Today marks an exciting milestone in Bell's telco to techco digital transformation, as we announce the implementation of ServiceNow's capabilities within Bell's internal operations.
Last fall, Bell became the first in Canada to work with ServiceNow for Service Bridge, revolutionizing service experiences for our business customers. Today, we're taking another giant leap forward in our digital transformation, with our Inside-Outside strategy. We are excited to announce an expanded multi-year strategic agreement with ServiceNow, using their powerful applications to drive internal operational innovation. This means AI-driven insights for our technicians, resulting in more efficient scheduling and reduced drive times and most importantly better customer experience. It also means enhanced customer support through automation and purpose-built solutions designed to speed up service delivery. FX Innovation, a Bell Canada Company and an Elite ServiceNow implementation partner, will lead the implementation supported by our internal teams. When Bell's deep operating expertise is combined with FXI's cloud and ServiceNow technical capabilities, incredible innovation opportunities are uncovered. The result is great experiences for Bell's customers and employees. But that's just the beginning - we turn these leading capabilities and innovation into new services delivered by FXI to our Bell Business Market customers, harnessing the power of AI and automation. Today Just Got Better. Read the press release here: https://lnkd.in/gP_4J6xE