¿Cómo abordarías la resolución de conflictos entre los miembros del equipo durante una sesión virtual de lluvia de ideas?

With virtual settings, I find it important to regularly ask for feedback from all members to ensure no one is silently stewing in the background, especially if one team member has been taking up a lot of the talking opportunities. If I haven't heard from a team member in a while, I may elicit their specific feedback on a topic to ensure they feel heard and give them the opportunity to express what's on their mind.

In virtual brainstorming sessions, incorporating structured communication tools, like a digital "talking stick" or designated speaking order, can help manage conflicts. These tools ensure that everyone has a chance to voice their opinions without interruptions, reducing misunderstandings and giving space for calmer, more organized exchanges.

I find this to be essential to any group brainstorming session. Clearly laying out the goals of the session, what output we are trying to produce together, and establishing a safe environment where everyone feels empowered to share their opinion is critical to ensuring a productive session. This is also a good time to establish some guidelines for folks if a disagreement does arise, so that there's less opportunity for misunderstanding or hurt feelings if two people don't find themselves on the same page.

If the objectives and rules of engagement have been well-established at the beginning of the meeting, these are easy points to circle back to if a conflict arises. Getting everyone's agreement on the nature of the collaboration to start helps not only resolve a lot of conflicts before they arise, but also makes it easier to facilitate conversation around them when they do if everyone is clear on the expectations for the session.

Na minha experiência, dividir o grupo em pequenos subgrupos temporários durante uma sessão virtual pode ser uma técnica eficaz para resolver conflitos. Isso permite que as pessoas discutam suas opiniões em um ambiente mais íntimo, o que muitas vezes reduz a pressão e facilita um diálogo mais aberto. Após essas discussões menores, trazer as ideias de volta ao grupo maior pode ajudar a consolidar diferentes perspectivas de maneira mais colaborativa e menos confrontadora.

My team used to have a feedback process we would teach to our classes so that when they gave constructive criticism to each other, it was received well. We called it the "feedback sandwich" and it involved starting and ending with something positive, and then delivering any opportunities for improvement in between. We would also set the expectation to the people receiving the feedback that what they were receiving was a gift, so that even if the person delivering the feedback was not highly adept at communicating it, the receiver's defenses were down and they were more receptive to the underlying message, rather than reacting as though they had done something "wrong."

Uma coisa que achei útil é co-criar essas regras com os próprios participantes no início da sessão. Quando as regras são desenvolvidas de forma colaborativa, o time todo tende a sentir maior responsabilidade e compromisso com elas. Isso cria um senso de pertencimento, as regras deixam de ser apenas uma imposição e se tornam um acordo coletivo, o que por si só já reduz conflitos.

Our brains and bodies just aren't meant to run on and on during brainstorming sessions. Breaking up sessions with breaks, even if there isn't tension or conflict, or even tabling the session for the day creates space for our brains to refresh, continue to work in the background, and allows people time to think more deeply on what was discussed.

Ik denk dat de stappen meereen algemene beschrijving van een sessie beschrijven. Probleemoplossen tussen teamleden vereist iets anders. Meestal zijn het een of twee leden die een probleem hebben. Ik zou dan luisteren naar beider view en kijken of ze er samen uitkomen. Zo niet ==> take it to the team. Wees open over de problemen. Het team moet dan instemmen met een sessie om te problemen op te lossen. In de sessie kunnen de problemen besproken worden. En dan zijn de beschreven stappen we een goed hulpmiddel. Als facilitator zou ik me ook terdege voorbereiden op het doel en een paar hulpmiddelen kiezen om de discussie in goede banen te leiden En aan het einde kreet ter ondersteuning bijvoorbeeld let’s make our team better