A continuación, te explicamos cómo puedes comunicarte y colaborar eficazmente con tu jefe en el soporte técnico.

Il est très important d'effectuer des recherches pour être toujours en contact avec les nouvelles tendances quand on est au support technique. Chaque jour il y a de nouveaux problèmes et différenttes méthodes de résolution cela rassure énormément dans les prises de décisions et conseils.

To stay current and knowledgeable, consider the following strategies: 1. Stay informed about industry trends and thought leaders through social media, blogs, or podcasts. 2. Subscribe to newsletters and blogs related to your workplace technology stack to stay updated on the latest developments and best practices. 3. Invest in professional training and courses to deepen your skills in specific applications and tools. 4. Network with colleagues in other organizations within your industry to share knowledge, best practices, and insights, thereby arming yourself with a competitive edge. By adopting these practices, you'll be well-equipped to stay ahead of the curve and remain a valuable asset to your organization.

Ensure you have a strong understanding of your technical area and stay updated with the latest developments. Being knowledgeable builds credibility and trust with your boss, making your communications more effective and meaningful.

Moreover, building a knowledge based trust is more important than an ordinary "yes sir" approach. Initially you may face difficulties but when it is built, it will be long lasting.

Il est primordial de savoir les attentes de notre responsable pour organiser son travail, ses objectifs. Il faut informer le patron de chaque avancement pour savoir si nous suivons la logique qu'il veut.

Align your objectives with your boss’s expectations. Clearly define what you aim to achieve and agree on measurable goals. This ensures both of you are on the same page and helps in tracking progress efficiently.

Proactivity is a crucial soft skill for support engineers, enabling them to anticipate and prevent potential issues. By leveraging monitoring tools like Grafana, you can analyze system-level trends, identify patterns, and spot areas that require proactive attention. Examples of such areas include: - Recurring issues that only resolve with workarounds, like restarts - Manual intervention requirements in workflow steps By addressing these areas proactively, you can implement preventative measures, such as cron jobs and batch jobs, to streamline solutions and enhance overall system efficiency. This forward-thinking approach demonstrates your value as a support engineer and helps minimize future problems.

Je d'avis avec le fait d'être proactif et l'anticipation sur les problèmes minimes avant qu'ils ne deviennent de gros problèmes cela ramène une certaine confiance en soi en envers son patron.

Anticipate potential issues and address them before they escalate. Keep your boss informed about emerging challenges and propose solutions. Proactive communication demonstrates your initiative and foresight.

While technical jargon is part of the field, use it judiciously. Ensure your boss understands the terms or simplify your language to avoid misunderstandings. Clear and concise communication fosters better collaboration.

Keep your boss informed about your progress through regular updates. Use concise reports or brief meetings to highlight key achievements, upcoming tasks, and any issues. Regular communication builds trust and keeps your boss in the loop.

Pay close attention to your boss’s feedback and instructions. Active listening helps you understand their expectations and concerns better. It also shows respect and willingness to collaborate effectively.

L'écoute est très essentielle lorsque vous travaillez en équipe ou lorsque vous recevez des ordres de votre patrons cela permet de mieux cerner ce qu'on nous demande et de pouvoir mieux s'organiser pour atteindre l'objectif visé.

One valuable lesson I've learned is that asking your supervisor, "How can I support you?" or "What task can I assist you with?" fosters a strong working relationship and trust. By offering to help and executing tasks excellently, you demonstrate your capabilities and willingness to go above and beyond. This simple gesture can lead to increased responsibilities, greater visibility, and a more positive perception from your supervisor. By offering a helping hand, you not only gain valuable experience but also differentiate yourself from your peers and accelerate your learning and growth.