Custify

How many times have you felt like your meetings are just ticking boxes rather than driving real value? If you’ve ever walked out of a QBR or EBR wondering if it was worth the time, you’re not alone. In fact, a lot of us have been there. But what if those meetings could strengthen partnerships and boost customer retention? Join us on Wednesday, September 25th, at 5:00 PM CET / 11:00 AM EST for a deep dive into Running Effective Customer Meetings with: 🔸 Amy Newbury, Head of Customer Success at Kleene.ai 🔸 Cristina Moise (Rotari), Customer Success Lead at SmartDreamers They’ll share actionable strategies to turn your customer meetings—from Kick-Off Calls to QBRs—into meaningful conversations that drive success.

Customer success is everyone's job. It's more than just a department. It's about creating a customer-centric culture. Ellie Yates shared some great tips on how to promote your CS team internally. 1. Shadowing Sessions ↳ New hires shadow the CS team during onboarding. 2. Customer Success Days ↳ Invite teams to spend a day with the customer-facing team. 3. Biweekly Celebrations ↳ Celebrate CS achievements across the organization. Loads more tips in here 👇 Thanks Ellie!

🎙️ New Episode Alert: Mastering CS - Candid Leader Insights 🎙️ We’re excited to bring you another episode of Mastering CS where Sara Arecco, Head of Customer Success at Antavo, joins Irina C., Head of Marketing at Custify, to share her expert insights on building high-impact CS teams and driving results! 🚀 In this episode, Sara reveals her strategies for turning Customer Success into a revenue driver, building cross-department collaboration, and leveraging technology to scale efficiently. 𝗞𝗲𝘆 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀: 💡 CS as a Revenue Center: Sara highlights the importance of CS teams owning renewals and upsells, demonstrating their value to the bottom line. 🔄 Team Alignment: Regular communication through kickoff meetings and quarterly planning ensures focus on impactful KPIs. 🤝 Cross-Department Collaboration: Strong communication with product, engineering, and sales teams is essential for smooth operations. 🧠 AI and Tech in CS: Sara’s team uses basic tools like HubSpot and spreadsheets but is exploring AI for task automation to improve efficiency. Get ready for an insightful conversation packed with practical tips for CS leaders! 🎧

Want ACTIONABLE advice from great CS pros? Lucky for you, Customer Success Snack is coming to Bucharest! This is the first post-sales community for CS professionals in Europe. You get to: → meet likeminded professionals, → facing the same challenges as you, → in similar roles. Join us to share ideas, network, and get feedback during curated group discussions based on your role and specialization. Discussion topics include: Post Sales: - Efficiency & Prompt engineering (AI) - CS enablement - GTM alignment work with Sales & Marketing - Value-based communication & Stakeholder management Onboarding Specialists: - Client Change management & tooling - Digital Customer Success - Communities, Playbooks, & Automation Enterprise Customer Success: - Customer Marketing (Cases/Multi-threading) Managers, Directors & VPs: - For leadership only: Team structure & Compensation Details: 🗓️ Friday, October 4 at 8:20am 📍 The Mirro.io office, 165 Splaiul Unirii, TNO2 Building, 6th floor, 3rd district, 030133 Bucharest. 🍳 Breakfast is on us. Reserve your spot 👉 https://lnkd.in/d85HtKDa cc: Mick Weijers

Not to brag, but this is kind of a big deal 😊 We just got recognised as the best customer success software by Tekpon! Now, we might be biased… But Custify is pretty darn good. Thankfully, it’s not just us who thinks that. In their report, Tekpon praised us for our: - Powerful and user-friendly features - Automation workflows based on customer behaviour - Helping businesses make informed decisions to improve their CS strategies We don’t normally shout about ourselves out but this was worth a share ☺️ Thank you, Tekpon 🙌

Don’t miss this tomorrow 👇 We partnered on ChartMogul’s latest SaaS growth trends report and we’re sharing the key insights LIVE 🎙️. The report shares some MAJOR SHIFTS across the industry. Join our Founder & CEO Philipp Wolf, alongside: Ken Simpson, CEO of MailChannels Milly Barker, Founder of ZipTender and AgLand as they share advice on how companies are retaining customers to drive success. 🗓️ TOMORROW (Wednesday) September 25th ⏰ 4pm London, 5pm Berlin, 11am Toronto, 8am San Fran Lots of advice for Founders, CEOs and GTM leaders. Register 👉 https://lnkd.in/d2WtzGJH

⏳ So, how will your next QBR or EBR be? Boring... or make a difference? Your call. In just 48 hours, you could gain the insights you need to transform your customer meetings from mundane to meaningful. Join us on Wednesday, September 25th, at 5:00 PM CET / 11:00 AM EST for a session with: 🔸 Amy Newbury, Head of Customer Success at Kleene.ai 🔸 Cristina Moise (Rotari), Customer Success Lead at SmartDreamers What’s in it for you? ✅ Proven strategies to boost retention and customer satisfaction ✅ Key tips for making your QBRs and EBRs impactful ✅ Access to tools and templates that will elevate your next meeting Don’t miss out on this opportunity to make every customer interaction count. The clock is ticking! ⏰ 🔗 Register : https://lnkd.in/dkN2HHuN

“Why? Why? Why?” No, we’re not going crazy. This is how you find the root cause of any problem your customer’s face. The ‘5 Whys’ technique helps to explore cause-and-effect relationships. And this works particularly well in customer success. Each “Why” gets you closer to the truth. (which might not be clear at first) For example: If we wanted to get to the root cause of a ‘high churn’ rate, this is how we’d get there: 1. Why are customers canceling their subscriptions? ↳ Because they don’t see the value in the product. 2. Why don’t they see the value? ↳ Because they’re not using all the features. 3. Why aren’t they using all the features? ↳ Because they’re unaware of some key features. 4. Why are they unaware of these features? ↳ Because our product updates aren’t effectively communicated. 5. Why aren’t product updates effectively communicated? ↳ Because we lack a systematic approach to feature announcements and education. And that’s how you get to the root cause! Next time you’re stuck - keep asking “Why?”

🎙️ New Episode Alert: Mastering CS - Candid Leader Insights 🎙️ In our latest episode, we're thrilled to have Alexandre Kinapenne, Head of Customer Success at Nodalview, join our very own Irina Cismas, Head of Marketing at Custify, for an in-depth conversation on Customer Success! Tune in to hear Alexandre share his incredible journey in CS, the challenges he overcame, and the strategies that have helped him and his team thrive. Key Takeaways: 🚀The importance of having a growth mindset in leadership. 🔧 Structuring a high-impact CS team that balances reactive and proactive efforts. 📊 Leveraging data and automation to monitor customer health and drive success. 🤝 Overcoming challenges with a customer-centric approach that delivers value. This episode is packed with actionable insights for CSMs and leaders alike—don't miss it! 💡

Want ACTIONABLE advice from great CS pros? Lucky for you, Customer Success Snack is coming to Bucharest! This is the first post-sales community for CS professionals in Europe. You get to: → meet likeminded professionals, → facing the same challenges as you, → in similar roles. Join us to share ideas, network, and get feedback during curated group discussions based on your role and specialization. Discussion topics include: Post Sales: - Efficiency & Prompt engineering (AI) - CS enablement - GTM alignment work with Sales & Marketing - Value-based communication & Stakeholder management Onboarding Specialists: - Client Change management & tooling - Digital Customer Success - Communities, Playbooks, & Automation Enterprise Customer Success: - Customer Marketing (Cases/Multi-threading) Managers, Directors & VPs: - For leadership only: Team structure & Compensation Details: 🗓️ Friday, October 4 at 8:20am 📍 The Mirro.io office, 165 Splaiul Unirii, TNO2 Building, 6th floor, 3rd district, 030133 Bucharest. 🍳 Breakfast is on us. Reserve your spot 👉 https://lnkd.in/d85HtKDa cc: Mick Weijers