A continuación, te explicamos cómo puedes dirigirte a un miembro del equipo que no cumple con los estándares de calidad.

Ensure that the quality criteria for the project or role are clearly defined and communicated to all team members, in this includes specifications, guidelines, and performance benchmarks. Collect data on the team member’s performance, including completed tasks, outputs, and any relevant metrics, for use objective data where possible, such as error rates, compliance with guidelines, and adherence to deadlines. Compare the team member's outputs against the established quality criteria, and identify specific instances where their work deviates from these standards. Look for patterns or recurring issues in the team member’s work, then are there consistent errors or areas where quality is lacking?

To address a team member not meeting quality standards: 1.Identify the Issue 🔍: Clearly pinpoint the quality issues in their work. 2.Schedule a Meeting 📅: Discuss concerns privately and professionally. 3.Provide Specific Feedback 🗣️: Use concrete examples to illustrate problems. 4.Offer Support 🛠️: Provide additional training or resources if needed. 5.Set Clear Expectations 📋: Outline the standards they need to meet and deadlines. 6.Monitor Progress 📊: Regularly check their work and give constructive feedback. These steps help address quality issues effectively while supporting the team member's improvement. 👍😊

Addressing a Team Member Not Meeting Quality Standards 1. Schedule a Private Meeting: 2. Start with Appreciation: 3. Clearly State the Issue: 4. Explain the Impact: 5. Explore Root Causes: 6. Set Clear Expectations: 7. Develop an Improvement Plan: 8. Offer Support and Resources: 9. Provide Regular Feedback: 10. Monitor Progress: Remember: • Approach the conversation with empathy and a focus on improvement. • Be respectful and avoid blaming or accusing the team member. • Collaborate with the team member to develop solutions and support their growth.

Addressing a team member's failure to meet quality standards is pivotal for team and organizational success. Here's how to handle it effectively: 1. Prepare: Gather specific examples of poor performance. 2. Address Privately: Schedule a meeting to discuss the issue one-on-one. 3. Stay Professional: Approach the conversation calmly and respectfully. 4. Offer Support: Provide resources and assistance to help them improve. 5. Set Expectations: Clearly outline expectations for future performance and document the conversation for accountability. This approach ensures that performance issues are addressed constructively while fostering a culture of continuous improvement.

Here's how you can address a team member not meeting quality standards. The personnel-specific responsibilities, SMART goals, SMART objectives, and precise and clear quality standards precede perceived competency gaps. In my experience, most poorly conducted RCA results in personnel not following a procedure without the underlying root cause like unclear requirements, insufficient training programs, and ineffective training programs. Therefore I would rather keep off this process with an initial assessment of people's development culture (Including the competency matrix) and maturity of established standards.

It can be difficult to address issues with your team members, try to frame the conversation around your concern for their professional growth and the success of the team, rather than as a personal attack.

One thing I have found helpful is approaching an open communication, active listening skill plays crucial role here . If you address the concern openly with empathy and tries to understand the underlying cause, I have seen remarkable results.

-Put yourself in the other person's shoes to understand their feelings and perspectives -#Respect the opinions and feelings of the other person, even if you disagree -Avoid judgments, criticisms, or personal attacks -Ask open-ended questions to encourage the other person to elaborate -When giving #feedback, be specific and focus on behavior, not the person -Offer solutions or suggestions for improving the situation -Pay attention to your body language and that of the other person Gestures, facial expressions, and eye contact can convey a lot -Ensure your body language is open and welcoming -Be willing to change your mind if new arguments or information are presented -Show #curiosity and a sincere desire to understand the other person

Depois de identificar os problemas, inicie um diálogo aberto com o membro da equipe. Aborde a conversa com empatia e foco na resolução de problemas e não na culpa. Discuta os problemas de qualidade específicos que você observou e ouça a perspectiva do membro da equipe. Eles podem ter insights valiosos sobre por que os padrões não estão sendo atendidos, como restrições de recursos ou mal-entendidos sobre expectativas. Essa conversa deve ter como objetivo entender as causas raiz e trabalhar de forma colaborativa em direção a uma solução.

Before the conversation with personnel, I'd like to focus on the underlying RCA like skill competency matrix, maturity, and effectiveness of training programs. Is this an isolated case or systemic ? Data and clear failure descriptions will make such conversation much easier. The goal again is to help organizations develop processes and systems to prevent personnel from making mistake. As per ISO 9001:2015, Section 8.5.1, Sub-section G " The implementation of actions to prevent human errors" if this is considered carefully, any conversation with personnel must address potential input to address the gap in organizational culture.

Depois de discutir as questões de qualidade, é crucial definir expectativas claras para o futuro. Explique detalhadamente os padrões de qualidade e por que eles são importantes para a equipe e a organização. Certifique-se de que o membro da equipe entenda o que é esperado dele e concorde com um plano de como ele pode melhorar seu trabalho. Isso pode incluir treinamento adicional, check-ins mais frequentes ou fluxos de trabalho revisados. Ao definir expectativas claras, você fornece um roteiro para a melhoria e uma medida de responsabilidade.

Be specific: Identify exactly what is expected (Weaknesses in performance that need improvement). Understanding: Make sure they understand what needs to be improved, discuss with them and explain the gap between current and desired performance. Clear plan: Create a step-by-step plan for them explaining how to improve their work (theoretical/practical training, reading books, attending training videos, discussion sessions).

An improvement cannot be recognized without a projected perspective. Therefore, highlighting desired expectations and establishing improvement plans are critical.

Quality Control is the setting out of standards and specifications to achieve/procure a drsired product. Obviously for us as Civil Engineers our project is our product. As a team leader Quality Assurance that is ensuring and implementing those the set standards and specifications during the construction to achieve the desired product is your responsibility. The supervision staff should always be engaged in quality control discussions and trainings for quality assurance practices. As team leader you should monitor the supervisors and always keep on questioning about their responsibilities. I always advise my quality assurance team to carry handouts for quality controls set. Where ever I found/observe any deviation, I ask for the handout.

Clearly define the quality standards and expectations moving forward. Can apply the SMART Goal settings, provide written guidelines or checklists to help the team member understand what is required.

Make sure to provide any necessary tools, training, or mentoring that can help the team member improve, always let them know that they can come to you with any challenges they face and encourage an ongoing dialogue.

Apoiar os membros da sua equipe em seu esforço para atender aos padrões de qualidade é vital. Isso pode envolver a oferta de treinamento, recursos ou orientação adicionais. Determine que tipo de suporte seria mais benéfico para eles e disponibilize-o prontamente. Incentive-os a fazer perguntas e procurar ajuda quando necessário. Ao promover um ambiente onde a melhoria contínua é incentivada, você ajuda não apenas o membro individual da equipe, mas também contribui para uma cultura de qualidade dentro da equipe.

It is important to provide support when standards are not being met. This may be a result of inadequate knowledge. Training may help in a way. Also from my experience, it is important to do process documentation as per STandards Operation Practice. This helps the staff not adhere to standards to stick to processes and hence that can help to stick to standards and even best practices.

A great quality management environment requires collaboration from everyone. To achieve high standards and ensure everyone performs at their best, we need to be excellent leaders and provide the necessary support.

We should offer the necessary support to help the team member improve. Identify any skills gaps and provide relevant training or resources. Pair them with a more experienced team member for guidance. Schedule frequent progress meetings to provide ongoing support and address any emerging issues.

Be flexible and willing to adjust the improvement plan if the initial strategies are not effective, schedule regular meetings to review progress and provide feedback. Acknowledge improvements and address any continued issues.

O acompanhamento dos progressos é um passo essencial para garantir que as questões de qualidade estão a ser abordadas. Configure check-ins regulares para revisar o trabalho do membro da equipe e fornecer comentários. Celebre as melhorias e discuta os desafios em andamento. Ajuste o suporte fornecido conforme necessário para ajudá-los a continuar a melhorar. É importante reconhecer que o progresso pode levar tempo, e mostrar paciência e apreço por seus esforços pode ser motivador para o membro da equipe.

Follow-up: Follow the performance development of your team members and implement correction when necessary. Set a measurable criteria: Set indicators to evaluate the progress achieved by team members. For example, Analyst Results Precision: RSD of result NMT 2%. Operator productivity: No. of units NLT 5000 units per hour.

Keep track of the team member’s improvements and adherence to quality standards. Conduct regular performance reviews to assess progress. Provide continuous feedback, both positive and constructive, to encourage improvement and maintain accountability.

In my experience, finding the balance between monitoring progress and maintaining necessary patience, especially under deadline pressure, can be challenging. Regular progress reviews are crucial for assessing our advancement and determining how close we are to achieving our set goals.

If there are other stakeholders, suffering due to your team member’s poor performance, support them in giving transparent feedback directly to the team member. That will make it easier to clarify the expectations.

Lo primero es seleccionar un adecuado Responsable de Calidad con actitudes y aptitudes, que sepa liderar el equipo y definir de conjunto los criterios de calidad correspondientes al producto o servicio, si algun equipo no cumple la meta trazada hay que hacer en conjunto un plan de acción y de mejora continua de acuerdo a la experiencia del miembro, si aún así no logra los objetivos será necesario un cambio de posición estratégica.

team members who do not need quality standards need to be given clear and honest feedback with objective approach focusing on facts and figures; and showing the requirements for improvement and the way forward to do so