Wie informieren Sie Kunden und Endanwender über die Projektqualität?

In my experience, here we have a point to be taken into consideration very carefully. For specific types of projects, there are quality criteria defined in line with the goals and objectives defined in the project initiation phase. And there are the quality standards that will be known when the scope of the project is detailed and we better understand the expectations of the end customer. It is important to be aware of this detail during the Quality Planning phase. Including, to coherently compose the artifacts linked to Quality Assurance and Quality Control, such as an inspection list, among others.

💡 Clear definitions in all projects prevent claims. 📗 The important and fundamental point is that in every field there are valid references that are the basis of quality judgment. We can extract the technical, engineering and functional principles from these sources and add them to the contract as technical documents. 💲 Regarding time and cost issues, estimates are usually made according to technical documents and structures and processes, which may have up to 10% tolerance under normal conditions. 💹 If we inform the stakeholders at the right time and with enough openness and transparency and have a written agreement or meeting minutes, we will have less challenges to continue the project and make subsequent decisions.

➡ In construction projects, like in other fields, quality control and assurance processes are carried out at all stages. ⬆ First, there are presuppositions and control limits and waivers; At each stage, there are forms that the executives are responsible for completing and the technical and engineering supervisors are responsible for their correctness and approval. 🔁 At any stage or activity where the results and forms are not satisfactory and the possibility of risk is observed, the supervisors are obliged to request the presence of specialists for that activity and more accurate measurement equipment, and in case of negative results, an order for destruction and reconstruction will be issued.

✅ End users and operators have the right to be fully informed about the quality of the product or service. ✔ Before this, the contents related to the description of quality were mostly in form and text, but in recent years, with the advancement of video production equipment, virtual reality and also multimedia, quality has become a competitive tool in the commercial market in addition to a technical issue. ♻ Quality is a 360-degree process, and in addition to engineering teams, designers, executives, managers, as well as end users, etc., have the right to comment and contribute to this issue, so that the process of growth and improvement occurs completely for quality. ◾ Quality experience is a big part of brand identity. ◾

💡 Showing quality results with engineering and technical complex information has little impact. Usually, the stakeholders, the users, prefer to understand the effects of this quality in the operation and the final results, so the more simple and expressive language we present, the more attractive it will be. This process is better focused on the highest qualities experienced in the project. ✔ For example, in construction projects, it is very difficult for customers to understand the level of stability of the structure, but the quality of facilities such as swimming pools, kitchens, and common spaces is easier and more attractive.

✔ One of the most effective ways to present quality is to appreciate the factors that created it, from the highest levels to the lowest roles. ✅ In this way, both the beneficiaries will notice the quality of exploitation and the agents will have more motivation to continue their good process and progress.