Comment gérer une partie prenante résistante ?

You manage a resistant senior stakeholder like any other resistant stakeholder. Talk to them and convey the reasons why they should become less resistant and more supportive. Tell them of the benefits for them (what's in it for me) and the benefits for the organisation. Then understand what their underlying reasons are for their resistance (personal or business), what would make them become supportive? Subsequently, you analyse the answers you get to see where the biggest gaps are and work on those gaps with specific answers and data to present to the stakeholder at your next meeting. You also need to impress upon them of the need for their support because their continued resistance may become a risk to the project.

Stakeholder buy-in must occur during the project inception and value proposition phase to minimize stakeholder resistance during the implementation and adaption phases. Utilize all alloted time to build relationships with key stakeholders to understand their agenda and personal wins. When you start managing resistant stakeholders in the adaption stage then you are already too late.

Managing a resistant stakeholder can be challenging, but it's an important skill for project managers, leaders, and anyone involved in working with stakeholders. Here are some steps and strategies to help you manage a resistant stakeholder effectively, Start by trying to understand why the stakeholder is resistant. What are their concerns, fears, or objections? Listen actively to their point of view without interrupting or judging.

Show empathy towards their concerns and acknowledge their feelings. Building a positive relationship can make it easier to work through resistance, Clearly communicate your goals, objectives, and the reasons behind your decisions. Transparency can help reduce resistance when stakeholders feel informed and involved.

Ensure that the stakeholder understands their role, responsibilities, and what is expected of them. Lack of clarity can contribute to resistance, Address conflicts professionally and constructively. Encourage open dialogue and work towards resolving issues rather than escalating them.

Dealing with resistant stakeholders can be frustrating, but it's essential to remain calm and patient throughout the process. Emotional reactions can escalate conflicts, If all else fails and the resistance is hindering the project or organization's goals, you may need to escalate the issue to higher management or seek alternative solutions