Sinch Engage

WhatsApp, WhatsApp Business, or WhatsApp Business API — what's the best fit for your business? 📱 Whether you're a mid-sized company or a large enterprise, understanding the differences between the three WhatsApp versions is key. Our graphic breaks down the key differences, helping you get a first overview. 👉 Check it out below and for a detailed comparison dive into our blog post (link in the comments). #DigitalTransformation

Increasing customer service quality in banking is hard? Not with the right tools! Find out how Belgium's fifth-largest bank, Argenta, worked with Sinch #Chatlayer and Campfire AI to implement a conversational AI chatbot 🤖 that sent their customer satisfaction rate through the roof! ⏩ Swipe below to read how they did it, or 𝗴𝗲𝘁 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘁𝗼𝗿𝘆 𝗵𝗲𝗿𝗲: https://lnkd.in/gjSstPrU

Wondering whether to 𝗰𝗵𝗼𝗼𝘀𝗲 𝘁𝗵𝗲 𝗪𝗵𝗮𝘁𝘀𝗔𝗽𝗽 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗮𝗽𝗽 𝗼𝗿 𝘁𝗵𝗲 𝗪𝗵𝗮𝘁𝘀𝗔𝗽𝗽 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗔𝗣𝗜 for your business? 🤔 Our messaging expert, Isabella R., has you covered! In this video, she breaks down 𝟲 𝗸𝗲𝘆 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲𝘀, making it easy to decide which option suits your needs best. 🎯🎥 For more insights, check out our blog post: https://lnkd.in/d-mn-FUK #WhatsApp #BusinessSolutions #WhatsAppAPI

If you ever wondered if WhatsApp can work for B2B marketing... here's your answer: It sure does, and METRO Deutschland GmbH is an impressive example for it. With Sinch Engage's SaaS solution, they deliver weekly offers 𝗱𝗶𝗿𝗲𝗰𝘁𝗹𝘆 𝘁𝗼 𝘁𝗵𝗲𝗶𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀' 𝗹𝗼𝗰𝗸 𝘀𝗰𝗿𝗲𝗲𝗻𝘀 𝘃𝗶𝗮 𝗪𝗵𝗮𝘁𝘀𝗔𝗽𝗽. In just six months, they've achieved: 📈 5x their initial subscriber goal 🙌 An impressive 99.7% retention rate Curious how they did it? Swipe through the slides to find out ➡️ Discover the full story here: https://lnkd.in/g44rsjXJ #WhatsApp #B2Bmarketing #customerengagement

What do 𝗬𝗢𝗨 do when you want to chat with your friends about something personal or tell them some important news? You text them! Why shouldn't businesses do the same? 📲 On messaging apps like #WhatsApp or #imessage you reach customers on a channel they love and use all the time. That's exactly what the influencer platform stylink started doing — and their customers love it. As #messaging a brand feels like talking to a friend, it's a great channel for building close and long-lasting relationships. Have you ever tried it?

𝗨𝗻𝘀𝗲𝗿 𝗻𝗲𝘂𝗲𝘀𝘁𝗲𝘀 𝗢𝗻-𝗗𝗲𝗺𝗮𝗻𝗱 𝗪𝗲𝗯𝗶𝗻𝗮𝗿 𝗿𝘂𝗻𝗱 𝘂𝗺 𝗥𝗖𝗦 𝗶𝘀𝘁 𝗹𝗶𝘃𝗲 🎬 Alles, was man über RCS (Rich Communication Services) mit Insights von Google selbst und Telekom Deutschland GmbH! 📢 Thema: Messaging neu gedacht: Sicher und interaktiv mit RCS 𝗗𝗮𝘀 𝗲𝗿𝗳𝗮𝗵𝗿𝘁 𝗶𝗵𝗿 𝗮𝘂𝘀 𝗲𝗿𝘀𝘁𝗲𝗿 𝗛𝗮𝗻𝗱 𝘃𝗼𝗻 𝗚𝗼𝗼𝗴𝗹𝗲, 𝗧𝗲𝗹𝗲𝗸𝗼𝗺 𝘂𝗻𝗱 𝗦𝗶𝗻𝗰𝗵 1️⃣ Vorteile von RCS für Unternehmen inkl. KPIs 2️⃣ Reichweite und Standards in Deutschland 3️⃣ Erfolgsbeispiele von EasyPark u.v.m. 4️⃣ Leitfaden zum Start mit RCS 🔗 Zur Aufzeichnung: https://lnkd.in/g9dNW3GU Lasst euch von den Experten David Schöndorf (Google), Alexander Santl (Telekom Deutschland) und Robert Gerstmann (Sinch) inspirieren – mit spannenden Einblicken in das RCS-Potenzial und praktischen Tipps für den Start. #RCS #RBM #Messaging #Webinar

✨ #AI is everywhere these days. And that's a problem! Not because of AI, but because when you only set up artificial intelligence "just because", it's not meaningful. That's why at Sinch, we apply 𝗶𝗻𝘁𝗲𝗻𝘁𝗶𝗼𝗻𝗮𝗹 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲. 🤔 What does that mean? It means that we prioritize use cases that can really make an impact. It also means that we include safety and security by design. To find out more, follow the link in the comments! 👇 #SinchAI

🤔 Ｃａｎ Ｉ ａｄｖｅｒｔｉｓｅ ｏｎ ＷｈａｔｓＡｐｐ？That's a frequent question we get from businesses. The clear answer is: No! And that's actually a good thing. After all, the fact that WhatsApp is an ad-free platform leads to more authentic interactions and mind-blowing engagement rates (35% CTR... anyone?!). BUT... 💡 there is actually a way to use ads to drive more traffic to your WhatsApp channel: 𝗰𝗹𝗶𝗰𝗸-𝘁𝗼-𝗪𝗵𝗮𝘁𝘀𝗔𝗽𝗽 𝗮𝗱𝘀. You can run these on #Facebook and #Instagram to guide users directly to your WhatsApp chat, and even have a chatbot take over part of the initial conversation. Sounds good? Curious how to use the feature? Then check out our detailed guide to find out how WhatsApp's click-to-chat feature works! 👉 https://lnkd.in/gixZCS22 #clicktochat #clicktowhatsapp

Ever thought it would be really great if #WhatsApp had more 𝘢𝘶𝘵𝘰𝘮𝘢𝘵𝘦𝘥 and 𝘪𝘯𝘵𝘦𝘳𝘢𝘤𝘵𝘪𝘷𝘦 features — so you can easily guide customers through a process like booking an appointment or filling out a form? Meet: 𝗪𝗵𝗮𝘁𝘀𝗔𝗽𝗽 𝗙𝗹𝗼𝘄𝘀! 😎 It's a relatively new WhatsApp feature for businesses that opens up many possibilities for an even smoother user experience. Check it out! You can also read our full guide on WhatsApp Flows 👇 https://lnkd.in/eXY2t4Za #UX #automation #businessmessaging

Wondering 𝗜𝗙 you should use #AI in your customer communication? Honestly, at this point, this is the wrong question. Really, you should be thinking about 𝗛𝗢𝗪 to use AI. 🌠 From customizing marketing messages to getting creative input to scaling customer service: There are a lot of opportunities to grow your business with AI. But can you do it safely? With the right tools — absolutely! At Sinch, we've started looking into how to empower our customers with AI many years ago. And under our Director of Product AI, Joachim Jonkers, we've developed many safe and efficient AI tools. At 𝗦𝗶𝗻𝗰𝗵 𝗘𝗻𝗴𝗮𝗴𝗲, for instance, we have a secure #ChatGPT integration for messaging apps like #WhatsApp that helps you write marketing messages. And we also have a smart FAQ bot 🤖 that's using generative AI that you can build yourself, in just a few minutes! After all, AI should mean less work for you on all fronts! Are you already using AI in your customer communication, and how?