Sie verwalten ein komplexes Programm mit Stakeholdern. Wie kommuniziert man Risiken, ohne Panik auszulösen?
Die Verwaltung eines komplexen Programms mit verschiedenen Stakeholdern ist ein heikler Balanceakt, insbesondere wenn es um die Kommunikation von Risiken geht. Ihre Rolle als Programmmanager besteht nicht nur darin, den Projektfortschritt zu überwachen, sondern auch sicherzustellen, dass alle Parteien über potenzielle Probleme informiert sind, ohne übermäßigen Alarm zu verursachen. Dies erfordert einen strategischen Ansatz für die Risikokommunikation, der Transparenz mit Sicherheit verbindet und immer das Vertrauen in den Erfolg des Programms im Auge behält.
Wenn es darum geht, Risiken mit Stakeholdern zu diskutieren, ist Ehrlichkeit von größter Bedeutung. Sie müssen über potenzielle Probleme, die sich auf das Programm auswirken könnten, transparent sein, aber es ist wichtig, diese Informationen in den Kontext Ihrer Risikominderungsstrategien zu stellen. Indem Sie Risiken neben Ihren Plänen zu deren Bewältigung darstellen, können Sie das Vertrauen der Stakeholder aufrechterhalten und Panik verhindern. Es geht darum, ein Gleichgewicht zwischen Offenheit und der Nichtüberforderung der Stakeholder mit Untergangsszenarien zu finden.
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Jitendra Sattigeri
Global Program Director, & Site head GPM, Novartis
Collective engagement with stakeholders in identification of risks and appropriate mitigation strategies should be seen as a critical exercise for success rather than something that can create panic. It is always better to identify risks and work on mitigation rather than face issues at a later stage.
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James Dayhuff
I do Technical Program Management. (Herding cats with the best of them)
One sure way to mess up risk management (and your program) is to suppress risks until its too late to do anything about them. Establish an understandable risk lifecycle with your stakeholders. - Emerging risks should signal that you're transparently watching for areas of potential trouble. - Good risk categorization (high, med, low) helps stakeholders gauge panic against the risk. - Detailed mitigation plans and ownership removes fears that a risk is being ignored. - Specific sections for "asks of leadership" help signal to leadership when to engage, and how. These are just a few tactic you can use.
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Tigist Belete
MD, Public Health Emergency Management
Tailor the message to the audience, focusing on transparency and proactivity. Show stakeholders that you are actively working on mitigation strategies. Frame the message positively, explaining how addressing the risk can lead to a stronger program or new opportunities. Emphasize that everyone is in this together.
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Katrina Johnson
Indiana Certification Program Manager @ Great Lakes Women's Business Council | Guiding Organizational Success Through Holistic Program Oversight and Coordination
You must establish trust with your stakeholder and acknowledge their concerns and emotions. Listen with empathy and understanding of their perspective. Also, be transparent with both positive and negative impacts. Transparency builds credibility and fosters informed decision making.
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Thomas (Binh) Do
Program Manager at Vietnam Software & IT Services Association 🔹 LinkedIn Top Voice 🔹 MBA Student at Golden Gate University 🔹 IT Consulting 🔹 Founder at Under30 Podcasts
Be transparent about the risks while maintaining a balanced perspective. In one of my projects, we faced significant technical challenges. I made sure to communicate the risks clearly, explaining their potential impact but also emphasizing our mitigation plans. Being honest about the situation builds trust and credibility.
Das Verständnis Ihres Publikums ist der Schlüssel zu einer effektiven Kommunikation. Verschiedene Stakeholder verfügen über unterschiedliche technische Kenntnisse und Investitionen in das Programm, also passen Sie Ihre Botschaften an ihre Perspektiven an. Verwenden Sie bei Bedarf eine Sprache, die auch für Laien zugänglich ist, und konzentrieren Sie sich darauf, wie sich Risiken auf ihre spezifischen Interessen auswirken können. Dieser personalisierte Ansatz macht die Informationen nicht nur relevanter, sondern kann auch die Wahrscheinlichkeit von Missverständnissen verringern, die zu Panik führen könnten.
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Everette Phillips
Entrepreneurship, Robotics, Exponential Technologies BusDev/Consulting/Pinch Hitting in Negotiations
Stakeholders tend to be supervisors, peers, subordinates, customers and suppliers. You can note the contacts in each group and develop an understanding of their personal risk tolerance. As a rule of thumb, those who have known you longest tend to have more risk tolerance than those who are new to you. Each type of stakeholder will view risk differently, so try to learn what it is. For example, a supplier with cash flow issues will worry about delays more than a supplier with strong balance sheets. Try to understand the milestones important to the stakeholder. Focus on communication related to those actions moving you towards that stakeholders needs. If you are consistent then more bad news or more risk will be tolerated.
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Thomas (Binh) Do
Program Manager at Vietnam Software & IT Services Association 🔹 LinkedIn Top Voice 🔹 MBA Student at Golden Gate University 🔹 IT Consulting 🔹 Founder at Under30 Podcasts
Customize your communication to suit the audience. I’ve learned that different stakeholders have varying levels of understanding and concerns. For example, I presented detailed technical risks to the project team, while summarizing the key points and their business impact for senior executives. Tailoring the message ensures that it is both understood and appropriately addressed.
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Pablo Gallardo
Projects & Solutions & Synergies | MBA | Automotive | Project Management | Business Development
Tailored Messaging for Risk Communication: 1) Understand Your Audience: Tailor your message to stakeholder concerns and expertise. 2) Be Transparent Yet Reassuring: Clearly outline risks while emphasizing mitigation measures. 3) Provide Context: Explain risks within the overall project scope. 4) Highlight Mitigation Plans: Detail proactive measures being taken to manage risks. 5) Use Data and Visuals: Support your message with data and visuals for clarity. 6) Encourage Dialogue: Foster an open channel for questions and feedback.
Konsistenz in der Kommunikation hilft, eine Vertrauensbasis aufzubauen. Informieren Sie regelmäßig über den Fortschritt des Programms, einschließlich aller Risiken, die aufgetreten sind oder sich entwickelt haben. Indem Sie die Stakeholder konsequent auf dem Laufenden halten, vermeiden Sie den Schockfaktor, der durch plötzliche schlechte Nachrichten entstehen kann. Darüber hinaus können die Stakeholder durch regelmäßige Updates sehen, wie Risiken im Laufe der Zeit gehandhabt werden, was dazu beitragen kann, Bedenken zu zerstreuen und eine Anhäufung von Ängsten zu verhindern.
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Jezza Sutton, PMP, PMI-ACP
Regular updates can help build trust. I usually like to provide a Bottom Line Up Front (BLUF) format along with a graphical dashboard (I'm leveraging Monday that makes these dashboards easy to build). The message focuses on the wins in the program, the over size and progress and the areas of attention( projects in the program that are amber or red). Each of these elements is important. Think how seeing two red projects could be worrying but how that changes tone when you see the other 35 are on track and another 10 are completed.
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Thomas (Binh) Do
Program Manager at Vietnam Software & IT Services Association 🔹 LinkedIn Top Voice 🔹 MBA Student at Golden Gate University 🔹 IT Consulting 🔹 Founder at Under30 Podcasts
Provide regular updates to keep stakeholders informed and engaged. During a particularly complex program, I scheduled weekly status meetings and sent out regular email updates. This consistent communication helped stakeholders stay aware of the risks and the steps we were taking to manage them, preventing surprises and reducing anxiety.
Wenn Sie Risiken mit Stakeholdern teilen, teilen Sie auch mit, was sie tun können, um diese Risiken zu mindern. Die Befähigung der Stakeholder mit umsetzbaren Schritten kann potenzielle Panik in eine proaktive Partnerschaft verwandeln. Ob es um die Bereitstellung von Ressourcen, die Anpassung von Zeitplänen oder einfach nur um die Vorbereitung auf Eventualitäten geht, die Zuweisung einer Rolle im Risikomanagement kann ein Gefühl der Kontrolle und Zusammenarbeit fördern.
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Mohamed Al Shafey, P3O, PMP, PSP, PMI-RMP, PMI-SP
Project Controls Manager
When sharing identified risks, it is advisable to also provide the associated action plan. Doing so not only prevents stakeholders from panicking but also increases their engagement and appetite to discuss these risks. Additionally, it’s helpful to start by addressing the closed negative risks from previous risk analysis meetings. This demonstrates that implemented action plans are effective in reducing or eliminating negative risk impacts when stakeholders fulfill their roles. In conclusion, regular risk meetings create a better understanding of project or program risks and contribute to a more proactive risk management environment.
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Thomas (Binh) Do
Program Manager at Vietnam Software & IT Services Association 🔹 LinkedIn Top Voice 🔹 MBA Student at Golden Gate University 🔹 IT Consulting 🔹 Founder at Under30 Podcasts
Empower stakeholders by focusing on actionable steps. When discussing risks, I always highlight the actions we are taking to mitigate them and what stakeholders can do to support these efforts. For example, when facing a potential delay, I detailed our contingency plans and requested specific support from key stakeholders. This approach shifts the focus from the problem to the solution.
Konzentrieren Sie sich auf die positiven Aspekte, ohne die Realität der Risiken zu vernachlässigen. Heben Sie vergangene Erfolge hervor und wie Herausforderungen gemeistert wurden. Dieses positive Framing trägt dazu bei, Resilienz und Vertrauen bei den Stakeholdern aufzubauen. Es geht nicht darum, die Risiken zu ignorieren, sondern darum, die Überzeugung zu stärken, dass Ihr Team in der Lage ist, Herausforderungen effektiv zu bewältigen.
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Thomas (Binh) Do
Program Manager at Vietnam Software & IT Services Association 🔹 LinkedIn Top Voice 🔹 MBA Student at Golden Gate University 🔹 IT Consulting 🔹 Founder at Under30 Podcasts
Frame the communication in a positive light where possible. While it’s important to be realistic, I try to highlight the proactive measures we are taking and any progress we’ve made. In one instance, I communicated a risk related to resource constraints by emphasizing our successful reallocation of resources and the positive impact it was having on the project. Positive framing helps maintain morale and stakeholder confidence.
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Pablo Gallardo
Projects & Solutions & Synergies | MBA | Automotive | Project Management | Business Development
By using positive framing, you can communicate risks effectively, keeping stakeholders informed and motivated without causing unnecessary concern. Steps according to my experience: 1) Understand Your Audience: Tailor messages to stakeholder concerns and expertise. 2) Be Transparent Yet Optimistic: Outline risks clearly, emphasizing opportunities and solutions. 3) Provide Context: Frame risks within the broader project scope, highlighting positive impacts. 4) Highlight Mitigation Plans: Focus on proactive measures and potential benefits. 5) Use Data and Visuals: Support messages with data and visuals to reinforce positive outcomes. 6) Encourage Dialogue: Create open channels for feedback, fostering collaboration and trust.
Betonen Sie, wie wichtig es ist, aus Risiken zu lernen und sie als Wachstumschancen zu nutzen. Ermutigen Sie die Stakeholder, Risiken nicht als Rückschläge, sondern als integrale Bestandteile des Weges zum Programmerfolg zu betrachten. Diese Perspektive kann das Narrativ von einer potenziellen Panik in eine der kontinuierlichen Verbesserung und strategischen Entwicklung verwandeln.
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Adam Poncy
Program Management | Engineering Management | Change Management | Software Quality | Operations | Agile
It is vitally important to frame risks with a continuous learning focus. What have your programs and projects learned from in the past, or are you learning right now that will reduce the impact of the risk? Software quality has a similar goal, in that it aims to continuously discover problems before they occur.
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Louis Rosche
Ed.M. & CAPM | Learning Architect & Education Specialist | Program & Project Manager | Data Analyst & Scientist | Stalwart Steward | Proud Parent & Partner | ENTJ-A
Having a plan is inherently calming, so be sure to quantify the confidence intervals of your predictions, and “If, when, then” statements that qualify branching scenarios, and what the opportunities might mean for continuation of excellence.
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Thomas (Binh) Do
Program Manager at Vietnam Software & IT Services Association 🔹 LinkedIn Top Voice 🔹 MBA Student at Golden Gate University 🔹 IT Consulting 🔹 Founder at Under30 Podcasts
Foster strong relationships with stakeholders through regular, open communication. When stakeholders trust you, they are more likely to respond calmly to risk communications.
Relevantere Lektüre
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