We have invited our partners Parloa and MUUUH! Next to our HSE studio for a very special show. In the setting of one of our studios and set up like one of our live shows, Uwe Richter, MBA, Director Customer Service at HSE, Joachim Schreiner from Parloa and Ben Ellermann from MUUUH! Next present our Phonebot ‘EASy AI’. We have been using the Phonebot in Customer Service since 2022 and with great success. 👇 But see for yourself, the video contains all the important facts about the project and the outstanding results. 👇 #HSE #hereshoppingentertains #ai #innovation #customerservice #easyai
Shopping from home? That’s EASy! Serving over 46M households in the DACH region, HSE Home Shopping Europe GmbH is a leading live commerce provider in Europe. For the past two years (and counting!), Parloa and MUUUH! have supported HSE’s customers with an AI phone experience that seamlessly accepts orders, processes purchases, and organizes CRM data – with a 10% cross-selling rate! All you have to do is pick up the phone. Want to see it in action? Uwe Richter, MBA, Director of Customer Service at HSE, chatted with the “EASy” AI phone system in-studio alongside Ben Ellermann, Managing Director at MUUUH!, and our very own Joachim Schreiner. The result speaks for itself – literally! #parloa #bettertogether #partnershipinaction #excellenceinCX