Getting help from Google Security Operations SIEM Support

How you contact Google Security Operations SIEM technical support depends on when you renewed your Google Security Operations subscription.

Google Cloud customers who purchased or renewed their Google Security Operations subscription on or before February 14th, 2023

If you purchased or renewed your Google Security Operations subscription on or before February 14, 2023, you don't have existing Google Cloud Customer Care. Instead, you receive technical support through the Google Security Operations SIEM Support portal.

Follow these steps to access the legacy Google Security Operations SIEM Support portal:

  1. Navigate to the Google Security Operations Support portal.
  2. Click SIEM (Security Information and Event Management) Support.
  3. Sign in using the credentials provided by your Google Security Operations SIEM representative.

When logged in, you can do the following:

  • Create new support cases.
  • View, manage, and reply to existing cases.
  • View and contribute to cases created by other team members in your organization.
  • Search for historical cases.

Google Cloud customers who purchased or renewed their Google Security Operations subscription on or after February 14, 2023

If you purchased or renewed your Google Security Operations subscription after February 14, 2023, you need to go through the support onboarding process before you can access the Google Cloud console console.

Onboard to Google Cloud Customer Care

Google Security Operations SIEM customers who purchased a subscription on or after February 14, 2023 must be onboarded to Google Cloud Customer Care to receive technical support.

For information about self-guided onboarding, see Onboarding to Customer Care Playbook (PDF).

Access the Google Cloud console

After you have gone through the support onboarding process, you will receive Google Cloud Customer Care through the Google Cloud console console.

Follow these steps to access the Google Cloud console to file Google Security Operations SIEM support tickets:

  1. Navigate to the Google Cloud console .
  2. If you have set up a Google Security Operations-bound project, make sure that you select that project before you file your support ticket.
  3. File a support ticket under the Google SecOps - SIEM component.

See Customer Care procedures for more details.