Voici comment vous pouvez naviguer dans les erreurs de réseau courantes dans le secteur de l’expérience client.

Networking is all about conversations. The objective is to get to know the other person and let them know you. When you network with others, you gain a different perspective and have the opportunity to grow. Reach out to those you might consider to become a mentor, talk with others in your space. You never know who knows who and what you might be able to do together.

From my experience , If you listen , show empathy and resolve any issues . Important to build rapport show you care . Always acknowledge customer concerns

Definitely generating trust is a priority with our clients, being clear and transparent is mandatory to build relationships with clients. I think the correct word for this interaction is communication, if you maintain excellent communication with them, you will definitely generate loyalty, this is very important.

Trust building is an integral aspect of networking and that comes from a genuine interest to learn about a person and being your authentic self. I would say that keeping your intentions genuine and a learning attitude would help with trust building and eventually helps in building some concrete connections.

QUI TAKEAWAY: Listen with the intent to understand, not to explain. To people, your explanation is an excuse. People want action, not excuses. When you listen intently, respond empathetically, and act promptly to take appropriate corrective action, the people will feel respected, appreciated, and valued. You will inspire and empower them to develop, not the business, but themselves and engage others. Soon, without a focus on profits, profits will grow, and everyone's experiences and, ultimately, their lives will be enriched.

Instead of focusing on what you want to say or respond to any given conversation, focus first on listening to the individual in front of you. This will give you a lot of insight into them and allow you to then response far more meaningfully. It will also allow you to 'hear' the unsaid which is very important in communication.

Listening properly is like rain in the desert. After the rain has fallen, the desert blooms and so will your relationship with your customers if you listen to them.

A great definition for me is always show interest in your customers and also what they give to you, coming from feedback, specially from a verbal and nonverbal cues, such as smiling, and asking questions to demonstrate listening. I want to add that try to listen and avoid interruptions at any time. Always allow your customer to finish sentences or thoughts before responding.

C’est exactement cela, mais très souvent on se retrouve à échanger avec des personnes qui veulent surtout un partage d’expériences et en apprendre aussi de vous. Donc tout en ayant cette écoute active, il faut arriver à leur fournir une contrepartie qui sera plus enrichissante que la leur de sorte que l’échange perdure pour instaurer une véritable relation.

"W.I.I.F.M" Respect forms the bedrock of any relationship, fostering mutual trust and understanding. Yet, it's the continual exchange of value that sustains and enriches it over time. Reciprocity isn't always about immediate or equal returns; it's about cultivating a culture of support and collaboration. To nurture robust networks, it's essential to uphold this principle consistently. By recognizing and seizing opportunities to contribute, while also leveraging the strengths of our network, we create a dynamic ecosystem where everyone can thrive.

Creating and maintaining value is what creates a return to the business or brand. People have a choice where they spend their time and money. Decisions are often based on the “value perceived and received”- be it in the form of a product or an experience.

One key way to establish trust and partnership is to apply your customer experience principles to those in your network, whether they're peers, leaders or more junior team members. Listen actively, get to know their business, and understand their problems/challenges. What value can you offer them? How can your prior experiences help? For example, prior to getting into CX, I worked in analytics and business intelligence. These skills, with an overlay of CX have helped solve my partners' business challenges. And in return, I've found that I'm remembered or mentioned when a trusted advisor is needed to help understand data and the voice of the customer.

Offering great value really has to be the bottom line for me. When you stand in a l-o-n-g queue for a ride in a theme park and don't get upset, it's because the experience is worth it. But most managers think that adding value must cost money. Giving away free products and points in a loyalty programme isn't the be all and end all. Indeed, most of the most memorable customer experiences are personal and touch their hearts - and are absolutely fee. There are probably at least 120 ways to do this, (DM me for a list,) and most are free or require a microscopic investment.

Ask yourself: How can I help? Networking is about creating mutually beneficial relationships but if you go in to it wondering what you can get, you will leave with nothing. Shift the focus from what you can gain from networking to what you can give. This will help you establish your expertise and build stronger relationships. Also, those you provide value to may recommend you to others in their circle which increases your reach.

Just send 10 DMs in a row. That'll get their attention. Make sure to give unsolicited advice about everything the potential new client is doing wrong and then end with "lets chat" or "I can help you out" to show you're the solution to the problem they didn't know they had

Reaching out again to communicate after is important, I feel it allows you show how genuinely you feel about the conneciton you had with the person and keeps you top of mind.

Follow up plays a vital role in the customer centric service industry. The more we connect and do follow up proactively with customers - we win their trust and long term relationship. Follow up always completes the resolution process with all happiness. Hope this helps.

A lot of people forget that, as leaders, even when we’re not there, we are there! We remember that email that needed a follow-up. We remember that client that wanted a call back to check some details. This is key for your professional path, and will definitely make you a trusted partner along the way!

Send personalized follow-up messages after networking events. Reference specific points from your conversation to reinforce the connection. After meeting someone at a networking event, send an email referencing a particular aspect of your discussion and suggest a follow-up meeting or call.

Hoy en día, son las redes las que te permiten ser miembro activo de diferentes frentes importantes respecto a tus intereses. Comunidades, eventos, grupos. Sin importar los países de donde estos sean, lo que une a todos los miembros son los mismos intereses y expertiz. Y la visibilidad aparte de ser una responsabilidad para ser parte activa y real de esos grupos, ayudan para que cuando menos lo esperes puedan tomar a favor mucha información, contactos, conocimiento o simplemente consejos.

Post alot. Like all the time. 5 times a day if you can to make sure you pop up in everyone's feed and can stay on top of mind. Don't worry about the quality of your content. Quantity trumps quality every time

Boost your professional presence and stay top of mind in your network. - Publish articles or blog posts to share your expertise.. - Engage in online communities related to your industry.. - Speak at events or webinars to showcase your knowledge.. - Keep your social media profiles up-to-date and active..

I was told by two different C-level partners: Networking is key. I never really understood what was the point of knowing people who doesn’t connect directly to your role, until i realized that networking, showing yourself to others, gives you the eyes to have people say: We know (s)he has done some pretty good work, how about if we create something together. You can have the skills that ANYONE in your organization may need to move on to the next step in that project. So stay visible!

They always say the squeaky wheel gets the oil and I believe that reigns true when building and maintaining relationships. If you don’t reach out once in a while or stay active on the internet you aren’t going to be thought about as much as someone who is out there tell the world what they offer!

I would even take it a step further and not just embrace diversity but look for it actively. We learn most when we surrounds ourselves with those who are different to ourselves. It allows us to see different perspectives and open our minds. This is turn helps you to view your own work / process in a more holistic way when you communicate with clients or other stakeholders.

Diverse networks of experiences and different industries can bring different perspectives, importantly new ideas of products, processes and ways of working. This is important if you want to maintain an innovative mindset

Embracing diversity in our environments is crucial for personal and professional growth. When we interact with individuals from different backgrounds, we gain insights that we wouldn't encounter in homogeneous settings. This diversity fosters creativity, innovation, and a deeper understanding of the world. In professional settings, diverse teams bring varied perspectives, leading to more effective problem-solving and decision-making. By embracing diversity, we build a rich tapestry of knowledge and skills, enhancing our ability to adapt and thrive in an ever-changing global landscape. Diversity is not just a value; it's a pathway to excellence and growth.

O setor de experiência do cliente é uma área dinâmica que se beneficia enormemente da diversidade. Quando buscamos indivíduos com diferentes origens, experiências e pontos de vista, enriquecemos nossa compreensão do campo e nos expomos a uma variedade de abordagens inovadoras para a solução de problemas. Redes diversificadas tendem a ser mais robustas e oferecem uma riqueza de conhecimento e experiências que redes homogêneas não conseguem alcançar. Conforme evidenciado em várias empresas líderes no setor, como o Itaú, a incorporação de uma cultura de diversidade em suas práticas diárias tem se mostrado um fator crítico para o sucesso na gestão de CX. Essa abordagem é detalhada no meu livro "Gestão do Relacionamento e Customer Experience".

Une chose que j’ai trouvé utile dans cette approche c’est l’ouverture d’esprit qu’elle apporte et surtout la connexion facile qu’elle permet d’avoir avec d’autres cultures.

To navigate common networking mistakes in the customer experience industry, avoid focusing solely on what you can gain; instead, aim to build genuine relationships by offering value and support. Don’t neglect follow-ups—regularly reconnect with contacts to maintain strong connections. Steer clear of only networking within your comfort zone; diversify your network by engaging with professionals from various sectors. Be prepared and professional in your interactions, and avoid being overly self-promotional. Lastly, listen actively and show genuine interest in others’ perspectives and experiences.

Networking is about building authentic relationships, so approach it with curiosity, empathy, and a willingness to learn from others. Navigating networking in the customer experience (CX) industry involves avoiding common pitfalls and fostering meaningful connections. Proactive Networking: Prioritize networking consistently, even when you're gainfully employed. Set aside time each week to expand your network by meeting interesting people, reconnecting with old colleagues, or reaching out to content creators whose work you admire. Personal Branding: Maintain an active online presence. When people look you up after networking events, ensure your LinkedIn profile is up-to-date, and share relevant articles and commentary on social media.