Sie sind ein Experte für Kundenbindung. Welche Projektmanagement-Fähigkeiten benötigen Sie, um erfolgreich zu sein?

- Organization skills to manage multiple tasks and customer accounts efficiently. - Time management to prioritize activities that maximize customer engagement and satisfaction. - Effective communication to convey plans and feedback clearly with both customers and team members. - Problem-solving abilities to address and resolve customer issues promptly. - Leadership to inspire and guide your team towards achieving retention goals. - Analytical skills to interpret customer data and adjust strategies accordingly. - Adaptability to respond to changing customer needs and market conditions. - Risk management to anticipate and mitigate potential challenges impacting customer loyalty.

I think that is pretty basic as well. Listen to the customer. They may be unreasonable and not realistic, but taking the time to listen to them and getting them to understand how things really are makes a huge difference. Customers are crazy.

Na minha experiência no desenvolvimento de projetos internos e externos pude perceber algo óbvio mas que faz muito sentido. Ao monitorar de perto o cronograma do projeto, os líderes podem identificar rapidamente quaisquer dificuldades ou problemas potenciais e tomar medidas corretivas antes que se tornem grandes obstáculos. Ter um cronograma bem formulado e cumprindo prazos e diretrizes a liderança tem mais controle.

In my belief it engages that, the customer receive the compatible and reliable service from your business, which majorly includes their satisfaction. Quality management is earliest a set of process and procedures, which enables execution and development of areas of an organisation to fulfil customer requirements. By paying close attention to what your customers want and need, helps to elevate positive market acquisition and improve in loyal clients building.

Very true. Being present and engaged is incredibly important to remaining relevant in client conversations with customers. Clients want to be able to scale products in an automated way but it’s the extra mile that makes a difference

When you are dealing with an at risk customer, one of the most important things you can do is over communicate. End every meeting by reiterating next steps and agreeing on a follow-up time. Send a recap email. When you say you'll follow-up - give them a timeframe and meet it! Communicate is a huge part of building trust with the customer that you are commited to resolving their issues.

Ter uma comunicação ativa e assertiva é fundamental para o desenvolvimento de projetos. Não é apenas desenvolver a comunicação interna para cumprir metas, deve-se focar e sempre ter em mente se sua comunicação vai atrapalhar, confundir ou realmente fazer a diferença no desenvolvimento interno ou do projeto. A comunicação pode ser a arma perfeita ou se mal direcionada pode mais atrapalhar que ajudar.

Na minha experiência desenvolver um processo eficaz sempre tendo a melhoria contínua como sua aliada você pode prever e mitigar riscos corporativos. Sempre focamos em desenvolvimento de um processo que possua resultados positivos e isso é a base para inúmeras prevenções de riscos, atrasos, falhas e insucesso.

Document risks, establish accountability owners, and execute disciplined follow-up with a calm, problem-solving mindset to ensure those risks do not turn into issues. This takes finesse and skill, from the RAID log to the SteerCo. A risk response plan should be part of the mutual agreements established with client stakeholders at the outset. And, as the saying goes, “Bad news does not age well”.

Make sure you understand what's most important to each stake holder - what is the bottom line to retain them? Every conversation with them should start with that and an honest assessment of the status of achieving intended results the plan to get there. Be honest, be humble and listen more than you talk.

Fully agree! What makes customer success distinctive is the impactful client counsel using portfolio of tools ans solutions. A bit more art than science

You are at your most tenuous position when you are at risk of losing the customer. Even small acts will help build trust. Good project management is on of the easiest ways to do that. Tell them what you'll do, do it (or even better overachieve), then tell them what you did and the impact. Rinse/repeat!

Absolutely agree. This is the art of CS and the other side of the “communication management” coin. With either of these components, engagements can quickly devolve into a pile of assumptions and result in a lack of alignment on value and impact.