Birgitte Pingel

Outsourcing a business process demands thorough research. Are you outsourcing to cut costs, or to scale and enhance capabilities? Many companies prioritize the latter. Thus, cost-competitive selection processes may not align with your goals. If your objective is to scale and improve capabilities, it's essential to choose a partner who specializes in your domain. Your KPIs become their KPIs, and the partnership's focus is on driving value creation.

Obsolescence poses a significant threat. With the pace of learning new skills having tripled, it is crucial for specialist consultants and temporary workers to consistently offer cutting-edge capabilities. This ensures they remain relevant to their clients and the entire ecosystem.

Layoffs can affect anyone, even those without any fault of their own. That's why I recommend prioritizing your personal well-being by seeking coaching. This can help you process emotions and build self-esteem. Additionally, instead of focusing solely on updating your resume, start writing about topics that interest you within your industry. Writing can spark creativity and lead to idea generation, helping you think outside the box. Expand your network by sharing your ideas, which can ultimately lead to new opportunities. Avoid endlessly applying to jobs that seem hopeless, as this can be discouraging and erode your confidence.

During the COVID-19 pandemic, all of us in Business Development transitioned to remote work. Surprisingly, this change allowed us to dedicate much more time to business development, as we no longer had to spend time traveling to and from customer sites. Interestingly, the majority of our customers actually prefer virtual meetings to this day. However, to enhance the customer experience, tools such as Zoom, Teams, and brainstorming platforms are essential.

If your Digital Strategy requires a boost with artificial intelligence and machine learning, the first step is to assess your current strategy and identify areas where AI and ML could provide value. Then, consider integrating AI and ML technologies into your existing systems or processes. This might involve leveraging AI-powered analytics for data-driven insights, implementing chatbots or virtual assistants for customer support, or utilizing predictive analytics to optimize marketing campaigns. Additionally, investing in AI and ML training for your team can help unlock the full potential of these technologies within your digital strategy.

dentify potential sources of imbalance by considering various power dynamics. Discuss these imbalances openly at the beginning of the conflict. Obtain commitment from all parties to address these imbalances. Create a safe environment where contributions are balanced. Emphasize the core value of promoting interests simultaneously. Foster open communication to freely express perspectives. Establish clear ground rules for respectful conduct. Ensure impartial decision-making and equal participation. Utilize mediation to maintain neutral balance. Cultivate empathy and implement checks to ensure fairness.