Votre stratégie informatique évolue, mais votre fournisseur ne suit pas. Comment gérer ce décalage ?

A real client/vendor relationship should be symbiotic - you should exist almost as one entity - with the vendor in tune with your future needs as much as with steady state. It's easy to blame a vendor for not 'doing what I want', but if the relationship isn't deep enough, they can't really help you if you don't let them. Get a good architect from both parties, get a good vendor manager too - and create a realistic strategy between you - work out your trajectory and how you see the vendor supporting it. Agree what each party CAN'T do and agree who can, and weave this into the eco-system. To get the most of our your partners, you need to engage them at every stage, plan with them, strategise, draw all over the walls - just do it together

Navegar no descompasso entre a evolução da sua estratégia de TI e o desempenho do fornecedor exige uma abordagem proativa e colaborativa. A chave é manter uma comunicação clara, ser flexível e estar preparado para tomar medidas corretivas quando necessário. A gestão eficaz dessa situação pode não só alinhar o fornecedor com suas necessidades, mas também fortalecer a parceria de longo prazo.

Ensuring that the vendor is capable of scaling up to your organization's IT strategy involves a thorough vetting process, clear communication of your expectations, and ongoing management of the vendor relationship. Work with the vendor to develop a growth plan that outlines how they will scale their services to meet your future needs and this should be a living plan that needs to be revisited and updated regularly. Periodically review the vendor's performance and the relevance of their services to your IT strategy. These reviews will help ensure that they continue to meet your needs as your strategy evolves. As a best practice always include exit clauses in the contract that allow terminating the agreement without significant penalties.

In the fast-paced world of IT, change is not just inevitable—it's essential. As your organization's IT strategy evolves, the first critical step in navigating any mismatch with your vendor is to assess your needs thoroughly. This means diving deep into understanding what your current and future goals are and how your technology roadmap aligns with them. 1) Identify Key Objectives 2) Evaluate Current Capabilities 3) Engage Stakeholders 4) Forecast Future Requirements 5) Gap Analysis 6) Prioritize Needs By meticulously assessing your needs, you lay a strong foundation for addressing mismatches with your vendor.

Start a candid and productive dialogue with your vendor regarding the found shortcomings. Make sure your expectations and developing IT strategy are communicated clearly. Give particular instances of the ways in which their services fall short of your requirements. Pay attention to their viewpoint and be cognizant of any limitations or difficulties they have. Look for ways the supplier can improve or modify their products. Establish precise deadlines and benchmarks for progress. Record every conversation and agreement. Throughout the process, uphold professional ties and consider potential future cooperation.

After assessing your needs, the next step is to engage in open dialogue with your vendor. Clear communication is key to aligning expectations and fostering collaboration. 1) Regular Meetings 2) Share Vision 3) Review Performance 4) Solicit Feedback 5) Set Expectations 6) Document Agreements 7) Partnership Mindset Maintaining open dialogue ensures that your IT strategy and vendor performance stay aligned, allowing for effective navigation of any mismatches.

As with anything else to do with IT strategy, communication is key! If you don't have an open dialogue with your vendor, how are they to know that your IT strategy is evolving? You need to have an open, two-way discussion with the vendor, to be open to them inspiring you to find new ways to use their product or service and to give them a chance to evolve along with you. Obviously if they refuse to engage then you will have to look for alternative options, but it is likely of most benefit to you to work with your incumbent vendor first.

When your vendor's performance isn't aligning with your evolving IT strategy, it's crucial to explore all available options. This step involves considering various solutions to bridge the gap and ensure your strategic goals are met. 1) Evaluate Alternatives 2) Leverage Existing Contracts 3) Negotiate Adjustments 4) Consider Hybrid Solutions 5) Pilot New Technologies 6) Seek Third-Party Advice 7) Plan for Transition By exploring all available options, you can find the best path forward to align your IT strategy with the capabilities of your vendors, ensuring that your organization remains agile and competitive in a rapidly evolving technological landscape.

Examine your existing vendor agreements in great detail. Find any clauses that discuss performance measurements, service levels, or accommodating evolving needs. Determine any fines or expenses related to an early termination. Seek out chances to revise the terms in light of evolving needs. To learn more about your rights and responsibilities, speak with legal professionals. When making decisions, take contract renewal dates into account. Analyze the financial effects of several options, such as contract cancellation or change. Get ready for any vendor discussions with both present and potential suppliers.

Evaluating your existing contracts is a critical step in addressing mismatches between your evolving IT strategy and vendor performance. This process ensures you understand your legal standing and opportunities for improvement or change. 1) Review Terms and Conditions 2) Assess Performance Clauses 3) Check Flexibility 4) Understand Termination Conditions 5) Negotiate Improvements 6) Seek Legal Advice 7) Document All Changes By thoroughly evaluating your contracts, you gain a clear understanding of your current position and potential avenues for negotiation or change.

You need to review the contract with your team (not the vendor) before you open the dialogue with your vendor. Are they meeting their agreements? What are the costs associated with upgrading their basic service? What happens to the data if they maintain it for you off-site? What are the dates that allow you to end the contract without cost? For any legalize, bring in Legal. If you don't know the rules, you can't play the game. If you don't know the contract, you can't negotiate with the vendor...and you can bet they know the contract.

When evolving your IT strategy requires a change in vendors, planning the transition carefully is crucial to minimize disruptions and ensure a smooth shift. 1) Develop a Transition Plan 2) Engage Stakeholders 3) Data Migration Strategy 4) Test and Validate 5) Training and Support 6) Communication Plan 7) Monitor and Adjust By meticulously planning the transition, you can ensure a seamless shift to a new vendor or system that aligns better with your evolving IT strategy, minimizing disruptions and maintaining operational continuity.

Change should always be progressive, well planned, well communicated and implemented with utmost care using the right set of tools and techniques.

To handle the shift, put in place a structured change management procedure. Maintain regular, clear communication with all parties involved. Employees adjusting to new procedures or systems should receive assistance and training. Observe how changes affect how the business operates and take quick action to resolve problems. Be ready to modify your plans in response to criticism and unanticipated difficulties. To keep momentum and spirits high, acknowledge and celebrate accomplishments. Continue to assess the new solution's efficacy in light of your IT strategy. Make use of the knowledge gained to guide strategic choices and vendor relationships in the future.

A Growing Manufacturing faced inflexible solutions, slow response times, outdated technology, and inadequate scalability with their previous vendor. They smoothly transitioned to a new mature vendor, who provided adaptive, modular IT solutions, a dedicated support team, advanced technologies like AI and IoT, and scalable infrastructure. Results: Enhanced operational efficiency, increased agility, improved innovation, and scalable growth.