Fernando Matesanz

A good customer experience means a good shopping experience for them. A good check-out of your portal is essential. In this checkout, the impact of taxes (VAT) on the price cannot be forgotten. In other words, your customer must know what they are going to pay, VAT included. Otherwise, they will need to make an extra payment in order to receive the products. That would undoubtedly mean a bad shopping experience.

Logistics is a fundamental part of international e-commerce. If you sell in different countries and store goods there to later deliver them to your customers, you must consider the impact of VAT compliance in all this, otherwise, you may end up having a problem with the tax administration of different countries.

In e-commerce, specifically in dropshipping structures, since 2021, it is necessary to take into account the impact of VAT. With the disappearance of the VAT exemption for imports of low-value goods, VAT can become a cost of the product. By using the new IOSS (import one-stop-shop for VAT) system, you will avoid negative shopping experiences for your customers.

Assertiveness is not incompatible with flexibility. Both are necessary and complementary. Indeed, both qualities are necessary for good leadership.

The importance of managing conflicts in the right way: Probably by managing one conflict well you will avoid many others in the future.

Indeed, by leading by example one can demonstrate the behavior he wants to see in others through his own actions. Leaders can effectively influence their teams and create a culture of excellence by doing so.