Journal of Service Management Research

Are you interested in becoming an author for SMR? We are seeking submissions from all disciplines and perspectives that adress topics in the key areas of service research, including contributions from diciplines such as engineering, psychology, and economics, as long as they adress economic topics related to service research. The articles aim to provide informative content across diciplines and focus on how the findings can be practically applied in real-life settings. If you would like to submit your paper, please visit the SMR website at https://lnkd.in/eGT9xA2s and submit your manuscript using the online submission system. To find out more about our general call for papers please visit https://lnkd.in/eavnJf55 We are excited to receive your submissions and look forward to review your work!

The European Conference on Information Systems (ECIS) 2024 in Cyprus has already started. In the many tracks centered around the theme "People First: Constructing Digital Futures Together," service-related topics are also well-represented. For those interested in service topics, we particularly recommend the track "Digital Service Systems." Our Editor-in-Chief Martin Matzner and Editorial Office staff member Pepe Bellin will also be present. They will be available for discussions and questions about SMR until June 19. We look forward to seeing you!

🇪🇺 In 2020, the European Commission announced the development of European Data Spaces across ten domains. These Data Spaces provide the technological foundation for open #data #ecosystems and new business opportunities, including data-driven services. For #interdisciplinary #service researchers, these emerging Data Spaces represent novel and complex phenomena, encompassing technological, regulatory, and managerial elements. To help you navigate the numerous research opportunities, #SMR authors Arthur Kari, Tim Schurig, and Martin Gersch have recently published their article, "The Emergence of a New European Data Economy: A Systematic Research Agenda for Health Data Spaces." By focusing on health data spaces, the authors propose a systematic research agenda at the intersection of information systems and service research. Their multi-lens research agenda offers new approaches to studying European Data Spaces at different levels of analysis (Open Access). #dataspaces #eu #europe Editorial Board: Christiane Hipp, Martin Matzner, Marion Büttgen, Andreas Eggert, Heiner Evanschitzky, Jens Hogreve, Helmut Krcmar, Joachim Hueffmeier Nomos Verlagsgesellschaft

Dear #SMR reader, Are you researching the intersection of service systems, #digitalisation and #engineering? Then take a look at our latest article: Marx et al. will give you insight into how standardisation initiatives influence the engineering of #smart #service #systems. The authors ask two questions: 1. How does compliance with standards affect the engineering of service systems? and 2. How does participation in standardisation initiatives affect service systems engineering? By examining the "omlox" initiative, the authors show that standardisation can lead to more efficient implementation and management of a service system. The case study also highlights the role of standardisation in extending resources and capabilities within smart service systems. Access the article here: https://lnkd.in/eCiJkbtm Authors: Dr. Emanuel Marx, Roman Daudrich, Tobias Pauli, Martin Matzner and Daniel Beverungen Editorial Board: Christiane Hipp, Martin Matzner, Marion Büttgen, Andreas Eggert, Heiner Evanschitzky, Jens Hogreve, Helmut Krcmar, Joachim Hueffmeier Nomos Verlagsgesellschaft

Can #services be used to achieve sustainable and sufficient outcomes? Although those concepts might not seem closely related at first sight, #SMR author Felix Zechiel suggests otherwise. In his latest publication, the author proposes an extension of the “services for sufficiency" framework. Service offerings can contribute to #sustainability through decreasing overconsumption of resource-intensive material goods. To understand how exactly this works, two sets of categories are integrated into the framework: 1) Different #sufficiency categories and 2) key categories for service offerings for sufficiency. By exploring how businesses can utilize services for sufficiency, Mr. Zechiel provides a starting point for business model development and adds to the discussion on sustainability within service research. Read the article here: https://lnkd.in/eCiJkbtm   Editorial Board: Christiane Hipp, Martin Matzner, Marion Büttgen, Andreas Eggert, Heiner Evanschitzky, Jens Hogreve, Helmut Krcmar, Joachim Hueffmeier Nomos Verlagsgesellschaft

📚 Das neue VHB-Rating 2024 bietet disziplinspezifische Teilratings für alle 18 Wissenschaftlichen Kommissionen im Fach BWL! 🌟 Mit diesem fokussierten Ansatz finden und bewerten Nutzer:innen aus dem Bereich der Betriebswirtschaftslehre die für ihre Disziplin relevanten, einschlägigen Publikationsmedien im Handumdrehen. Es gibt keine allgemeine Liste – jede Kommission erhält ihre spezifische Übersicht, die auf einer umfangreichen Befragung der stimmberechtigten Mitglieder basiert. Das VHB-Rating 2024 für Publikationsmedien ist ein Rating betriebswirtschaftlich relevanter Zeitschriften, Konferenzproceedings und Gesetzeskommentare, das auf den Bewertungen der stimmberechtigten Mitglieder des VHB innerhalb ihrer Wissenschaftlichen Kommissionen (WK) basiert. Jede WK trägt die inhaltliche Verantwortung für ihre Teilratings. Die Publikationsmedienkataloge der Teilratings wurden im Herbst 2023 von den WKs erstellt, in basisdemokratischen, Gremien- oder Top-Down-Verfahren ergänzt und in mehrstufigen Qualitätssicherungsverfahren überprüft. Grundsätzlich hat jede WK für sich entschieden, ob sie an der Befragung teilnimmt, welche Kategorien von Publikationsmedien (z. B. Zeitschriften, Kommentare) sie nach welchen Kriterien (wissenschaftliche Qualität, Transferbeitrag, Fachbezug oder Praxisrelevanz) bewertet und ob sie sich an einem gemeinsamen Rating mit anderen WKs beteiligt. Wir freuen uns über das gemeinsam erzielte Ergebnis! https://lnkd.in/eKq_ZD8x #VHBRating2024 #BWL #Publikationsmedien #Wissenschaft #Qualitätssicherung

Dear SMR Community, We are pleased to announce the publication of our latest issue. The three articles in this edition cover different areas of interdisciplinary service research: European Data Spaces, Sustainability and Smart Service Systems. 🇪🇺 If you are interested in European Data Spaces, the article by Kari et al. is a must read. The authors propose a systematic research agenda for health data spaces at the intersection of information systems and service research. You'll find a multi-lens research agenda that offers new approaches to studying European data spaces at different levels of analysis (Open Access). 🌱 On the other hand, Felix Zechiel puts forward the idea of combining services and sufficiency. For SMR readers with a focus on sustainability, this article offers a crucial - yet underexplored - perspective on how to address environmental and social challenges with services. ⚙️ The third article in this issue is a case study of the "omlox" standardisation initiative. By examining this real-world case of applied service systems engineering, Marx et al. provide you with a deep dive into how standardisation works as a catalyst for extending resources and capabilities in smart service systems. We would like to thank all the contributing authors: Arthur Kari, Tim Schurig, Martin Gersch, Felix Zechiel, Dr. Emanuel Marx, Roman Daudrich, Tobias Pauli and Daniel Beverungen. Access the issue at: https://lnkd.in/eCiJkbtm Editorial Board: Christiane Hipp, Martin Matzner, Marion Büttgen, Andreas Eggert, Heiner Evanschitzky, Jens Hogreve, Helmut Krcmar, Joachim Hueffmeier Nomos Verlagsgesellschaft

🚨 My paper on service-enabled sufficiency is published in the Journal of Service Management Research! These have been really exciting weeks with two journal publications. This single-authored paper delves into the sustainability principle sufficiency, as an addition to efficiency and consistency efforts. The conceptual paper: ▶ ... offers a pragmatic business actors' perspective on sufficiency. ▶ ... develops a services for sufficiency framework to show how service offerings can enable sufficiency. ▶ ... identifies and discusses main clusters of service offerings that enable sufficiency (e.g., repair, rental, and retail services). Find the paper here: https://lnkd.in/d3hp2bzk. A preprint is also accessible via ResearchGate (see link in comments)! #ServiceResearch #Sustainability #Sufficiency

In der vergangenen Woche ist das neue VHB-Publikationsmedienrating erschienen. Ab sofort ist unser Journal of Service Management Research in mehreren Teilratings als „C-Journal“ gelistet und in den Bereichen Dienstleistungsmanagement (DLM), Marketing (MARK) sowie Wirtschaftsinformatik (WI) aufgeführt. Im Namen der Herausgeberinnen und Herausgeber bedanke ich mich herzlich für die Unterstützung durch die SMR-Community im Abstimmungsprozess! VHB Verband der Hochschullehrerinnen und Hochschullehrer für Betriebswirtschaft Die Wirtschaftsinformatik (Wir sind ein immer noch „recht junges“ Journal; als 2015 das „Vorläufer-Ranking“ Jourqual 3 erstellt wurde, gab es die SMR noch nicht.)

Congratulations, Annamina Rieder, for this well-deserved award! It is the effort of individuals working behind the scenes that makes high-quality research possible. While the work of reviewers often goes unnoticed, journals like the SMR owe their existence to them. Through this award, we want to express our gratitude to everyone who contributes to the improvement of science by writing reviews. Christiane Hipp Martin Matzner Nomos Verlagsgesellschaft