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CPM International Contact Centre
Consultoría de externalización y deslocalización
Barcelona, Barcelona 24.255 seguidores
Award-winning provider of EMEA omnichannel and multilingual customer experience solutions in Barcelona, UK and Slovakia
Sobre nosotros
We are CPM! CPM International Contact Centre is an award-winning provider of omnichannel customer experience and sales solutions. We are part of CPM Group and a member of the Omnicom Network of Companies. Our vision is to be the premier contact centre provider of choice for our clients and employees alike. We offer boutique and bespoke solutions to our amazing client partners through high skill, customer intimate Customer Experience (CX) and Sales teams; harnessing the power of digital capabilities and human contact in everything we do. We have a number of EMEA hubs including Barcelona, Spain and Bratislava, Slovakia and multiple contact centres in the United Kingdom supporting the UK & Ireland markets. Our 2500 international and diverse employee base provide 24-7 global coverage in 26 languages via phone, email, social, chat and self-serve channels for some of the world’s most well-known and disruptive brands including: ViaVan, Harley-Davidson, Travelodge, Diageo, Church & Dwight, New Balance and General Mills. The success of our business lies with our people and the culture we have embraced together around our DNA: We Care, We're Curious, We Achieve Together - We are People Peope. Our people’s talent, passion and tenacity enable us to deliver on our promise of CX excellence and customer satisfaction with every engagement – whether that be Customer Experience, Technical Support or Lead Generation & Sales activities. Come join our family! #LifeatCPM Sales Enquiries: [email protected] Talent Enquiries: [email protected]
- Sitio web
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https://www.icc.cpm-int.com/
Enlace externo para CPM International Contact Centre
- Sector
- Consultoría de externalización y deslocalización
- Tamaño de la empresa
- De 1.001 a 5.000 empleados
- Sede
- Barcelona, Barcelona
- Tipo
- De financiación privada
- Fundación
- 2004
- Especialidades
- Sales, Customer Care, Customer Satisfaction Index (CSI), Telephone Account Management, Online Community Management, Mystery Shopping, Lead Generation, Exceptional Customer Experiences, Customer Experience, CX y Digital Transformation
Ubicaciones
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Principal
Cómo llegar
Carrer Felip II, 108
Barcelona, Barcelona 08027, ES
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Wilderspool Causeway
Warrington, England WA4 6QS, GB
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47 Aylesbury Road
Thame, England OX9 3PG, GB
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Bratislava-Petržalka, 851 01 , SK
Empleados en CPM International Contact Centre
Actualizaciones
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CPM International Contact Centre ha compartido esto
Thank you to our amazing client partner New Balance. We are exceptionally proud to work with you on this continuing journey of excellence.
Last week marked a significant milestone for us at New Balance as we celebrated five years of partnership with CPM International. Reflecting on this journey, it’s incredible to see how far we’ve come — not just as a brand or a digital channel, but in our commitment to enhancing the customer experience. One of our key objectives at New Balance is to provide best-in-class customer experience, both pre- and post-purchase. While we’ve achieved a lot, there’s still much more to pursue and many challenges to overcome. I am truly grateful to work with such a strong team and an exceptional partner. Here’s to many more years of collaboration and success!
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We recently hosted our MTP Conference in Barcelona. The meet-up was an opportunity to reflect on our achievements over the past 12 months, recognise the great work our teams continue to do across our business, discuss future trends in CX and to plan for what awaits us going forward. We also took the opportunity to acknowledge three colleagues in particular (from across the business) as our CPM DNA Award Winners 2023. These individuals have regularly demonstrated our company DNA values over the past 12 months. In fact, they have lived our DNA. They were chosen and voted for by their colleagues and peers which makes the accolade all the more important. Well done to Jennifer Wood, Bernie Martin and Ivana Pavelkova. Let´s achieve more together.
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🌍 Happy World Environment Day! Read our latest CSR report to discover the steps we're taking to build a better future together. https://hubs.ly/Q02zhXC_0 #GenerationRestoration #CPM #CSR #Sustainability
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CPM International Contact Centre ha compartido esto
As we approach 3 years of partnership, we took some time to reflect on how far we have come as a business, as a team and as individuals. When you work alongside great professionals, the only option is success, the journey is just beginning! CPM International Contact Centre AWWG Daniel George McErlean Annette John Tomás Gutiérrez García
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As we continue to develop a Bespoke, Boutique and Boundaryless contact centre solution for our clients, we are thrilled to announce that we have further expanded our business in the Asia Pacific (APAC) marketplace by opening a new contact centre hub in The Philippines! Being a proud part of CPM Group, we have partnered with another superb group member, Netzon Tech , to launch an exciting, modern and dynamic, purpose-built, contact centre operation in Davao, Philippines. Last week, we had the pleasure of welcoming the first of our new colleagues and getting to know them personally. Over the coming months, we will see the number of new colleagues grow substantially as we move into Phase 2 and beyond. We are delighted to see our ICC family continue to develop with pace. A huge thank you to everyone involved in helping to get our new hub up and running. We would like to offer a warm welcome to each and every one of our new team in Davao and look forward to achieving more together. If you would like to learn more our new hub in The Philippines and how we can help your business achieve top-tier customer experience, feel free to reach out to us. Let´s achieve more together.
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It was fun to get glammed up recently for our event in Barcelona. The theme was Gatsby and the night was truly great. Everyone certainly made the effort and went all-out to look the part. We took the opportunity to acknowledge the outstanding contribution our teams make on a daily basis. If you would like to be a part of this incredible crew, check out our dedicated careers page www.cpm-careers.com. Let´s achieve more together.
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It´s inspiring and motivating to hear that our dedicated team are committed to ensuring Agilent Technologies Customer Satisfaction is ´´second to none´´. Hear more about what Kelly Briffa had to say below. Let´s achieve more together.
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´´Working with CPM is like working with an extended part of our organisation¨ As we approach the 10 year Anniversary of a great partnership, we sat down with Kelly Briffa from Agilent Technologies recently. Kelly told us, in her words, what it´s like working with CPM International. Listen to what Kelly had to say below. Let´s achieve more together.