Did you know? With Cognigy, you can instantly integrate your AI Agent with any GenAI model, including the latest version as soon as they launch! Stay ahead in the rapidly evolving LLM landscape with our cutting-edge solutions. 💡 Catch our Q2 Tech Update to see how it's done in seconds. Watch the full video here: https://hubs.la/Q02J49xp0 #AI #Cognigy #TechUpdate #LLM #GenerativeAI #Webinar
Cognigy
Softwareentwicklung
Düsseldorf, North Rhine-Westphalia 23.165 Follower:innen
We are revolutionizing the customer service industry, creating AI Agents for Your Business
Info
Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI Agent platform for voice and chat in the industry. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver exceptional service that is instant, personalized, in any language, and on any channel. By perfectly combining Generative and Conversational AI to create AI Agents, Cognigy is shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. Built on the foundation of the world’s leading Conversational AI platform, Cognigy.AI offers next-gen customer service with a suite of turnkey solutions including Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. Coming equipped with dozens of pretrained skills, the platform works seamlessly with existing enterprise systems and learns from your agents, giving them superpowers. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's impressive worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota. For more information and to see a demo visit: www.cognigy.com We are hiring: https://careers.cognigy.com/ Visit our blog: https://www.cognigy.com/blog Meet our customers: https://www.cognigy.com/customer-success-stories https://www.cognigy.com/legal-notice/
- Website
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https://www.cognigy.com
Externer Link zu Cognigy
- Branche
- Softwareentwicklung
- Größe
- 51–200 Beschäftigte
- Hauptsitz
- Düsseldorf, North Rhine-Westphalia
- Art
- Privatunternehmen
- Gegründet
- 2016
- Spezialgebiete
- natural language processing, Enterprise artificial intelligence, machine learning, multi channel AI, Enterprise Software, chatbot, process automation, automation, IVR, chat, live chat, agent handover, graphical flow editor, alexa, messenger, customer service, enterprise software, NLU, NLP, virtual assistants, artificial intelligence, customer experience, customer service automation, innovation, AI, conversational ai, digital transformation, omnichannel, multi-lingual, CX, virtual agent, Contact Center, Agent Assist und conversational ai platform
Orte
Beschäftigte von Cognigy
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Barend Jungerius 🤖
Freelance Conversational AI Design // AI Training // Generative AI // Prompt Design // Conversational Analytics // Cognigy // Power BI || Beers &…
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Olaf Gerbig
Enabling the best customer service with Cognigy AI Customer Center
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Bjarne Hansen
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Joe Havlik
Vice President - North America GTM - Helping customers deploy Automation Platforms & AI-powered Virtual Agents
Updates
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Fashion retailer TechStyleOS, known for brands like Fabletics and JustFab, started with Cognigy in January and launched its voice AI agent in mid-April 2024. They started seeing results just six weeks after going live. What a remarkable demonstration of rapid value realization! Their early results are impressive: 📈 Containment rate: Increased from 6% to 19% in six weeks 🌟 Customer satisfaction: Achieved a 94% CSAT ⏱ Self-service efficiency: Reduced handling time by 10% 🔄 First Contact Resolution (FCR): Decreased repeat contacts by 47% In this interview with Jack Roberts, Global Director, GMS Technology & Applications at TechStyleOS, he shares how TechStyle's long-time use of Genesys and the search for advanced tools led them to Cognigy. As TechStyle expands its chatbot capabilities and introduces new features across its European operations, we're excited to see even more significant impacts with Cognigy's AI Agents. Watch the full interview here: https://hubs.la/Q02HYRtb0 #CustomerService #AI #Automation #CX #Genesys #Cognigy #TechStyle
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Join Phillip Dougherty, AI Product Manager at Lippert for the latest episode of CX Disruptors Season 3 - AI Impact series. Explore how AI and human agents are working together to transform customer service. Key takeaways: ✨ AI agents transfer real-time context to human agents, ensuring seamless transitions. ✨ Integration with Salesforce allows for instant information retrieval. ✨ Correct intent routing improves the efficiency and effectiveness of customer support. ✨ Significant reduction in initial information gathering time, leading to better agent productivity. Check out more episodes and subscribe to our series here: https://hubs.la/Q02HNm9t0 #CustomerExperience #AI #ConversationalAI #CustomerService #Cognigy #AIImpact #CXDisruptors
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Discover how retailers are leading the way in AI adoption for customer service in our infographic - AI Empowers Tech-Savvy Retailers to Deliver Next-Level CX. Based on Metrigy Research, it shows how 65% of retailers (vs. 46% of all industries) are actively using generative AI for customer interactions. Key Highlights: 🛒 Retail is leading in AI adoption for customer engagement. 📈 Significant improvements in revenue, customer ratings, and agent efficiency. 🤖 Generative AI personalizes the customer experience and enhances agent capabilities. Don't miss out on the opportunity to see how AI can elevate your customer service strategies. Download your free copy of the infographic now, no email required: https://hubs.la/Q02HDrpM0 #AI #CustomerExperience #GenerativeAI #Retail #CustomerService #Cognigy
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Looking for your next career move? We are hiring! As you may have heard, Cognigy has recently raised $100 million in Series C funding to build and manage the AI Workforce of the future. Want to be part of our journey? We're looking for talented and innovative people to join our global #CognigyCrew. 💪 Check out our current openings and apply today: https://hubs.la/Q02HffwN0 #Cognigy #Recruitment #Hiring #ConversationalAI #AI
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Frizz and BG bring AI to life at Bosch and inspire digital change! 🤖🐝 Frizz, Bosch's AI ambassador, has driven digital transformation with over 220,000 messages and an average conversation length of nine minutes. Frizz's impact earned Bosch the Most Unique Use Case award at the Cognigy Awards 2024. His colleague BG supports 10,000 editors across Bosch's vast intranet, making information accessible and training enjoyable and facilitating over one million conversations in a single year! Find out more: https://hubs.la/Q02H6JV40 #Cognigy #CognigyAI #ConversationalAI #AI #DigitalTransformation #Bosch #Chatbots #CustomerService
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This passenger experienced a seamless rebooking process via the Lufthansa app, using Cognigy's AI Agent, powered by Conversational and Generative AI. Within minutes, they received a new ticket without any need for human assistance or stress. ✨✈️ Thank you for sharing your experience, Patrick Turchi. This perfectly illustrates how leveraging AI can significantly enhance the customer experience, making travel smoother and more efficient. We’re proud to support Lufthansa in delivering exceptional service through innovative AI technology. 🌟 #CustomerExperience #GenerativeAI #CognigyAI #Lufthansa #TravelInnovation
Director at AlixPartners | Performance Improvement | Transformation | Operating Model & Organization
Last week, while traveling back to Milan from Prague, my connecting flight was canceled. I received the notification from the Lufthansa app while boarding my first flight (and actually even before thanks to Maria Grazia Mellerio!). In other circumstances, this would have been a stressful situation: but this time, using the app, I accessed the chat feature, which proposed several alternative flight combinations. I selected my preferred option, and the chat issued a new ticket for me, allowing me to complete the check-in process seamlessly. The entire process took about five minutes, without needing any human assistance at the airport or waiting in line at the assistance desk. It was completely stress-free! This experience shows how generative AI, if properly and adequately leveraged, can truly enhance the client experience ✈️
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Out now: Season 3, episode 2 of Cognigy’s CX Disruptors Series - the AI Impact series! This week we're continuing the discussion with Phillip Dougherty, AI Product Manager at Lippert. Join us as we dive deep into how AI is revolutionizing customer service. Discover how instant access to information enhances customer experiences, the challenges AI helps to solve, and the importance of training customers to use AI effectively. Key Highlights: ⚡ Instant access to information without waiting 🤖 AI's impact on solving volume challenges 💬 New dynamics in customer interactions through AI channels 🎓 The critical role of effective AI customer training Subscribe to the series for more videos here: https://hubs.la/Q02GW0kT0 Join the conversation on the future of contact centers! Share your thoughts on balancing tech and human touch in the comments below! 👇 #CXDisruptors #CustomerExperience #Cognigy #AI #CAI #CX #GenerativeAI
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Earlier this month, we hosted the Cognigy.AI Q2 Tech Update webinar, introducing our new Advanced Parser for content extraction in Knowledge AI. Using OCR and vision models, it enables seamless ingestion and processing of diverse file formats from .pdf and .pptx to .jpg, .png, and more! ✨📊 Learn how this feature can revolutionize knowledge management in customer service. Find out more in our recent product blog here: https://hubs.la/Q02GLSp60 #Cognigy #CustomerService #AI #SemanticExtraction #KnowledgeAI #CX
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🔑 Access this complimentary Gartner® report "Innovation Insight: Generative AI Chatbot to Improve CX and Agent Productivity" now! According to Gartner®, "by 2026, 50% of customer service and support organizations will implement GenAI-driven virtual assistants for agent assistance/customer-facing tasks." To stay ahead, customer service leaders must leverage Generative AI to enhance their Conversational AI platforms. Download the report today 📥: https://hubs.la/Q02GyS3p0 P.S. This report is available for a limited time, so don't miss out! ⏳ #AI #GenerativeAI #CustomerService #Innovation #Gartner #ConversationalAI #CX
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