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Pricing

Start for free and unlock advanced features,additional services, and customized options with our power-ups and add-ons

Software

Self-service

Community edition

Enterprise edition

Embed edition

Platform edition

Infrastructure edition

Products

XM for Customer Experience

Frontline

Sales

Marketing

Operation

Commerce

Content

XM for Employee Experience

Communicate

Frontline

Use erxes to better understand and interact with your customers, respond quickly, and improve satisfaction—all while maximizing your team's efficiency.

Yearly

Starter

Free

Enhance your customer support capabilities with minimum feature limits to suit your specific need

Completely free, no credit card required

1 team member included

Manage up to 5,000 contacts

Automate your frontline tasks

Get started

Business Messenger

$10/ month

Connect via audio/video calls, manage omnichannel support, capture leads, and streamline ticketing

More than live chat: a versatile business messenger

Engage with popups and forms directly in chat

Access and share knowledge instantly via messenger

Track data for segmented marketing and in-app messaging

Get started

All Features

Use erxes to better understand and interact with your customers, respond quickly, and improve satisfaction—all while maximizing your team's efficiency.

List of Features

Free

Business messenger

Frontline

erxes Business Messenger

1

2

4

Team members

1

5

10

Pop-ups & Forms

5

10

15

Contacts

5,000

25,000

200,000

Knowledge Base

1

2

4

Portal (Client & Vendor portal)

1

2

4

Automation

3

6

10

Segment

5

10

20

Ticket management

5

15

25

Task Management

5

Sales Pipeline

5

Growth Hacking

5

Email Sending

5,000

30,000

Facebook Messenger

3

Facebook Post

3

Instagram Messenger

3

Instagram Post

3

Viber

3

IMAP

3

Company Branding

Audio & Video Calling

Phone Number Verification

∞

Email Verification

∞

Supports Service

Customer Success Consulting

Onboarding foundations

Professional Services

Decrease time-to-value with professional services

Talk to sales

Premium Support

Get round-the-clock support your team's needs with our senior support team and guaranteed response SLAs.

Custom Onboarding

Switching software is always an adjustment for your team. Our success team will design and coordinate a custom onboarding experience for your team.

Dedicated Implementation Services

Optimize your organization's adoption of erxes through our dedicated implementation services.

Migration Services

Our migration services will facilitate your transition to erxes by providing a clean dataset to resume operations at once.

We compare to other alternatives

Enhance your front office operations to build stronger customer relationships, foster seamless connections, and boost team efficiency.

Compare

erxes

Front

Hubspot

Open Source

Self-Hosting (i.e., in Europe 🇪🇺)

Runs on AWS GovCloud or Google Cloud for Government

Fully customizable

Custom plugins development

Infrastructure-ready

Full data ownership

Open core

Enterprise-ready

HIPAA compatible (self-hosted)

Community equity ownership

FAQ

Explore answers to key questions about our plug-ins, billing, payment methods, and policies. Learn how to scale up, understand your billing cycle, and discover our commitment to transparency with no hidden fees or long-term contracts.

Deliver the best customer experience with erxes

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Pricing

What are plug-ins & add-ons?

When is my billing date?

Do you need my credit card info to sign up?

What is the billing cycle if I want to scale up and purchase an upgrade?

What is your refund policy?

What payment methods are available?

Are there any hidden fees?

Do I have to sign a long-term contract?