Voici comment vous pouvez renforcer les relations avec votre équipe en utilisant des compétences en résolution de conflits.

From my experience, whenever conflict arises, as a leader you must: 1- Understand the core reason/ trigger for the conflict 2- Establish an objective dialog with the team members and set objectivity as an overarching approach (avoid emotions) but they must agree to disagree. 3- Encourage the team to voice out their feelings one by one. 4 - Keep your organization's culture/ goals/ values at the core before arriving at any conclusion. 5- Communiate the reason behind your decision and how it will help establish harmony among the team 6- Ringfence the solution and set it firm within the team so that in future, such conflicts can be arrested earlier on if not completely avoided.

Embracing dialogue is about creating a safe space for open and honest communication. I'm a big advocate of Nonviolent Communication. Use a structured format like the ABABAB model from NVC, where each person speaks and then reflects back what they heard. Train team members in active listening techniques, such as paraphrasing and summarising, to ensure everyone feels heard and understood. Establish regular 'dialogue sessions' where team members can discuss issues in a controlled environment. Bring in neutral third parties to facilitate discussions. This can help in maintaining objectivity and fairness. Implement exercises that encourage team members to step into each other’s shoes and understand different perspectives.

Identifying issues within a team requires more than just surface-level observation. Pay attention to body language, behavioural changes, and the formation of cliques. Use anonymous feedback tools to allow team members to voice concerns without fear of retribution. Regularly engage in casual conversations with team members. These informal settings can encourage openness and reveal issues that might not surface in formal meetings. Create a visual map of conflicts, identifying key players, their relationships, and the nature of their disagreements. - Implement a 'Conflict Diary'. Encourage the team to document conflicts as they arise, detailing the context and their feelings. Reviewing these can provide insights into recurring issues.

When leading teams, conflict isn’t always a negative thing. As the leader being mindful of acknowledging everyone’s comments is beneficial. Respectfully inviting participants to share the origin of their thoughts is a great way to allow team members to share their views and to create healthy dialogue where everyone is valued and respected. When this is done during team meetings it sets the tone for open dialogue where everyone feels safe to share their ideas.

I agree! Disagreements happen, but they can strengthen your team. Develop your conflict resolution skills! Listen to understand, validate feelings, and focus on "I" statements. Keep it calm, professional, and solution-oriented. Celebrate finding common ground. By navigating conflict well, you build trust and a collaborative team that thrives on diverse perspectives.

Pour renforcer les liens avec son équipe, c'est au leader qu'incombe la responsabilité de créer un espace de confiance et de non-jugement où on peut expérimenter, se tromper, se déployer, exprimer ses émotions même maladroitement, bref se développer et donc vivre. Un tel climat est propice à la résolution de conflits larvés et problèmes dissimulés. Cela est donc de nature à assainir toute situation et renforcer les liens.