HSE Home Shopping Europe GmbH

🌐 AI revolution in customer service The use of AI is changing entire industries - and customer service is no exception. A recent article in DER SPIEGEL sheds light on how companies are using conversational AI to process customer enquiries faster, more efficiently and in a more personalised way. AI-supported solutions help to answer standard enquiries automatically, while human employees can focus on more complex issues. This technology offers enormous potential for increasing efficiency and improving the customer experience. Our ‘EASy AI’ phonebot is presented as a prime example of how AI can provide efficient support in customer service when call volumes are high: Up to 600 calls in parallel are handled entirely by our AI - thus reducing waiting times and relieving our teams in the call centres. On top of this, the phonebot takes on cross-sell activities by making personalised product recommendations to customers, thereby increasing sales. Together with Parloa and MUUUH! Next GmbH, we introduced the technology in our customer service as early as 2022. Our vision was a modern conversational AI that not only improves the customer experience, but also helps us achieve our economic goals. Our vision was a modern conversational AI that not only improves the customer experience, but also helps us achieve our commercial goals.  💡 At HSE, we are convinced that the use of AI will permanently change the future of customer service. Projects such as ‘EASy AI’ show that innovation and technology can go hand in hand with excellent customer service. Read more in the SPIEGEL article 👇

How can we stay young and healthy for longer? We are living longer than ever, but at the same time we are potentially ill for longer. As a result, more and more people are interested in methods that not only slow down the aging process but also enhance physical and mental well-being in old age. We will delve into the topic of longevity in detail with longevity expert Nina Ruge on October 20th and November 17th in the health talk "StaYoung with Nina Ruge".   ‘Eat yourself young’ – Nina Ruge consistently demonstrates that these three words are not just a catchy phrase, but a revolutionary scientific insight. She has been working intensively on the topic of healthy longevity for many years. With her Instagram channel ‘nina.ruge.official’ and podcast staYoung on Spotify and YouTube, she reaches hundreds of thousands of people each month, guiding them toward a long and, most importantly, healthy life. ‘Nina's passion for her heartfelt project longevity is contagious,’ says Sandra Rehm, CEO of HSE. ‘Our viewers can look forward to two informative and inspiring live programmes in which the health expert will provide exciting insights into the latest scientific findings on the subject of longevity.’ 📅 Tune in on October 20th and November 17th, both at 4 pm, live on HSE.

🍎💪🏻How can we easily integrate exercise, a healthy diet and relaxation into our everyday lives? At a “Healthy Happy Hour” last Tuesday in Hamburg, Barbara Klein explained how she became one of the most in-demand fitness and health experts, sharing numerous valuable tips. The attending print and TV journalists first listened eagerly and then joined Barbara in a workout. With her high-quality nutritional supplements and innovative sports and wellness equipment, above all the popular FLEXI-BAR® developed by her, Barbara Klein pursues a holistic approach to health – long before “holistic health” became an international trend. The new activewear line “styletics by Barbara” complements her range and is also available at HSE. The “Healthy Happy Hour” at the Fairmont Hotel Vier Jahreszeiten Hamburg offered something for everyone: positive energy, stimulating conversations and a couple of ‘aha’ moments. A big thank you to the Hotel Vier Jahreszeiten and its attentive staff, who helped to make this invitation something special.

It is with great pleasure that we welcome our new team members, who have been enriching our company since October! 🎉 Onboarding Day, our new colleagues will have the chance to get to know all the departments of our company. This will not only give them valuable insights into our different areas of work, but also make important contacts right from the start. A special highlight of the day is the exciting tour of our studio, which offers an exclusive look behind the scenes. Welcome! We look forward to the upcoming time together, which will certainly be full of valuable experiences and successful collaboration! ✨ #wearehiring #hse #onboarding #welcome

Check out our Top Jobs of the month! #wearehiring #joinus Solution Architect (m/w/d) https://lnkd.in/duGdU84n Manager Customer & Sales Controlling (m/w/d) https://lnkd.in/djb4gVhE Manager Sales Campaign (m/w/d) https://lnkd.in/dhVsifCp #hse #hereshoppingentertains #career #jobsinmunich #jointtheteam Mona Schaefer Svenja K.

✨ 𝐀 𝐬𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐜𝐮𝐥𝐭𝐮𝐫𝐞 𝐢𝐬 𝐞𝐬𝐬𝐞𝐧𝐭𝐢𝐚𝐥 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐬𝐮𝐜𝐜𝐞𝐬𝐬 𝐨𝐟 𝐚 𝐜𝐨𝐦𝐩𝐚𝐧𝐲. ✨ It promotes cooperation, increases employee satisfaction, contributes significantly to continuous improvement and innovation and is therefore important for economic success. Feedback helps us to recognise and promote strengths, uncover and overcome problems and grow together. In September, we held the training format ‘Brave Dialogue - Potential-developing communication is a mindset’ for the second time. In this training session, we defined together what it means to create a culture at HSE in which continuous feedback becomes the norm. 🎯 𝐎𝐮𝐫 𝐠𝐨𝐚𝐥: feedback should be seen as an opportunity to learn and grow, which is essential for individual and professional development. This benefits not only the individual colleagues and teams, but also the entire organisation. The basis of all this is the growth mindset. People with this mindset see challenges as opportunities for growth and view mistakes as valuable learning opportunities. This attitude promotes continuous development. ❗It is 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 to us that we create a culture in which every employee and every team can continue to develop through courageous communication and continuous feedback. 𝐖𝐡𝐚𝐭 𝐦𝐞𝐚𝐬𝐮𝐫𝐞𝐬 𝐝𝐨 𝐲𝐨𝐮 𝐮𝐬𝐞 𝐢𝐧 𝐲𝐨𝐮𝐫 𝐜𝐨𝐦𝐩𝐚𝐧𝐲 𝐭𝐨 𝐡𝐚𝐯𝐞 𝐚 𝐩𝐨𝐬𝐢𝐭𝐢𝐯𝐞 𝐢𝐦𝐩𝐚𝐜𝐭 𝐨𝐧 𝐭𝐡𝐞 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐜𝐮𝐥𝐭𝐮𝐫𝐞? #FeedbackMindset #ContinuousFeedback #BraveConversations #Collaboration #MindsetMatters #CorporateCulture #HSEcommunity #learninganddevelopment #employeedevelopment

FACES OF HSE - Today with Judith Kemper When did you join HSE and what is your job? I joined HSE in September 2021 as Head of Fulfillment, responsible for the logistics center in Greven. Since my promotion in April 2023, as Director SCM & Fulfillment, I have also been responsible for Procurement Logistics and, since summer 2023, also for the Quality Control department in Greven. In a nutshell: My team is responsible for the entire flow of goods at HSE, from procurement to delivery to the end customer. Name 3 qualities/key words that you think people should have for your job/department? Logistics at HSE moves several million items of goods a year. Here it is particularly important that quality, lead time and costs are adhered to. In this respect, a candidate for SCM & Fulfillment should have at least 3 areas of interest: 1) Enjoy process analysis - Optimizing a small wheel in logistics usually means big savings for the company as a whole. 2) Affinity for figures / cost analyses - We live from data in logistics, interpreting it correctly, drawing the necessary conclusions and making decisions based on this is the core activity of my colleagues in the team. 3) Personal Touch - There are no hierarchies in the SCM & Fulfillment team. We help each other in day-to-day business and everyone contributes their own personal ideas. We benefit from the diversity in the team and the different perspectives on a topic. It's all about being open and having fun contributing to the team. What makes HSE an attractive employer for you? My team finds the flexibility of the working day particularly appealing. This is not usual in the market, especially in logistics. Of course, we also have peak phases during which we have an “all-hands-on-deck” mentality as a team. But especially during off-season periods, we offer our colleagues the best possible flexibility in the form of flexitime arrangements and home office days, as well as regular overtime reduction in the form of flexitime days (also used by the team for extended weekends 😉). HSE offers the most entertaining form of shopping - how do you and your department contribute directly or indirectly to this shopping experience? The SCM & Fulfillment team is responsible for the customer experience when receiving parcels. Timely delivery and the high-quality appearance of the parcel when it is opened are essential for us, so that our customers are happy to order from HSE again and again. #team #job #wearehiring

We are looking forward to welcoming our new team members, who have joined us since September! 🎉 To help them get started, we organise a special day every month where our departments have the opportunity to introduce themselves to their new colleagues, giving them a first impression of our work areas and making valuable contacts. As a highlight, we offer an exclusive tour of the studio, which offers exciting behind-the-scenes insights. Welcome to the team! We are looking forward to a time together full of great experiences and successful collaboration! ✨ #wearehiring #hse #onboarding #welcome

Take it, EASy! Yesterday our Director Customer Service Uwe Richter, MBA joined the Parloa WAVE conference in Berlin. Together with Katharina Paul from MUUUH! Group, Uwe once again talked about EASy, our fully AI-driven and award-winning phonebot. Thank you for having us and congratulations on the successful #Wave2024 Conference to the fantastic team of our partner Parloa. 🙌

🏅 HSE named one of Germany’s best online shops in 2024   We are very happy to have been recognised as one of ‘Germany's best online shops’ for the 10th time in a row. The large representative consumer survey conducted by the DISQ Deutsches Institut für Service-Qualität GmbH & Co. KG and ntvNachrichten took a close look at customer satisfaction with online shops and analysed over 77,000 customer opinions: HSE is once again among the top three in the generalist category (without a branch network) alongside Amazon and Otto.de.   An online panel was used to survey customer satisfaction in the areas of value for money, product range, customer service, website/app, order and payment terms as well as shipping and returns. Important details, such as product quality and variety, advisory expertise on the phone, by email and chat, payment options and delivery options, shipping costs and speed, and returns processing were taken into account. Customers' willingness to recommend the company to others was also factored into the overall result. A total of 944 companies were assessed.   “We would like to thank our customers for their trust in our online shop and are delighted that so many associate HSE with a positive shopping experience,” says Sandra, CEO of HSE. “We owe the exceptional overall satisfaction of our customers not least to the excellent customer orientation of our colleagues in e-commerce and customer service.”   #hse #hereshoppingentertains #ecommerce #besteonlineshops #DISQ #ntv