Lufthansa Group Digital Hangar

Less than a week to go until we take the stage at this year’s World Aviation Festival in Amsterdam from 8 to 10 October! ✈ Among many of our Lufthansa Group colleagues, the Digital Hangar executive management team will be sharing insights on digital transformation and innovation. Don’t miss out - here are the dates and times you should add to your calendar: 🗓️Oliver Schmitt ➡ 9 OCT | 12:25 – Keynote “Transformation from legacy IT to customer-centric tech enablement” ➡ 9 OCT | 14:40 - Fireside Chat: “How Lufthansa is using AI, self-services and the app as a travel companion to improve the customer journey.” ➡ 10 OCT | 13:00 - Panel: “In an era of mushrooming GenAI, evolving VR, increased customer expectations and self-service demand, how are airlines adapting their digital products to keep up?” 🗓️sebastian riedle ➡ 10 OCT | 15:00 - Battle of the Airline Apps Make sure to drop by to hear how we’re pushing the boundaries of digital innovation in aviation! See you there! 👋 #LHGAppInsights #LufthansaApp #LufthansaGroupDigitalHangar #aviationfest

#HangarHeroes Highlight: Empowering Digital eXperiences together!   We're excited to share insights from our Community of Practice Digital eXperience Day in Zurich! 💡  UX/UI Designers, Conversational Designers, Service Designers, User Researchers, and Writers came together to learn, share, and create exceptional digital experiences for our customers.   Key takeaways:  ✅ Community updates: Introducing a new and more mature structure and way of working for the CoP ✅ Collaborative learning: Leveraging shared knowledge, customer insights and best practices  ✅ Skill development: Gaining new skills & knowledge through dedicated training sessions  ✅ Community growth: Strengthening our internal connections and fostering a culture of collaboration   As part of our commitment to delivering seamless and empathetic digital experiences, we believe that sharing knowledge & insights to learn from each other is crucial to drive innovation on a regular basis.   Stay tuned for more updates from our growing community! 🚀   #DigitalExperience #UXDesign #Collaboration #LufthansaGroupDigitalHangar

A week of #Agility and #Innovation at the Lufthansa Group and Digital Hangar 🚀 Last week was an important one for the Digital Hangar and the Lufthansa Group Agile community, centered around agility, customer centricity, and innovation. Two key events - the Agile Camp and the Digital Hangar Customer Centricity Day were held, both focusing on these themes with a strong emphasis on our customers. ➡ The Lufthansa Group Agile Community came together for the 5th Agile Camp in the #FlyingLabFactory with 160 agile enthusiasts from across the group! We spent an amazing day filled with inspiring keynotes, sessions and panel discussions from the Agile Community members as well as Oliver Schmitt, Samanta Boero, Thomas Rückert, Jürgen Siebenrock and Jörn Messner. ➡ Only one day later, the CoP Innovation of the Digital Hangar with the support of CoP DX members hosted the Digital Hangar Customer Centricity Day at the same location, including amazing keynotes and an insightful panel discussion with John Bessant, Christian Buchholz, Samanta Boero & Karsten Nebe. By bringing together practice and research, it was a great opportunity to gain new insights, learn new skills, and exchange ideas on how to focus even more on our customers. #AgileCamp2024 #AgileTransformation #LufthansaGroupDigitalHangar #LufthansaGroup #Innovation #Collaboration #CustomerCentricity

✈️ Your voice, our mission: How #AI is elevating your travel experience. Imagine flying with an airline that truly listens to all your feedback - whether it’s about seat comfort or meal suggestions. It’s like having a personal travel assistant who ensures your next trip is even better, thanks to AI that learns from your input and acts on it almost in real time. 💬 At the Digital Hangar we are gathering feedback from various channels like surveys, emails, social media - but this process was always very time-consuming. 👉🏻That’s why we developed a custom AI tool that collects and analyzes feedback from across the entire customer journey, giving us real-time insights to help us make faster, smarter decisions. Here’s how we did it: 🚀 Unified feedback collection: Emails, surveys, online reviews—everything is centralized. 🤖 AI-powered analysis: Our AI sorts through feedback, identifying common themes, emotions, and improvement ideas. 🔍 Instant insights: Real-time processing allows for immediate action. 🤝 Cross-team collaboration: Feedback is instantly shared across teams, ensuring quick, coordinated responses. What this means for you: ✅ Faster improvements: We can now respond to your feedback almost instantly. ✅ Smarter decisions: Data-driven insights help us focus on what matters most to you. ✅ Happier passengers: More personalized experiences have led to increased passenger satisfaction. With the power of AI, our teams can now prioritize the changes that matter most, and you’ll experience quicker responses and a more tailored travel experience. At the Lufthansa Group, your feedback is at the heart of everything we do. With the power of AI, we’re not just adding new features -we’re improving your entire journey, one step at a time. 🌍✈️ #DigitalInnovation #LufthansaGroupDigitalHangar #LufthansaGroup #WeAreTheDigitalPulseOfAviation #AI #CustomerFeedbackLoop #CustomerCentric #SeamlessTravel

We’re excited to introduce our new series, #InsideVoices of the Lufthansa Group Digital Hangar, where Eva Binder and Jackline Assenga will ask our colleagues about current developments, their work in the company, and new technologies. This month we asked our colleagues Sasha, Marek, Michał and Selma about their favorite features in the Lufthansa App. Here are some of their top picks: 💺 Easy access to information for all travel classes 🏠 New Homescreen ⏳ Time to Think 📲 Live Activities 💳 Miles & More Service Card What’s your favorite feature? 💬 We're proud to make the app better every day - easier to navigate and more intuitive. These new features are here to inspire and make your travel journey more seamless. Additionally, as the holiday season comes to an end, we were curious: Did our employees miss work while on vacation? If so, what did they miss the most? The answer says a lot about our company culture.💻 #LufthansaGroupDigitalHangar #WeAreLufthansaGroup #OurPeopleAreOurBrand #LufthansaApp #Innovation #CustomerExperience #TravelTechnology #Teamwork

Happy World Tourism Day 2024! ✈️🌍    This year’s theme is #Tourism and #Peace – a celebration of how travel unites people and cultures across the globe.  At the Digital Hangar, we are committed to enhance your travel experience through digital innovations, creating a seamlessly connected journey for you!    Tourism doesn’t just connect destinations – it brings people together. In an increasingly digital world, technologies like artificial intelligence, automation, and personalization are shaping the future of tourism. We work every day to enhance your travel experience through next-level digital solutions. 📲   Whether you're searching for your next adventure or traveling for business – we’re committed to making journeys more seamless.    Explore the beautiful places our employees have visited, hear about their experiences, and get inspired to plan your own trip to one of these amazing travel destinations!    Share your favorite travel destinations from this year in the comments below! 👇    #WorldTourismDay #WTD24 #LufthansaGroupDigitalHangar #Travel #Toursim #Explore 

#BehindTheScenes: How PI Planning drives innovation #LHGAppInsights 🙌 Over the past few weeks, we’ve shared some of the latest digital features we’ve rolled out via the Lufthansa Group App. Today, let’s give you a glimpse behind the scenes into how we continuously track and address customer needs, shaping the future of our App. At the core of this process are PI Plannings - a key part of our DNA at the Digital Hangar. Every 12 weeks, more than 30 product teams come together to collaborate, review, and plan out the upcoming developments and improvements. It’s how we stay in sync with our customers’ expectations and ensure we’re always delivering value added innovations. We’re thrilled to share more about this at the World Aviation Festival from 8 to 10 October in Amsterdam! Meet Oliver Schmitt and sebastian riedle on stage or join us for bilateral talks to learn firsthand how we’re shaping the future of aviation. See you there! 👋 #LHGAppInsights #LufthansaApp #PIPlanning #AgileDevelopment #LufthansaGroupDigitalHangar #aviationfest

Meet the #HangarHeroes elevating customer service with data-driven insights! 📈 Digital customer services and analytics go hand in hand for a seamless and trusted customer experience.   Today, we would like to emphasize the importance of analytics and a data-driven approach in the field of customer service at the Digital Hangar. They are pivotal not only when exploring customers' needs, but also when taking decisions.   Features like: ➡ ticket rebooking or refund in self-service on web, app or Chat Assistant, ➡ receiving the correct information on all channels, ➡ choosing the most suitable contact option on web and app with the help of our newly launched digital Help Center are just some examples from the vast spectrum of digital services we offer.   We are incredibly proud to have talented analytics experts in the field of customer service who help us to elevate and improve the Lufthansa Group's digital self-services in a collaborative, innovative, and agile way. 👏   Agnes Heringer, Sonja Laudan, Azhar Ansari Mohammad, Ganeshbalan Pandy, Amardeep Angalla, Nida Karaçoban, Jari Hoogstins, Jesús Cabezas Fernández, Jesús Cabezas Fernández, Balázs Szokolai, Islam Muhammad, Rishab Khosla. 🌟   #LufthansaGroupDigitalHangar #WeAreTheDigitalPulseOfAviation #LufthansaGroup

Exciting times at the third Lufthansa Group Aviation Day!✈️ We had the privilege of participating at this inspiring event, held at a truly unique location that brought the world of aviation to life among simulators and advanced training equipment used by our crews every day. Alongside 10 other Lufthansa Group business units, we showcased not only our innovative work at the Digital Hangar, but also the exciting career opportunities. Highlights included: 🔹 Guided tours through the simulator halls 🔹 Virtual reality training sessions 🔹 Inspiring talks that embodied the true aviation spirit It was a day full of talks with talented and passionate individuals, presenting our vision, and highlighting the innovative products we’re developing for the digital future of aviation. We're already looking forward to the next Aviation Day and another chance to connect with all of you! 👋 #aviation #LufthansaGroupDigitalHangar #WeAreTheDigitalPulseOfAviation #careerday

#ValueOfTheMonth: Open-Mindedness 🙌 Another month, another value to spotlight! For September, we’re focusing on Open-Mindedness. At the Digital Hangar, we define open-mindedness as being receptive to new ideas and valuing the contributions of every team member. It enables us to embrace new perspectives, adapt to change, and expand our horizons. This value is at the heart of who we are, helping us to embody and celebrate the Vielfalt that is key to the Lufthansa Group. But what does it truly mean to be open-minded in practice? To find out, we asked our colleagues: "How do you live open-mindedness?" 🎥 Watch the video to hear their insights and best practices. By learning from each other, we can continue to challenge ourselves, stay curious, and remain open to all possibilities. #LufthansaGroupDigitalHangar #OpenMindedness #ValuesInAction #WeAreTheDigitalPulseOfAviation