Ihr Team ist geteilter Meinung über Programmänderungen. Wie navigieren Sie mit widersprüchlichen Perspektiven, um den Erfolg voranzutreiben?
Wenn Ihr Team über Programmänderungen gespalten ist, kann es sich anfühlen, als würden Sie ein Schiff durch einen Sturm steuern. Als Programmmanager besteht Ihre Aufgabe darin, widersprüchliche Perspektiven zu navigieren und einen Weg zum Erfolg zu finden. Dies erfordert eine Mischung aus Kommunikations-, Führungs- und Problemlösungsfähigkeiten. Das Verständnis für die Anliegen jedes Teammitglieds, die Förderung eines Umfelds der Zusammenarbeit und die Ausrichtung des Teams auf gemeinsame Ziele sind wichtige Schritte zur Überwindung von Spaltungen und zur Förderung des Programmerfolgs.
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Rama Krishna TadepalliLinkedIn Top Voice - Prog Mgt | Transformation Leader | Author of 'Agile Alchemy' | Agile and Product Expert | Gen AI…
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Giovanni Sisinna🌟22x LinkedIn Top Voice: Generative AI, Artificial Intelligence, Neural Networks, NLP, LLMs, Portfolio-Program-Project…
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Paul BriggsInterim Transformation & Delivery Specialist | Guiding & Enabling the C-Suite, Directors & Founders to Execute Change…
Beginnen Sie mit einer gründlichen Bewertung der unterschiedlichen Ansichten innerhalb Ihres Teams. Hören Sie sich aktiv die Bedenken und Vorschläge jedes Mitglieds bezüglich der Programmänderungen an. Dies wird Ihnen nicht nur helfen, die Wurzel des Konflikts zu verstehen, sondern auch Ihr Engagement für die Wertschätzung des Beitrags jedes Teammitglieds demonstrieren. Indem Sie Empathie zeigen und die Gültigkeit verschiedener Perspektiven anerkennen , können Sie Vertrauen aufbauen und die Kommunikationswege öffnen, die für eine für beide Seiten akzeptable Lösung erforderlich sind.
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💡 From my perspective, assessing differing views within your team is crucial for effective decision-making. 🔍 Listen Actively Begin by actively listening to each team member's concerns and suggestions. Understanding these viewpoints will uncover the root of the conflict. 🗣️ Show Empathy Demonstrate empathy by acknowledging the validity of each perspective. This approach builds trust and fosters an open dialogue, essential for conflict resolution. 🛠️ Open Communication Promote open communication to ensure everyone feels heard. This encourages a collaborative atmosphere, paving the way for a mutually agreeable solution. 📌 Effective assessment of views sets the stage for resolving conflicts and achieving program success.
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Been there! Here's my playbook: 1. Hear it all. Open forum, let concerns fly. 2. Strengths unite. Identify team expertise, use it! 3. Win-win solutions. Brainstorm together, find common ground. (Example: We faced a data migration resistance. Devs worried about downtime, analysts feared data loss. We brainstormed segmented migrations, minimizing disruption for both!) 4. Shared vision. Crystallize goals, get everyone invested in the "why." 5. United front. Celebrate progress, keep communication flowing. It's not magic, but it builds trust and bridges the divide. Also help the team by using analogies - I often reference a soccer team where you can harmoniously have different views and positions to win together, in fact, its essential.
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When dealing with contradictory ideas within your team, actively endeavor to understand them. Instead of ignoring or criticizing opposing points of view, adopt a curious and empathy-filled mindset. Active listening, clarifying questions, framing conflicts as opportunities, recognizing validity, and delaying judgment are all effective tactics. Seek common ground and shared principles in order to discover compromise solutions. Create a climate of mutual understanding in which team members feel heard and appreciated, even when their perspectives differ. This allows for more constructive issue solving and collaborative decision making.
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Start by thoroughly assessing the differing views within your team. Actively listen to each member's concerns and suggestions about the program changes. This approach helps you understand the root of the conflict and shows that you value each team member's input. Demonstrating empathy and acknowledging various perspectives builds trust and opens communication channels, laying the groundwork for finding a mutually agreeable solution.
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Begin by conducting a thorough assessment of each team member's perspective. Schedule individual meetings to understand their viewpoints, concerns, and suggestions. Encourage open dialogue and active listening to ensure all voices are heard.
Sobald Sie ein klares Verständnis der verschiedenen Standpunkte haben, ist es wichtig, die Ziele des Programms mit Ihrem Team zu definieren. Dazu gehört es, die Ziele des Programms zu überdenken und sicherzustellen, dass sie mit der strategischen Vision des Unternehmens übereinstimmen. Indem Sie sich auf gemeinsame Ziele konzentrieren, können Sie Ihrem Team helfen, über individuelle Vorlieben hinauszublicken und auf ein gemeinsames Ziel hinzuarbeiten. Diese Ausrichtung ist unerlässlich, um inmitten unterschiedlicher Meinungen ein Gefühl der Einheit und Richtung zu schaffen.
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After understanding the different viewpoints, it’s important to define the program's objectives with your team. Revisit the program’s goals and ensure they align with the organization’s strategic vision. By emphasizing shared objectives, you help the team look beyond individual preferences and focus on a common purpose. This alignment fosters unity and direction, making it easier to navigate conflicting perspectives and drive success.
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Clearly define the objectives and goals of the program changes. During a major process overhaul at a client site, I gathered the team to articulate the benefits and intended outcomes of the changes. By aligning the changes with our overall strategic goals, I helped the team see the bigger picture and understand how these changes would contribute to our success.
Veranstalten Sie mit Blick auf die Ziele eine Brainstorming-Sitzung, um alle möglichen Optionen für die Programmänderungen zu erkunden. Ermutigen Sie Ihr Team, kreativ zu denken und unkonventionelle Lösungen in Betracht zu ziehen. Dieser Prozess sollte inklusiv sein und es jedem Mitglied ermöglichen, einen Beitrag zu leisten und seinen Ideen Gehör zu verschaffen. Durch diesen kollaborativen Ansatz können Sie das kollektive Fachwissen Ihres Teams nutzen, um potenzielle Kompromisse und innovative Strategien zu identifizieren, die die Bedenken aller Beteiligten berücksichtigen.
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With the objectives clear, facilitate a brainstorming session to explore all potential options for program changes. Encourage creative thinking and consider unconventional solutions. Ensure inclusivity, allowing every team member to contribute and voice their ideas. This collaborative approach leverages the collective expertise of your team, helping identify compromises and innovative strategies that address the concerns of all parties involved.
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Explore various options and alternatives that address the concerns raised by team members. I remember a time when we needed to implement a new software update that divided the team. Instead of pushing a single solution, we brainstormed alternatives. We considered phased rollouts, additional training sessions, and even pilot testing with a smaller group. This collaborative approach not only generated creative solutions but also made team members feel valued and heard.
Die Konsensbildung ist ein heikler Prozess, bei dem verhandelt und eine gemeinsame Basis gefunden werden muss. Sie müssen Ihr Team durch das Abwägen der Vor- und Nachteile jeder Option führen und dabei die Auswirkungen auf das Programm und die Stakeholder berücksichtigen. Es ist wichtig, ein Umfeld zu schaffen, in dem jeder das Gefühl hat, dass seine Stimme gehört und seine Beiträge geschätzt werden. Dies mag Geduld und Diplomatie erfordern, aber eine Lösung zu finden, die die Mehrheit unterstützen kann, ist entscheidend für das Weiterkommen.
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Let’s take an example of building consensus between business teams and transformation teams. Both sides will have valid view points and concerns. Business teams are often focused on immediate impacts and day-to-day and wary of changes that disrupt their workflows & customer interactions. On the other hand, transformation teams are looking at the bigger picture, aiming to future-proof the company with new technologies and processes even though there might be initial hurdles. What can be done? - Collaborative workshops for both teams to voice their concerns without fear of being shut down will help. - Highlight common goals. Build a bridge between differing viewpoints. - Celebrate small wins together to build morale. - Do not take sides
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Building consensus involves negotiating and finding common ground. Guide your team in evaluating the pros and cons of each option, considering the impact on the program and stakeholders. Foster an environment where everyone feels heard and valued. This process requires patience and diplomacy, but reaching a solution that the majority can support is crucial for moving forward successfully. Ensuring everyone’s input is acknowledged helps build a cohesive and committed team.
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Work towards building consensus by highlighting common ground and the benefits of the proposed changes. In another project, we were split on the approach to a key deliverable. I facilitated a workshop where each team member presented their viewpoint, followed by a discussion on the pros and cons of each approach. By focusing on our shared goals and the potential benefits, we reached a compromise that everyone could support. This consensus-building exercise not only resolved the conflict but also strengthened our team cohesion.
Nachdem ein Konsens erzielt wurde, ist es an der Zeit, die vereinbarten Programmänderungen umzusetzen. Diese Phase erfordert eine klare Kommunikation über die neue Ausrichtung und die Rollen, die jedes Teammitglied spielen wird. Stellen Sie sicher, dass ein solider Plan für den Übergang vorhanden ist, einschließlich Zeitplänen, Ressourcen und Meilensteinen. Eine effektive Umsetzung ist der Schlüssel, um die Dynamik aufrechtzuerhalten und Ihrem Team zu zeigen, dass ihre gemeinsamen Bemühungen zu einem positiven Ergebnis geführt haben.
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It is not always necessary to go with a consensus decision, but arriving at team consensus is critical. Be open and clearly explain the rationale behind the decision made by experts or a few team members to others. Ensure this is supported by data points and clearly defined expected outcomes. Give credit for all the constructive discussions and sharing of views that led to the decision. It's not always about crediting the person or team who provided the right solution; it is equally important to recognize others whose discussions and contributions influenced the decision. It’s always about #teamwork.
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Once consensus is reached, implement the agreed-upon program changes. Communicate the new direction clearly and outline each team member's role. Ensure there is a comprehensive plan for the transition, including timelines, resources, and milestones. Effective implementation is crucial for maintaining momentum and showing your team that their collaborative efforts have resulted in a positive outcome. This reinforces the value of their input and fosters continued engagement.
Überwachen Sie schließlich den Fortschritt der neu implementierten Änderungen genau. Legen Sie Metriken fest, um den Erfolg zu messen, und melden Sie sich regelmäßig bei Ihrem Team, um Feedback zu sammeln. Diese laufende Evaluierung ermöglicht es Ihnen, notwendige Anpassungen vorzunehmen und unvorhergesehene Probleme umgehend zu beheben. Indem Sie den Finger am Puls der Programmleistung halten, können Sie sicherstellen, dass die Änderungen die gewünschten Ergebnisse liefern und dass Ihr Team in seinem Streben nach Erfolg vereint bleibt.
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Clear Communication: Clearly communicate any changes to roles, responsibilities, or workloads that may arise due to the program changes. Support & Resources: Offer support and resources to help team members adapt to the new program. This could involve training, mentorship, or additional guidance.
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Monitor the progress of the implemented changes closely. Establish clear metrics to measure success and regularly check in with your team for feedback. This ongoing evaluation enables you to make timely adjustments and address any unforeseen issues. By staying attuned to the program's performance, you ensure the changes deliver the desired results and keep your team unified in pursuing success. Continuous monitoring helps maintain momentum and fosters a culture of accountability and adaptability.
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3 Steps to Resolve Team conflicts : 1) Identify the root cause - Understand the underlying issues causing conflicts 2) Encourage Open Communication - create a safe space for team members to express their concerns, listen actively 3) Facilitate - For conflict resolution, use the techniques like negotiation, meditation or team building activities. I always start with a mindfulness session and then adopt context-relevant techniques that suit the situation and the team's maturity
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Demonstrate empathy and respect for all viewpoints. I always strive to acknowledge each team member's perspective, fostering a supportive environment. For instance, when a junior team member expressed doubts about a decision, I took the time to listen and address their concerns, which encouraged more open communication and trust within the team.
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Cultural Sensitivity: Acknowledge and respect the diverse backgrounds and experiences of your team members. This can foster a more inclusive environment conducive to collaboration. Continuous Improvement: Encourage a mindset of continuous improvement. Collect feedback post-implementation and be willing to make adjustments as needed. Leadership and Empathy: Demonstrate strong leadership and empathy throughout the process. Show appreciation for the contributions of each team member and recognize their efforts.
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Identify Root Causes and Dig Deeper. Don't just address surface-level disagreements. Explore the underlying reasons behind each perspective. Is it a fear of the unknown, workload concerns, or a difference in understanding the benefits?
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Consider the importance of celebrating small wins along the way. Sharing stories of how previous teams overcame similar challenges can be motivating and provide valuable lessons. Highlight the importance of maintaining flexibility and being open to further changes if necessary. Recognize and appreciate the efforts of your team, reinforcing the idea that their input is vital for the program’s success. This approach not only boosts morale but also encourages continued collaboration and innovation.
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