Hellon

🏆 We're celebrating major wins at Grand One, Finland's premier Digital Competition! We are excited for the success our projects for Novita Oy and Suomen Punainen Risti, Veripalvelu have achieved: 🏆 Winner of the Best User Experience, 🏆 Winner of the Best Execution, 🏆 Winner of the Grand Prix award in the Service Category, ⭐ 5 Honourable Mentions: 2 for The Best Digital Service, The Best Design, and 2 for The Best Service Design. 🏆 And as a crowning achievement, we got honoured with the Company of the Year title! 🏆 The jury commended our success, pointing to Hellon's profound understanding of user needs and our contributions to global change and innovation. Since 2009, our mission has been to empower clients to make better decisions for a better world, driving global innovation and unleashing human creativity. A heartfelt thank you to our clients, Kallan & Co and IONA, for our collaboration on the Novita project, and a huge shoutout to our amazing team of brilliant minds in London, Helsinki, and Oulu. 💛 #GrandOne2024 #EnablingNewHorizons #WeAreHellon

Strategic design expertise is becoming increasingly crucial for governments to navigate complexity and drive innovation in today's world. 🌍 🇸🇬 We’re proud that Hellon’s work has made waves beyond borders, and today, we had the honour of hosting the Ministry of Defence of Singapore (MINDEF) at our Helsinki office. They came to hear firsthand about our collaborations with public sector organisations, including projects with the Finnish Government and the Ministry of the Interior. Our discussions explored the future of design in the AI era and how to elevate innovation maturity in the public sector—a vital challenge in today’s fast-evolving landscape. "We are especially proud of our team’s development in design and innovation at the systems level, which enables us to create solutions that impact a societal scale." - Jaakko Wäänänen As a special gesture, we were proud to receive an honorary coin from MINDEF, recognising our contributions to systemic change. 🙏 #enablingnewhorizons #wearehellon #strategicinnovation #servicedesign #publicsector

We’re always honoured when guests from around the world visit us to learn more and get inspired. Yesterday, we welcomed visitors from Japan, keen to explore Hellon’s approach to human-centric innovation. At our Helsinki office, Kirsikka and Laura shared insights into our company culture and presented global client cases, demonstrating how we create impact and bring human-centred design to life. During the Q&A, we had engaging conversations about cultural differences in work, with topics like psychological safety sparking thoughtful discussions. Our Japanese guests were especially interested in how we approach customer-centric development and foster a supportive, open working culture—both at Hellon and in Finland. Thank you to Tangity for introducing us and joining us on this inspiring visit! 🙏🇫🇮🇯🇵 #humantohuman #strategicinnovation #wearehellon #tangity

I’m excited to share the second episode of Inguro podcast about Evolution of Cooperation, where I had a fascinating conversation with Andreas Pattichis, Design Director and Partner at Hellon, and a Board Member of the Service Design Network UK Chapter. Hellon has worked with major brands like Vodafone, HSBC, and Volkswagen, and Andreas is a passionate advocate for diversity and inclusion, bringing unique insights into how empathy drives success in service design and B2B sales. In this episode, you’ll learn: 1. Why cold outreach is losing its impact in high-ticket B2B sales. 2. How empathy can deepen client relationships and build trust. 3. The secret to leveraging referrals through authentic connections. 4. How advocating for diversity fuels business innovation. 5. Actionable tips to turn your network into a referral powerhouse. https://lnkd.in/eVfi3vWi Check the link below to see the full article and video #B2BSales #Networking #Referrals #ServiceDesign #Podcast #AuthenticConnections #QueerAdvocacy

How can the impact of service design truly be validated.. and why are we still being asked to prove it? 🧐 📣 This Thursday at the Service Design Global Conference, our very own Andreas Pattichis, Hellon’s Design Director and Partner, will share his insights on what we have learned and applied after systematically measuring our impact and how it has affected the results we deliver for diverse stakeholders. 📣 In his talk, Andreas will explore key changes that have occurred in process, delivery, and people—the three pillars of service design—illustrated through real examples and anecdotes from the last year. With over 14 years of experience, Andreas, who describes himself as a “Nordic Designer with a Mediterranean Twist,” is known for his commitment to sustainable practices and delivering true impact. His passion for under-represented communities and strategic design has helped Hellon win the Global Service Design Award and the Fast Company 'Innovation by Design' award in recent years. Join us at #SDGC24 this Thursday as we dive deep into how service design can stay relevant in a world demanding tangible results. #servicedesign #Impact #sustainabledesign #innovation #enablingnewhorizons #wearehellon

We had the privilege of partnering with Bayer, one of the world’s largest pharmaceutical companies, on the Future Clinical Trial project—unfolding the complexities of clinical trials from the perspective of trial professionals. 🔎 🏥 Together, we laid a strong foundation for developing solutions that will significantly shape Bayer's future clinical trials. We're excited to see the pilot of a new online tool already taking tangible steps to enhance the trial process! #wearehellon #enablingnewhorizons

"How can we truly 'do digital good' in a world of competing interests?" Last week, our customer-centred transformation expert, Kirsikka, was invited to speak at the Chanse Conference in Bucharest. Her talk explored the many dimensions of ‘doing digital good’—asking how we can balance diverse priorities and interests in the digital space. In the panel with Kirsikka, Reema Patel and Radu Gheorghiu, they dove into critical questions: For whom are we 'doing good'? Who gets to decide? And what role does digital play in shaping these decisions? While there is no one-size-fits-all answer, these are important reflections in the digital age. Kirsikka also shared insights from the Creatures Project, a collaborative effort Hellon led with Aalto University, University of Sussex, RMIT University, and Utrecht University and several creative practitioners from 2020 to 2023. This EU-funded initiative examined how creative practices can drive positive eco-social change, a project that recently won the 2024 Ziman Award for its innovative approach. At Hellon, we deliver sustainable, customer-centred solutions. Are you interested in making a positive impact? ✨ Let’s talk. #DigiNetworks #digitaltransformation #positiveimpact #wearehellon #digitalgood

We’re proud to work with iconic brands like Moomin Characters , helping them engage with fans around the globe for generations to come. This project showcased the power of understanding your audience to drive long-term growth. 🔎 We conducted a multi-market study to explore the life-long journeys of Moomin fans worldwide. 🔎 By identifying key fan profiles, we uncovered valuable insights that are helping Moomin engage with new generations across the globe. Curious to know more? Read the full case study (link in the comments), and get in touch to learn how we do it! #enablingnewhorizons #growthstrategy #customerinsight #cx

Wanna meet up and have a chat? The 2-week countdown for the Service Design Global Conference is starting today. If you didn't know, it is taking place in Helsinki this year which is so special as it used to be my home. I am excited to attend the conference both as an attendant and a speaker on debunking some of the myths around service design through examples and case studies of how some of the work I have been involved in has delivered true impact. There's bound to be people in my close and extended network who are attending this 700-people sold-out event, so if you're one of them, feel free to ping me a message and have a chat. Also, I have to mention here the Service Design Night that Hellon Helsinki will be organising, where we will showcase some virtual avatars for you to experiment with... you have to come and see it for yourself ;) #servicedesign #sdgc2024 #avatars #keynote #speaker #wearehellon #letsconnect

The highlight of the year for service designers is just around the corner! If you're attending #SDGC24, come join us at Hellon’s Service Design Night for an evening of fun, connection, and creativity. 🎉 Whether you're new to service design or a pro, it’s all about networking and sparking ideas. Expect drinks, great chats, and a live demo of our Conversational Segment Avatars, an AI-driven tool that brings real-time customer insights to life. 🚀 📅 3rd Oct, 6pm to 8pm 📍 Hellon Helsinki: Perämiehenkatu 10-12, 3rd floor 🔗 Register: https://hellon.co/3B36pFL Service Design Network #SDGC24 #enablingnewhorizons #wearehellon #servicedesign