CCD

CCD

Consultoría de externalización y deslocalización

Patient scheduling and operational management services for healthcare centers. Leading nearshore U.S. Healthcare BPO

Sobre nosotros

CCD Health (A GeBBS Healthcare Company) - Exceptional patient care begins with a phone call. At CCD, we know it. Our company was built on that principle. Gone are the days of frustrating patient experiences with hurried appointment scheduling or being stuck on hold for what feels like an eternity. We are dedicated to revolutionizing the healthcare experience, ensuring that patients receive the prompt and attentive assistance they deserve from start to finish. For over ten years, our healthcare contact center has been providing streamlined patient scheduling, follow-ups, physician statements, and more with specialized care specialists fluent in English who also understand the unique demands of the industry. Whether it's scheduling appointments, assisting with insurance claims, providing medication information, or offering general healthcare guidance, we are here to ensure a positive and informative experience for every patient. Beyond our commitment to exceptional customer service, we understand that being up-to-date with the latest healthcare center technology is crucial for efficient operations. That’s why, from electronic medical records (EMR) systems to practice management software and radiology information systems (RIS), we have the knowledge and proficiency to provide the necessary integrations for smooth workflows and optimized processes to your healthcare center. Contact us today to learn more about how our healthcare call center services can support your organization's goals and contribute to delivering exceptional patient care.

Sitio web
https://www.ccdcare.com/ccd-health
Sector
Consultoría de externalización y deslocalización
Tamaño de la empresa
De 501 a 1.000 empleados
Sede
Santo Domingo
Tipo
De financiación privada
Especialidades
Digital Health, Customer Care, Patient Care Solutions, Data Analytics, Contact Center Operations, Recruitment, Training, Outpatient Imaging Scheduling or Entry, Prescription Reminders, Insurance Verification, Workforce Management, Omni Channel Support, Healthcare Call Center, Medical Call Center, Omni Call Center, Patient Experience, Patient Satisfaction, Medical Record Retrieval, Appointment Scheduling, Workforce Optimization, Staffing Optimization, Appointment Reminders, BPO call center, BPO, KPO, Radiology Business Solutions y medical call centers services

Ubicaciones

  • Principal

    John F. Kennedy Avenue, Sambil Mall

    Unit G-72

    Santo Domingo, 11805, DO

    Cómo llegar
  • Av. Juan Pablo Duarte

    Nivel 3, Local 306

    Santiago, Santiago 51000, DO

    Cómo llegar

Empleados en CCD

Actualizaciones

  • CCD ha compartido esto

    Ver la página de empresa de CCD, gráfico

    6598 seguidores

    Join us on Thursday, Sep. 5th. for a FREE WEBINAR 🎥 Mastering Patient Access: Innovative Strategies for Streamlined Healthcare Scheduling. In this live event, our team will cover the strategies that can help your Center transform patient access and healthcare scheduling, streamline operations, enhance patient satisfaction, and improve overall efficiency from the first contact a patient has with your facility. 🗓️ Date: Thursday, Sep 5, 2024 ⏰ Time: 12:00 M. CT 📢 Hosted by: CCD Health (A GeBBS Healthcare Company) Speakers: ➡️ Will Scott M.S., R.T.(R)(CT) VP of Business Development ➡️ Stevenson Pierre Director of Operations CCD Health Take advantage of this opportunity to enhance your knowledge and skills in patient access management. REGISTER NOW: https://lnkd.in/ef-FQe_F #PatientAccess #LiveWebinar #HealthcareScheduling

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  • Ver la página de empresa de CCD, gráfico

    6598 seguidores

    Establishing an effective patient scheduling process - one where every person is seen promptly- is essential for delivering quality care and maintaining the financial health of healthcare centers. But how can you guarantee this process runs smoothly at your facility? Start by exploring the top metrics that can accurately help you identify bottlenecks and improve overall patient satisfaction from the first contact. And if you want to dive deeper into optimizing patient access and scheduling across the entire journey, JOIN OUR UPCOMING LIVE WEBINAR, where our team will share innovative strategies and actionable insights to transform your patient management process! REGISTER NOW: https://lnkd.in/ef-FQe_F 🗓️ Date: Thursday, Sep 5, 2024 ⏰ Time: 12:00 M. CT 📢 Hosted by: CCD Health (A GeBBS Healthcare Company) - Speakers: Will Scott M.S., R.T.(R)(CT) VP of Business Development Stevenson Pierre Director of Operations CCD Health #LiveWebinar #HealthcareScheduling #PatientManagement #PatientAccess

  • Ver la página de empresa de CCD, gráfico

    6598 seguidores

    Join us on Thursday, Sep. 5th. for a FREE WEBINAR 🎥 Mastering Patient Access: Innovative Strategies for Streamlined Healthcare Scheduling. In this live event, our team will cover the strategies that can help your Center transform patient access and healthcare scheduling, streamline operations, enhance patient satisfaction, and improve overall efficiency from the first contact a patient has with your facility. 🗓️ Date: Thursday, Sep 5, 2024 ⏰ Time: 12:00 M. CT 📢 Hosted by: CCD Health (A GeBBS Healthcare Company) Speakers: ➡️ Will Scott M.S., R.T.(R)(CT) VP of Business Development ➡️ Stevenson Pierre Director of Operations CCD Health Take advantage of this opportunity to enhance your knowledge and skills in patient access management. REGISTER NOW: https://lnkd.in/ef-FQe_F #PatientAccess #LiveWebinar #HealthcareScheduling

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  • Ver la página de empresa de CCD, gráfico

    6598 seguidores

    Regardless of their language, all patients should be able to fully understand their medical conditions, treatment options, and health plans. However, providers in the U.S. continue to face challenges when communicating effectively with non-English-speaking patients. Now, what strategies can help Centers overcome language barriers in healthcare and improve patient access and outcomes for Spanish-speaking communities? Explore our latest article to learn more: https://lnkd.in/ergj84zJ #PatientAccess #PatientExperience #HealthcareSupport

    • Overcoming Language Barriers in Healthcare: Strategies for Improved Patient Access
  • Ver la página de empresa de CCD, gráfico

    6598 seguidores

    Ver la página de empresa de GeBBS Healthcare Solutions, gráfico

    123.393 seguidores

    A well-functioning RCM system is the backbone of a healthy financial flow for any healthcare practice. Outsourcing medical billing doesn’t operate in a silo; it plays a crucial role within the broader RCM ecosystem. A qualified medical billing partner understands this interconnectedness and works diligently to ensure a smooth and efficient flow of information throughout the revenue cycle. Learn how in the age of AI and Telehealth, you can still enhance your RCM with a medical billing partner : https://hubs.li/Q02LbqVR0

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  • Ver la página de empresa de CCD, gráfico

    6598 seguidores

    JOIN OUR FREE WEBINAR - Mastering Patient Access – Cutting-Edge Strategies for Streamlined Healthcare Scheduling ➡ Transform your healthcare scheduling and patient access with an in-depth exploration of the key strategies shaping 2024. Why Attend? 🔍 Expert Insights: Learn from top experts about the technologies and trends revolutionizing patient access and scheduling. 💡 Actionable Strategies: Gain practical tactics you can implement immediately to enhance your organization’s efficiency. 🗓️ Date: Thursday, September 5, 2024 ⏰ Time: 12:00 PM CT 📢 Hosted by: CCD Health, A GeBBS Healthcare Company Featured Speakers: 🎙️ Will Scott M.S., R.T.(R)(CT) – VP of Business Development 🎙️ Stevenson Pierre – Director of Operations, CCD Health Seize this opportunity to lead the way in healthcare innovation. Register now to secure your spot: https://lnkd.in/ef-FQe_F #FreeWebinar #PatientAccess #HealthcareScheduling

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  • Ver la página de empresa de CCD, gráfico

    6598 seguidores

    Data analytics offers a roadmap for healthcare providers to proactively address challenges and seize opportunities in their day-to-day operations. From foreseeing patient needs to gaining relevant insights that help them optimize resource allocation, let’s explore how Centers use data to get better results. And if you're ready to see the impact of data analytics on your healthcare operations ➡ Book a demo today and explore how our solutions can transform your organization: https://lnkd.in/eJYARQN3 #DataAnalytics #PatientCare #HealthcareOperations

  • Ver la página de empresa de CCD, gráfico

    6598 seguidores

    We’re excited to announce that our parent company, GeBBS Healthcare Solutions, has been named to the Inc. 5000 list of the Fastest-Growing Private Companies in the U.S. for 2024. Congratulations!

    Ver la página de empresa de GeBBS Healthcare Solutions, gráfico

    123.393 seguidores

    GeBBS Healthcare Solutions has been named to the Inc. 5000’s 2024 list of the Fastest-Growing Private Companies in the United States! This marks the fourteenth year the California-based firm has been recognized by Inc. Magazine and included in the publication’s ranking. Companies on the 2024 Inc. 5000 are ranked according to percentage revenue growth from 2020 to 2023. Read more: https://hubs.li/Q02K_4bZ0

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  • Ver la página de empresa de CCD, gráfico

    6598 seguidores

    An efficient appointment scheduling system improves patient access by providing convenient, timely, and patient-centered care and enabling healthcare centers to operate more effectively, ultimately leading to better health outcomes and increased satisfaction. Here are some key ways in which an optimized scheduling model can contribute to better patient access: ✔ Enhanced Appointment Booking ✔ Reduced No-Shows and Cancellations ✔ Improved Resource Allocation But these models are more than just strategies—they're pathways to improving healthcare delivery and operational efficiency. To dive deeper into these methods and other strategies that can help improve patient access at your Healthcare Center ➡ JOIN OUR FREE WEBINAR: Mastering Patient Access: Innovative Strategies for Streamlined Healthcare Scheduling. Discover how to overcome challenges and enhance appointment scheduling practices across various healthcare settings, from primary care to specialty clinics, in 2024. 🗓️ Date: Thursday, Sep 5, 2024 ⏰ Time: 12:00 M. CT REGISTER NOW! https://lnkd.in/ef-FQe_F #PatientAccess #PatientScheduling #HealthcareOperations #PatientExperience

  • Ver la página de empresa de CCD, gráfico

    6598 seguidores

    Every Healthcare Center should ask three questions when auditing its patient scheduling process: ➡ It is convenient for the patients and staff?  ➡ Does this system allow us to minimize wait times and maximize resources and provider availability? ➡ How effectively are we using data and feedback to improve our scheduling process? An efficient appointment scheduling system is crucial for enhancing patient experience and optimizing healthcare operations. However, many healthcare providers face common pitfalls that can lead to dissatisfaction and inefficiencies. Here are four common mistakes and how to avoid them: 1. Overbooking appointments ✖ Overbooking might seem like a good way to maximize efficiency, but it often results in longer wait times and overwhelmed staff. To avoid this ✔ use a scheduling method and software that considers average appointment duration and integrates buffer times for unexpected delays. 2. Lack of follow-up ✖ Failure to communicate appointment details and reminders can lead to no-shows and last-minute cancellations. ✔  Implement automated reminder systems via email or SMS to keep patients informed and reduce the risk of missed appointments. 3. Inflexible scheduling options ✖ Offering limited scheduling options can frustrate patients who have busy or unpredictable schedules. ✔ Providing flexible appointment scheduling options, on and off-line, can improve patient satisfaction and accessibility. 4. Inefficient use of technology ✖ Poor use of technology or reliance on outdated or inefficient scheduling systems can hinder operations. ✔  Investing in staff training and advanced scheduling software that offers real-time updates, patient self-scheduling, and integration with electronic health records (EHR) can improve the process and the overall patient experience. Discover more strategies to optimize your patient scheduling process and enhance the patient experience in our detailed guide. Read more here: https://lnkd.in/eQ_9TzVw #PatientExperience #HealthcareOperations #PatientManagement #PatientScheduling

    • 4 common mistakes in patient appointment scheduling and how to avoid them.

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Financiación

CCD 1 ronda en total

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