A continuación, te explicamos cómo puedes navegar por la dirección poco clara de un jefe en una carrera de BPO.

It's best to always seek clarity from your boss or colleagues, however you should have an idea of his/her expectations, and subtly highlight or ask them while seeking clarity, so you don't appear completely ignorant of your responsibilities.

Nothing is more frustrating than thinking you know what your colleague requested, only to find out you misunderstood. To avoid frustration on both ends and to save valuable time and resources, double check to ensure you’re on the same page. Communication is key for a successful work relationship

This proactive approach ensures that you are focusing on the most crucial tasks and shows initiative. Clarity can occasionally be caused by an excessive volume of work without a clear sense of importance. Sort the tasks in these cases based on how important they are to the firm, how long they will take, and how well you understand the strategic goals. If you're unsure, have your supervisor confirm the appropriate order.

If it wasn’t documented, it wasn’t done. Simple and valid in so many different work environments. Take the extra minute to make sure you documented your progress. Your future self will thank you

Your colleagues knowledge is your greatest asset. You don’t need to know the answer to everything. Knowing who to ask to get the answer you need quickly is just as valuable as your own knowledge. Work with your colleagues to strengthen the team. Together we soar!

Email a follow-up after receiving instructions if they were given verbally, outlining your understanding and asking for confirmation. It could be really beneficial to have this written documentation. Paperwork is your best friend in a BPO situation. Whether instructions are given verbally or in writing, make it your habit to document them. This helps guarantee that what was said is remembered and serves as a reference if there is ever a dispute.

Knowing who to rely on can be tough. Make sure to double check others but more importantly, make sure to double check yourself. You never know what you don’t know. Don’t be scared to admit you aren’t certain or that you were wrong. It is not a sign of weakness, but a sign of strength and introspection. What could be more valuable

Navigating a boss's unclear direction can be challenging, but focusing on continuous improvement can help. I managed a project where the initial directives were vague, leading to confusion among team members. To address this, I implemented a Kaizen approach, encouraging small, incremental changes and regular feedback sessions. This method fostered a proactive environment where team members felt empowered to seek clarity and suggest improvements. Over time, we developed clearer workflows and enhanced communication channels, resulting in a 30% increase in productivity. Continuous improvement not only bridges the gap in unclear directions but also fosters a culture of proactive problem-solving and adaptability.

Inquire specifically about the work at hand from your management to help you better grasp it. Remembering that striving for excellence in your work is an indication of professionalism, which starts with knowing precisely what is expected of you, is crucial. When given ambiguous instructions, you should always ask questions first. Never hesitate to ask your supervisor for comprehensive details in the future. Taking a few extra minutes to make sure that the instructions are understood is better than putting in hours of labor on incomplete or erroneous work.