasks effectively. Use agile approach to deliver an effective solution.

Assess the urgency and impact of each task Evaluate how urgent and important each task is for customers and organization use a matrix or a scale to rank each task according to these criteria and identify the ones that require immediate attention and the ones that can be deferred or delegated

As a service ops guy, he must know how to access the urgency and impact based on the below topics. 1, Security risks - Immediate assistance 2, Business impact - Figure out if there is workaround to support business else bring it forward in the priority list. 3, legal changes - legal change always comes up a ahead though this is priority it can be planned properly to roll out.

Preparing an appropriate priority matrix is always needed to standardize service response and guarantee any employee can give customers reliable feedback and take appropriate actions.

First, you need to assess if your organisation is product-, service- or customer centric. Customer-centrcity permeates all your policies, branding, KPI:s and actions, including recruiting people who's mindsets mirror your brand values. If you are not truly customer-centric, then you will always be asking yourself how to prioritise customer-oriented actions.

Principles need to be rigid and if in doubt, a process should be broken to uphold a principle. fx. if a principle is "We guarantee access and priority to handicapped children" if a child or its guardians ask for service but do not have correct papers, badges or certificates. If in doubt, grant special treatment... because the principle shall not be broken, but the process can. Feels wrong but this really applies more often than you think.

Siempre que queramos alcanzar una meta u objetivo, debemos de tener clara cuál es nuestra prioridad para alcanzar el mismo y respecto al cliente saber cómo demostrar esa capacidad de priorizar ante cualquier objetivo.

Begin by clearly defining overarching goals and values that guide your business. Align your task priorities with these fundamental principles to ensure consistency and coherence in your approach to customer service. This alignment ensures that tasks are not only addressing immediate customer needs but also contributing to the broader objectives of the organization. Linking priorities to service operations involves recognizing how each task impacts the delivery of services, customer satisfaction, and the overall customer experience.

Alinear prioridades con objetivos y valores de servicio al cliente de la organización. Enfocarse en tareas que se alineen con la visión de satisfacer al cliente.

Uncertainity can only lead to unplesantness and never to satisfaction. Keep your customer AND your staff informed. Staff who is put on the spot by the customer needs to have answers, otherwise the fault of the company becoms apparent.

El poder de comunicarte con el cliente de forma clara y yo diría que transparente, es tal vez la clave del bienestar de éste. Que al cliente le digas que por una u otra vía va a estar informado y que en cuanto tengas respuesta a su cuestión se la solventas por uno u otro medio es señal de confianza y le transmite tranquilidad al cliente.

Open and transparent communication about task priorities ensures that both internal teams and customers are well-informed about the focus areas. Clearly articulating priorities helps set expectations and aligns everyone involved in the service delivery process. Linking communication to service operations involves conveying not only the urgency and importance of tasks but also emphasizing how they contribute to the overall efficiency and effectiveness of service delivery.

Senior manager added to same ground team zero start superb achieve same the Relationship management same to same but Team support working relationship management achieve the same.

Well, it can be done by assessing available resources and allocate them efficiently to address critical tasks promptly. And lastly, keep customers informed about progress, especially if addressing their needs may take some time. Continuous follow up is the key!

This has to be done via constant dialogue if the service has the possibility or nature to change during the process. And continous improvement has to be built into the service operations, otherwise you will keep doing the same mistake again and again and again.

Un cliente no es igual a otro por lo que hay que tener la capacidad de ir adaptándose a los diferentes entornos que se puedan generar a la hora de tratar con un cliente. El ser empatico es muy importante para hacer que éste se sienta cómodo durante el proceso de venta.

In a dynamic business environment, customer requirements can evolve rapidly, and the ability to adjust priorities accordingly is paramount. Being flexible involves regularly reassessing the urgency and impact of tasks in response to changing customer needs. This adaptability is particularly critical when linked to service operations, as it allows for a more responsive and customer-centric approach.

Sin duda, mantener una práctica y mentalidad flexibles en el ámbito de atención al cliente se vuelve más tangible, dado que se trata de un entorno sumamente dinámico. La realidad es que la propuesta inicial planteada al inicio del mes puede requerir ajustes o adaptaciones, ya sea parciales o totales. La plena conciencia de la necesidad de una adaptabilidad constante representa un significativo avance para responder a las cambiantes demandas. Este aspecto debe ser analizado de manera intrínseca en relación con los tres puntos previamente mencionados. En conjunto, estos elementos conforman un enfoque integral y receptivo para optimizar las operaciones en un entorno de atención al cliente en constante evolución.

Prioritizing tasks to meet customer needs involves several steps: Identify Customer Needs: Understand what the customer wants and expects from your product or service. Assess Importance: Tasks that directly contribute to satisfying customer requirements should be prioritized higher. Urgency Evaluation: Tasks that are urgent and have immediate impact on customer satisfaction should be prioritized. Impact Analysis: Prioritize tasks that have a significant positive impact Resource Allocation: Prioritize tasks that can be completed efficiently with available resources. Communication: Adjust task priorities to align with changing customer requirements. Flexibility: Be prepared to adjust priorities based on changing needs or information.

It requires self-awareness and adaptability. One has to establish achievable goals for each day or week. Realistic expectations contribute to a balanced workload and reduce stress. Secondly , Time management is very important .Efficiently manage time by creating schedules, setting deadlines, and using productivity tools. Change in lifestyle also works. Incorporate physical activity, meditation into your routine. Ensure to get adequate and quality sleep. A well-rested mind is more productive and resilient to stress. Learn to Say No:- Understand your limits and be willing to decline additional responsibilities when necessary. Invest your time in skills development to enhance efficiency.

Knowing the high rush and traffic patterns will help you prepare yourself and your teams accordingly to respond to any situation. Also keeping in mind to inform the right things to everyone involved whether its the customer or related teams/departments. Transparency in the roles is equally important so that everyone is playing their part in synchronization and with honesty performing their duties alongside you. Appreciation and senior's presence helps a lot to easy out the pressure and develop a healthy environment/working culture.

Customers need automatic fullfilled when we fair to our words which we exchanged to each other in due course... the word balance shows accuracy meaning words which we exchanged to be real to each other not less not more...

Desde el inicio de la pandemia, encontrar un equilibrio entre la carga laboral y el bienestar personal y familiar ha sido una de las tareas más desafiantes que he enfrentado. La transición al trabajo desde casa ha presentado dificultades para separar las prioridades y mantener un enfoque claro sin que ninguna de las partes se vea perjudicada. Como líder de equipo, me he visto en la posición de proporcionar orientación para ejemplificar cómo organizar el día a día de manera profesional, evitando pérdidas de tiempo ocioso y mitigando el estrés. En este contexto, la delegación de tareas ha demostrado ser una de las decisiones más acertadas dentro del equipo.

Let the people decide and try to gamify their decisions at work. It has to be fair but let the staff control a little bit who does what and how things are done. They will surprise you more often than not. But this has to be controlled and supervised. You are still responsible. This fosters respect and opportunity if done right.

O comprometimento com os seus objetivos e tarefas, são com certeza é a chave para entregar os seus resultados, devemos sempre agir e obedecer o prazo de cada tarefa executando todas no seu tempo.

Fomentar que los equipos de atención deleguen tareas para enfocarse en las prioridades del cliente. Predicar con el ejemplo de eficiencia.