Senior IT Consultant

Senior IT Consultant

Job's purpose and primary focus

This individual contributor is primarily responsible for providing expertise and technical advice, assisting with or setting the technical direction for varying technical solutions, and serving as a technical expert for project teams.

Essential Responsibilities:

• Develops requirements for complex process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture) and leading junior team members in the development process as appropriate.
• Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across multiple business domains.
• Develops and documents comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.
• Provides insight and supports the evolution of applications, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains.
• Maps current state against future state processes.
• Identifies the impact of requirements on upstream and downstream solution components.
• Provides recommendations to management and business stakeholders on how to integrate requirements with current systems and business processes across regions or domains.
• Identifies and validates value gaps and opportunities for process enhancements or efficiencies.
• Supports solution design by providing insight at design sessions with IT teams to help translate requirements into workable business solutions.
• Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design.
• Participates in evaluating third-party vendors as directed.
• Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across multiple business domains.
• Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.

Minimum Qualifications

• Must have current knowledge of Microsoft automation suite, experience documenting detailed business requirements.
• Excel in stakeholder management within a US-based healthcare organization, building and maintaining strong relationships, effectively navigating the organization's unique culture and dynamics, and ensuring clear and transparent communication to facilitate collaboration and alignment with the organization's values and mission.
• Leverage comprehensive knowledge of the Microsoft 365 platform to analyze business needs, develop and implement efficient solutions using its tools and applications, while fostering collaboration across cross-functional teams, and providing ongoing support and training to optimize workflows and enhance overall business performance in alignment with organizational goals.
• Collaborate closely with cross-functional teams to identify opportunities, brainstorm creative solutions, and rapidly prototype and test ideas, ultimately driving innovative and user-centric business strategies.
• Analyze and synthesize qualitative and quantitative data gathered from user research, market trends, and stakeholder input, translating insights into actionable design recommendations and strategic plans that align with company objectives and optimize user experiences.
• Drive end-to-end project management, fostering strong collaboration and communication among cross-functional teams, stakeholders, and clients, while defining project scope, objectives, and deliverables, ensuring timely completion of projects, continuously monitoring progress, risks, and performance to align with business goals and customer satisfaction.
• Bachelor's degree in Business Administration, Computer Science, CIS or related field and Minimum six (6) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Additional Requirements:

• Understanding of ITIL, DevOps, Agile and other Project Management Methodologies, Strong Written and Verbal Communication

Preferred Qualifications:

• Three (3) years experience working for a health care organization.
• Three (3) years experience working for an IT organization.
• Two (2) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.
• Two (2) years experience in workflow analysis, including the use of modeling software (e.g., Visio).