Support Services Group

At SSG, we’re transforming the customer care environment by harnessing the power of AI and advanced technologies. Imagine having instant access to a customer’s history, enabling our associates to continue conversations seamlessly rather than starting from scratch. Our AI-driven tools, like co-piloting and automated quality assurance, ensure that every interaction is informed, efficient, and personalized. As Rick Owens, our Chief Technology Officer, explains, these technologies enhance service delivery and empower our associates to grow and succeed in their careers.   At SSG, we’re not just staying ahead but leading the way!    https://lnkd.in/gnaaUK-5    #BetterWithSSG #AgentEnablement #BPO #Technology 

Technology is catalyzing a new wave of CX. How can brands keep up? Lexy Desrosiers — SVP of Solutioning at SSG — discusses her excitement about the exponential impact of new technology and solutions across operations, training, and quality. Her secret weapon? Curiosity. 💡 Asking the right questions 🔍 Doing deep research based on specific business needs 🔕 Tuning out noise, flash, and buzzwords around the “latest” silver-bullet solutions ✨ Finding solutions that will work and scale as brands grow Technology will continue to accelerate, and our focus at SSG will remain on what truly matters: creating exceptional customer experiences. To hit the mark, we embrace continuous learning and innovation every day, taking an agnostic approach when it comes to specific technologies on the market. Our goal isn’t to tell clients about the “best” tools they can buy. It’s to connect them with the right tools that will add value to their business. Visit https://bit.ly/3RhvORp to see how SSG’s agnostic approach to tech solutions helps brands modernize their CX without compromising service quality or business objectives. #CX #BPO #Leadership

AI solutions for CX are emerging daily — or at least, they seem to be. It’s more important than ever to separate real innovation from vaporware. In a recent panel discussion, Lexy Desrosiers — SVP of Solutioning at SSG — explained how she confronts the AI marketplace to deliver the best solutions to our partners. It’s not about recommending “the best solutions on the market” in a vacuum — at this point, there’s no such thing. It’s about discovering and implementing the best solutions for your brand, business needs, and bottom line. And that’s exactly what we do for our clients here at SSG. Discover how SSG can help your business get the most value from AI and new CX technology. Visit https://bit.ly/3RhvORp #CX #BPO #ArtificialIntelligence

We've done the homework, so you don't have to! SSG is heading to @CCW Nashville: Tech at Work this October 23-25 in Nashville, TN! Join us for a dynamic event featuring peer-level networking and strategic sessions by renowned industry leaders. Gain valuable insights through in-depth case studies, best practices, and expert perspectives on the latest trends shaping customer service and technology.    If you are exploring new tech tools for 2025 and beyond, Gary and Neal are ready to share SSG's unique approach to adding value through technology. We look forward to connecting with you in Nashville!    View the agenda: https://lnkd.in/gcpzrpn5   #CCWNashville #Tech #BetterWithSSG 

At SSG, we’ve struck the perfect balance: big enough to leverage world-class technology and deliver impactful results, yet small enough to remain agile and responsive to every client’s unique needs. Whether you’re a growing brand or a global leader, our BPO solutions are custom-built to scale with your business, providing the flexibility and tailored support you need to grow, change, and deliver world-class customer experiences without ever missing a beat. #CX #BPO #Scalability Visit https://bit.ly/3RhvORp to learn how our flexible, scalable solutions can elevate your brand and CX.

We are proud to share that Gary Stanford, Vice President of Business Development at SSG, will represent our team at HLTH 2024, taking place from October 20-23 in Las Vegas!  This is the must-attend event for anyone invested in the future of healthcare and innovation. Catch up with Gary! Let's talk about how SSG can collaborate and drive impactful change together.  We look forward to engaging with leaders and innovators in the healthcare industry. 🌐    📍 October 20-23, Las Vegas  🔗 Explore the event: https://lnkd.in/eg9vDN_X     #HLTHUSA #HealthcareInnovation #BeBold #CX #BetterWithSSG 

Omnichannel customer experience (CX) has become the gold standard for modern brands, offering customers seamless, integrated experiences across multiple platforms. At Support Services Group (SSG), we understand the complexities of omnichannel CX and how to maximize its potential while mitigating its risks. Visit SupportServicesGroup.co to discover ways to balance the benefits and challenges of omnichannel CX. #Omnichannel #CX #BPO

Are you looking to source #CX and #CustomerContact solutions that align with your current initiatives, priorities, and future strategic objectives? Join us this October 23-25 in Nashville at #CCWNashville for insightful conversations on innovation and customer service.    This year, CCW is spotlighting Tech at Work, which explores how employees and technology collaborate in contact centers to deliver exceptional customer experiences.  Connect with Gary Stanford and Neal Grizzell to learn more about how SSG is transforming Customer Experience for Iconic brands.    View the agenda to learn more: https://lnkd.in/gcpzrpn5    #CCWNashville #OmniNashville #BetterWithSSG 

We're thrilled to announce that Gary Stanford, SSG's VP of Business Development, will be attending HLTH 2024 in Las Vegas! From October 20-23, this innovation event, which is significant in shaping the future of healthcare, will bring together top industry leaders and professionals. If you're passionate about cutting-edge solutions and transformative technologies in healthcare, this is the place to be!  Connect with Gary to discuss the latest healthcare solutions. Check out the event details below and join us!      📅 October 20-23, Las Vegas, NV  🔗 Learn more: https://lnkd.in/g6kv8Q9D  🔗 Check out the agenda: https://lnkd.in/eGRkwj2r      #HLTHUSA #HealthcareInnovation #BeBold #CX #BetterWithSSG

No single solution fits every business. A blanket approach to AI and CX technologies may sound great in theory, but in practice, it leads to missed opportunities and inefficiencies. That’s why we take an agnostic approach to AI and CX technologies here at SSG. We’re always learning, evaluating, and selecting the right tools for each client — not pushing a one-size-fits-all solution. It’s how we ensure our BPO solutions are tailored to the specific needs of your business, helping you achieve: ✅ Greater flexibility ✅ Enhanced efficiency ✅ Elevated customer experiences Want to save time, cut costs, and deliver more value to customers? Partner with SSG for solutions that work. #CX #BPO #ArtificialIntelligence Discover how SSG’s agnostic approach to technology can elevate your customer experience at https://bit.ly/3RhvORp