Comment géreriez-vous un conflit entre deux membres de l’équipe lors d’une phase cruciale du projet ?

Unnoticed and unaddressed conflicts can create toxic work environment and decrease productivity. It's important to acknowledge conflicts and address immediately. You can create a conducive environment for constructive dialogue. Call the employees involved, make them comfortable and articulate their issues without any hesitation. Identify areas of agreement and disagreement to have a balanced view. Respect their privacy. Don't make it talk of the town.

The first step in resolving a conflict is to acknowledge it. Ignoring the issue can lead to resentment and further disagreements. It’s important to communicate to the team members that their feelings and perspectives are recognized and valued.

O conflito, muitas vezes é visto de maneira pejorativa, entretanto quando bem mediado ele oferece oportunidade de amadurecimento a projetos e equipes. Dessa maneira, compreender a causa raiz, as necessidades dos diferentes atores, bem como o objetivo que se quer atingir é essencial, para que ele possa gerar frutos em prol da resolução e melhoria continua

"Escuta Ativa: Transformando Conflitos em Oportunidades" No meu ponto de vista, ouvir ativamente é essencial para resolver conflitos. Acredito que entender as preocupações e emoções subjacentes fortalece a empatia e a colaboração. Na prática, isso significa dar total atenção às expressões verbais e não verbais dos membros da equipe. Os benefícios incluem maior confiança e compreensão mútua. Cautela para evitar distrações, como dispositivos eletrônicos, durante discussões importantes. Que tal implementar uma política de "sem dispositivos" em reuniões cruciais?

Active listening is crucial in conflict resolution. It involves fully focusing, understanding, responding and then remembering what is being said. In my experience, this helps each party feel heard and understood, which can de-escalate the conflict.

In conflict resolution, the role of the team leader is to be neutral and create a safe, non judgmental space for open conversations. When a team leader is trusted to be impartial, members feel respected to explore deeper to identify the 'real triggers' of the conflict. These could be difference in work styles, miscommunication, or conflicting goals. As a team leader, it is important to receive these information without taking sides. Use inquiry questions to support members in uncovering their biases or assumptions that could have led to this conflict . Lastly, invite members to suggest take ownership of their actions. Maintain focus on establishing common ground that best serves the team, not individual's interest.

Identifying the underlying issues causing the conflict is key. This involves open and honest communication with the team members involved. From my perspective, understanding the root cause of the conflict can help in finding a resolution that addresses these issues.

Tanto en el liderazgo como en la vida, todo problema es un efecto consecuencia de una causa. En mi caso, siempre he utilizado 4 preguntas para resolver cualquier conflicto: 1) ¿Cuál es el problema? 2) ¿Cuáles son las posibles causas del problema? 3) ¿Cuáles son las posibles soluciones? 4) ¿Cuál es la mejor solución? ¡Actúa!

Encouraging empathy among team members can help in resolving conflicts. It involves understanding and sharing the feelings of another. In my experience, when team members try to see the situation from the other’s perspective, it can lead to better understanding and resolution of the conflict.

Once the issues have been identified, the next step is to find solutions. This involves brainstorming possible solutions and discussing their pros and cons. In my experience, a solution that is agreeable to all parties involved is often the most effective.

After a resolution has been reached, it’s important to follow up to ensure that the agreed upon actions are being implemented. In my experience, this helps prevent the recurrence of the same conflict and shows the team members that their concerns are taken seriously.

Remember, conflict isn’t always negative. When managed properly, it can lead to personal growth, improved relationships, and innovative solutions. It’s important to foster a team culture where constructive conflict is encouraged and effectively managed.

Conflicts can be a threat to the growth and harmonious environment of the institution. Invest in training your employees to enhance their EQ to effectively manage conflicts and improve workplace relationships. You can organise workshops and sessions. Employees with high emotional intelligence are self aware and self regulated. They possess - conflict-resolution skill - sense of empathy - ability to listen, reflect, and respond to constructive criticism - willingness to compromise - ability to find a mutually agreeable solution

As a leader you need to avoid biases and you need to be as impartial as possible. You can't avoid to have an opinion but you must be very careful in evaluating all the possible ideas. You need to have a particular focus on the ideas that you feel more distant from you. You need to evaluate those ideas carefully so to understand their strengths.

Some additional strategies: 1. Develop Emotional Intelligence: Encourage team members to manage their emotions and respond thoughtfully rather than react impulsively. 2. Focus on Interests, Not Positions: Shift the focus from rigid positions to underlying interests and common goals. 3. Implement Structured Problem-Solving: Use a structured problem-solving approach, such as defining the problem, brainstorming solutions, evaluating options, and agreeing on an action plan. 4. Reinforce Positive Behaviour: Use positive reinforcement to encourage a cooperative and respectful team culture. 5. Post-Conflict Review: Conduct a post-conflict review to reflect on what was learned and how similar conflicts can be prevented in the future.