Publicación de Five9

Exciting Event Alert!    🌟 Join us on the 7th of March in Zoetermeer for an immersive journey into the world of Customer Experience (CX) innovation! 🌟 Get ready to be inspired as we explore the forefront of CX evolution across various industries. Also we will share more on how enterprises are mastering CX with help of TP Infinity This event promises deep dives into key areas such as: 🔮 Evolving Contact Centers: Discover the latest trends and strategies reshaping the landscape of customer interactions. 🛒Redefining CX in Retail: Uncover insights on how retail experiences are transforming to meet the ever-changing demands of customers. 🤩🤩 Seamless Migration to Genesys Cloud: Gain valuable insights into the seamless transition to Genesys Cloud and the impact on enhancing customer engagement. 🤖Advanced AI Capabilities: Explore the cutting-edge advancements in Artificial Intelligence that are revolutionizing the way we approach customer interactions.   And many more inspiring topics that will shape the future of CX!    Engage in insightful discussions with industry experts, share your thoughts, and network with like-minded professionals passionate about shaping the future of customer experience.   Don't miss out on this opportunity to stay at the forefront of CX innovation! Mark your calendars, save the date, and get ready for an event that promises to inspire and elevate our understanding of the customer-centric landscape.    Secure your spot here https://lnkd.in/eF6pAYdQ #CXInnovation #CustomerExperience #Outsourcing #Genesys #AIcapabilities #generatieveai #ccaas Teleperformance Danny Kuivenhoven Merijn te Booij Rogier Bosch Marco Brouwer

👇🏻Les cuento... hace 2 semanas asistí a este interesante evento realizado por Clientrika | Customer Strategy & Value-Based Transformation donde conversamos temas 🔝 sobre People Centricity, AI y Tech, como estos puntos generan sinergia con el único objetivo de permitir una óptima experiencia al cliente. Gracias a los líderes de distintas industrias como Sebastien Munar, CCXP, XMP Breny Falconí Giannina Rospigliosi y Pablo Gallardo por el gran aporte y experiencias relatadas. . . . #customerexperience #tech #customervalue #cxculture #peoplecentric #employeeexperience #voc #customervaluemanagement #cxeconomics #cxinnovation #customerscoops #customerretention #churnrate #cx #ai

Más Información 📲 https://lnkd.in/e7zvT-vJ La IA es el futuro del customer experience. Descubre cómo 𝗩𝗧𝗘𝗫 te ayuda a liderar la transformación digital. #CustomerExperience #InteligenciaArtificial #TransformaciónDigital #EstrategiaDigital

AI is transforming customer experience (CX) in healthcare. Here's why IT leaders should care: Jason Conley, Chief Technology Officer, Vice President of Product, Engineering, and Technology at Envera Health, recently shared game-changing insights on the Dissecting Popular IT Nerds podcast with host Phil Howard. Key Topics explored: • How can AI analyze 100,000 patient calls to improve care? • What's the #1 factor killing patient engagement? • Is your CX strategy truly omnichannel or just multichannel? • How can AI predict and prevent appointment no-shows? • Why is IT often an afterthought for CX initiatives? Key takeaway: By reducing friction in patient interactions, AI-powered CX tech can dramatically improve health outcomes and operational efficiency. Listen to the full conversation here 👇 https://lnkd.in/evrMwvEx What's your biggest CX challenge? How are you leveraging AI to solve it? #HealthcareIT #AIinHealthcare #CustomerExperience #HealthTech #ContactCenter #PatientEngagement #ArtificialIntelligence