Vous avez du mal à établir des relations professionnelles solides dans le BPO. Quelles stratégies peuvent vous aider à réussir ?

A good practice is always to maintain high levels of professionalism by practices such as adhering to ethical standards, communicating effectively, being reliable and accountable, adapting to change, respecting others, presenting oneself professionally, resolving conflicts constructively, continuously learning, collaborating well with teams, and prioritizing client satisfaction. Adopting these as part of your work ethic builds strong professional relationships organically.

Communication and client relation is always a priority. Good working environment do not depend on the people around us but rather depends on our perspective and attitude.

Clear communication is essential to maintain professional relationships. It's important to ensure we let people know our intentions clearly to avoid confusion. Be ready to discuss and provide/accept feedback. Feel free to reach out and clarify things rather than taking forward an incorrect perception/idea.

Communication is more powerful when its beyond just verbal and non-verbal language. Remember, every word you speak or dont speak and everything you do or dont do are watched and many times judged. To me, communication is very effectuve in influencing stakeholders, when you really understand the context, background, time, situation and the stakeholder to touch the right pulse. Keep your antenna very strong to pick up even weak signals from the audience and modify your tactics.

A multicultural environment is always a challenge in any geography. While someone can work on the business etiquettes and other cultural alignment tactics, a very good starting point could be to identify the common likeable interests from different cultures and focus on it to gain friendships within the operating business environment. This common interest could be a sport - football or food or traditional lifestyle.

Continuous Improvement needs to be replaced with Continual Improvement. The former is more of progressing without sustained realisation of benefits. Its always better to continuously learn and improve. But, take stock of whats the benefit. Review if the next cycle is transformative from current or falling back to where you originally started. Thats smart!

While this article gives good guidance on how to strengthen a relationship, the approach it offers is tactical: behave well to earn trust. I also suggest that a strategic approach will improve your overall pattern of relationships in the BPO community: • Be intentional and selective when you target relationships to invest time and energy into. • Network with leaders, influencers, and high performers to surround yourself with excellence. • Be valuable, whether by improving your knowledge, experience, or thought leadership on important BPO topics. • Do good to do well: befriend people you can help without expecting anything in return. • Honor the expertise and experience of others, and set a humble example, by letting them help you.