Hello Grace, Welcome to the community! You may want to check out this page on speech and text analytics or request a demo . ------------------------------ Jason Kleitz Genesys - Employees ------------------------------

Hey Aaron, You are correct, new form changes will require a new flow to keep data in sync and to flow correctly downstream to things like reporting down the line. ------------------------------ Herrick Mai Genesys - Employees ------------------ ...

Hey Everyone! You have today and tomorrow to finish the Trivia Tower about our new Moderators! We are taking it down end of day July 26th , so get in there, watch the " Meet the Moderators" video and answer the trivia questions. If you ...

Does anyone know how to disconnect a fax that shows as preparing in Genesys? In the past month or so we have been seeing more and more instances in which attempted faxes never go through and instead show up in a never ending loop of trying to prepare ...

Hello All, I have a unique question I'm sure many of you have dealt with before but we're new to the Genesys environment and would like to see how others are handling it. Genesys can be seen as an interaction manager by design for contact centers. In ...

Thanks, Jason. Appreciate your kind assistance. Have a great weekend. Cheers! ------------------------------ Justine Carlos Cushman & Wakefield Holdings, Inc. ------------------------------

Hello community! I was really pleased to see the release of work plan bids this week although I do have a couple of questions: If a user is already assigned to a work plan and participates in the work plan bid process, which takes precedence? How ...

I have two cases opened: Case #0003532743 Case #0003535624 ------------------------------ Ninette Elashry Tykans Group Inc ------------------------------

Hey Dave, I was looking over the Release Notes for July 22, 2024 , but I don't see anything that should have affected any permissions / added the Admin tab to agents without elevated permissions. I'm doing some internal checks to see if I can find ...

Hello, We are currently using Genesys Cloud. I have an issue with a work from home agent having some issues with audio. The headset works fine, however, we noticed that at the top of Genesys screen next to her name it shows In-office instead of work ...