Sinch Engage

✨ #AI is everywhere these days. And that's a problem! Not because of AI, but because when you only set up artificial intelligence "just because", it's not meaningful. That's why at Sinch, we apply 𝗶𝗻𝘁𝗲𝗻𝘁𝗶𝗼𝗻𝗮𝗹 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲. 🤔 What does that mean? It means that we prioritize use cases that can really make an impact. It also means that we include safety and security by design. To find out more, follow the link in the comments! 👇 #SinchAI

🤔 Ｃａｎ Ｉ ａｄｖｅｒｔｉｓｅ ｏｎ ＷｈａｔｓＡｐｐ？That's a frequent question we get from businesses. The clear answer is: No! And that's actually a good thing. After all, the fact that WhatsApp is an ad-free platform leads to more authentic interactions and mind-blowing engagement rates (35% CTR... anyone?!). BUT... 💡 there is actually a way to use ads to drive more traffic to your WhatsApp channel: 𝗰𝗹𝗶𝗰𝗸-𝘁𝗼-𝗪𝗵𝗮𝘁𝘀𝗔𝗽𝗽 𝗮𝗱𝘀. You can run these on #Facebook and #Instagram to guide users directly to your WhatsApp chat, and even have a chatbot take over part of the initial conversation. Sounds good? Curious how to use the feature? Then check out our detailed guide to find out how WhatsApp's click-to-chat feature works! 👉 https://lnkd.in/gixZCS22 #clicktochat #clicktowhatsapp

Ever thought it would be really great if #WhatsApp had more 𝘢𝘶𝘵𝘰𝘮𝘢𝘵𝘦𝘥 and 𝘪𝘯𝘵𝘦𝘳𝘢𝘤𝘵𝘪𝘷𝘦 features — so you can easily guide customers through a process like booking an appointment or filling out a form? Meet: 𝗪𝗵𝗮𝘁𝘀𝗔𝗽𝗽 𝗙𝗹𝗼𝘄𝘀! 😎 It's a relatively new WhatsApp feature for businesses that opens up many possibilities for an even smoother user experience. Check it out! You can also read our full guide on WhatsApp Flows 👇 https://lnkd.in/eXY2t4Za #UX #automation #businessmessaging

Wondering 𝗜𝗙 you should use #AI in your customer communication? Honestly, at this point, this is the wrong question. Really, you should be thinking about 𝗛𝗢𝗪 to use AI. 🌠 From customizing marketing messages to getting creative input to scaling customer service: There are a lot of opportunities to grow your business with AI. But can you do it safely? With the right tools — absolutely! At Sinch, we've started looking into how to empower our customers with AI many years ago. And under our Director of Product AI, Joachim Jonkers, we've developed many safe and efficient AI tools. At 𝗦𝗶𝗻𝗰𝗵 𝗘𝗻𝗴𝗮𝗴𝗲, for instance, we have a secure #ChatGPT integration for messaging apps like #WhatsApp that helps you write marketing messages. And we also have a smart FAQ bot 🤖 that's using generative AI that you can build yourself, in just a few minutes! After all, AI should mean less work for you on all fronts! Are you already using AI in your customer communication, and how?

To all the #recruiters out there: Are applicants "ghosting" you when you call them on the phone? You're not the only one! ⛔Many people actually ignore calls from numbers they haven't saved in their contacts. 😰Talking to a recruiter on the phone can be somewhat scary for applicants, especially if they're being caught off-guard or if they're out and about. So, what can you do? Try #WhatsApp! Businesses on WhatsApp appear with their own company name and logo on users' phones (even if you're not in someone's contacts). Applicants will also feel less pressure to answer, as they can get back to you whenever is best for them. AND: Everyone loves WhatsApp. 💚 For Marlina Bucci, recruiting manager with the ALEX restaurant chain, adding WhatsApp to the hiring process made all the difference. It pushed the response rate to 𝟵𝟮%, and ghosting became a non-factor. #HR #recruiting

🤯 Talk about 𝗜𝗠𝗣𝗔𝗖𝗧𝗙𝗨𝗟! When looking back at last year's achievements, it's really impressive to see what milestones Sinch has reached in 𝙥𝙞𝙤𝙣𝙞𝙚𝙚𝙧𝙞𝙣𝙜 𝙝𝙤𝙬 𝙩𝙝𝙚 𝙬𝙤𝙧𝙡𝙙 𝙘𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙚𝙨. 🚀 We enabled more than 800,000,000,000 interactions through our Customer Communications Cloud. 📩 These included 250 billion messages, 450 billion emails, and 100 billion voice calls. 📲 This means that in 2023, we reached every mobile device on the planet We're very thankful and excited to be a part of this wonderful Sinch family. 🙏 And the journey has just started. We can't wait to bring even more meaningful conversations to businesses and customers in 2024. 👉 Check out our annual report for more details: https://lnkd.in/g7yHt8vJ #wearesinch #wintogether #success

Con el check verde de WhatsApp verificado ✅ , tu empresa ofrece más seguridad y credibilidad a tu público. Conoce los requisitos y sigue los pasos para verificar tu WhatsApp Business en nuestra guía ➡ ➡ ➡ https://lnkd.in/dHGQX4Nm #verificarWhatsApp #WhatsAppBusiness #WhatsAppAPI

Are you looking forward to #OMR Hamburg as much as we are? 🙋🏻 Well, then just come visit us at our cool Sinch booth to discover ways to enhance your messaging strategy. We're excited to announce that this year, we're partnering with SAP at their booth in the premium expo, stand #A4 D02. 👉 To schedule a meeting, follow this link: https://lnkd.in/gqic-9hx 🗓️ Date: May 7-8, 2024 📍 Location: Hamburg Exhibition Center, Hamburg - booth #A3 J05 Hope to see you there! #OMR24 #omrfestival

¿Cansado de pasar horas enviando el mismo mensaje a todos tus clientes por WhatsApp? 😩 ¡Ahorra tiempo con las plantillas de WhatsApp! 📲 💡 Descubre cómo esta función exclusiva de la API de WhatsApp optimiza el envío de mensajes a través del canal  ➡ https://lnkd.in/dNf_Gy7P #plantillaswhatsapp #whatsapptemplates #whatsappapi #whatsappbusiness

💡 Ever thought about using #WhatsApp for #recruiting? You should! Why? In many countries, WhatsApp has become the most popular social media app. So, whoever your target group is, you'll meet them on WhatsApp. And what's even more convincing: WhatsApp users are extremely engaged. 💯 This means that they won't ghost you when you try to call them to schedule an interview. It also means that your chances of filling positions are much higher. 🚀 Take for instance, Dar NV. The Dutch waste processor company was struggling to find new recruits. Until they set up a WhatsApp contact and chatbot with the help of business developer Dennis Weber and Sinch Engage. With this, they are now receiving 𝘀𝗲𝘃𝗲𝗻 𝘁𝗶𝗺𝗲𝘀 𝗺𝗼𝗿𝗲 applications (!) and have 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝟳𝟬% in the first step of the application. 💪 💪 💪