Lufthansa InTouch

We wish all our Jewish colleagues a sweet, happy, and healthy New Year! We hope you enjoy the celebrations and have a prosperous year ahead. Shana Tova U’Metuka! 🍎🍯

On September 20th, we had the honour of welcoming Caroline Drischel Head of Customer Journey at Lufthansa Group, and Michael Klee, Head of Lufthansa Group Service Experience, to our Lufthansa InTouch (LIT) office in Berlin. It was Caroline's first visit to our headquarter, where she had the opportunity to explore the various touchpoints that play a significant role in the Lufthansa Group customer journey. Alongside our Managing Directors, Carsten Wirths and Alexander Karst, Caroline engaged in valuable discussions with the LIT Directors and Management team. “Lufthansa InTouch is our service provider with a lot of knowledge, and I am amazed by the people who work there. About their dedication to our customers, but also about the strength and the will to change things when it comes to adapting to the needs of our customers.” Caroline

Happy Heritage Day to our colleagues and friends in South Africa! 🇿🇦🎉 At our Lufthansa InTouch centre in Cape Town, our colleagues proudly embraced their heritage by wearing traditional attire, showcasing the vibrant cultures and traditions that make South Africa unique. To celebrate, boerewors rolls were served to all colleagues for lunch. At Lufthansa InTouch, we honour and celebrate the richness of all our diverse cultures and traditions. “Heritage Day is a celebration of my roots, a reminder of where I come from, and the rich cultural traditions that shape my identity. I love that the company embraces diversity, allowing us to share and celebrate each other’s cultures with love and respect.” – Zonke (Customer Service Manager, Lufthansa InTouch Cape Town) “For me, Heritage Day recognizes and celebrates the cultural diversity of the country, embracing the true meaning of the Rainbow Nation. As a foreigner, I embrace the spirit, and I celebrate this special day by wearing my traditional outfit and celebrating with my South African colleagues!” – Cecile (Customer Service Consultant FR Market) • • • #LufthansaInTouch #WeAreLufthansaGroup #OurPeopleAreOurBrand #LufthansaInTouchFamily #makesomeonesdayeveryday #welovewhatwedo #LHInTouchCPT #ExploreLufthansaInTouch #LufthansaGroup #happyheritageday

This Tuesday afternoon was a fun-filled day of jogging and socialising for some of our colleagues at Lufthansa InTouch Berlin. Eight colleagues from various departments participated in the annual Berlin B2Run at the famous Olympiastadion, alongside employees from 869 different companies. The event unites sports-loving employees and promotes team spirit, with more than 17,500 people crossing the finish line together.    “I really enjoyed the vibrant spirit and lively atmosphere of the B2Run. It was also wonderful to connect with colleagues I hadn’t met before!” Jasmin Fischer (Group HR working student).   A big thank you to our DEI Manager Hannah Kühne for organising the event, and congratulations to everyone who took part and made the day extra special! 🏃🏻♂️🙌😎 • • • #LufthansaInTouch #LhInTouchBer #companyrun #OurPeopleAreOurbrand #WeAreLufthansaGroup #B2Run #B2RunBerlin

Happy Mid-Autumn Festival, also known as the Moon Festival 🌝 Mugwort hammers and delicious snacks have been distributed to colleagues in our Shanghai office. Our Shanghai colleagues would like to take this opportunity to wish everyone celebrating a joyful and prosperous Mid-Autumn Festival – may this day bring joy, prosperity, and togetherness to all ✨ . . . #MoonFestival #MidAutumnFestival #LufthansaInTouch #ourpeopleareourbrand #makesomeonesdayeveryday #中秋节快乐 #中秋节

"Swiss all the way" – Our new marketing campaign ✈️ 🎉   We’re excited to introduce our latest campaign, ‘Swiss all the way’, which highlights the authentic and effortless travel experience we aim to provide. 😍   In collaboration with the creative team at thjnk Zürich and our media partner Mindshare Switzerland, this campaign focuses on SWISS’s commitment to quality service, featuring a series of cinematic movies and visuals that capture the essence of travelling with us. 🎬   Learn more in our press release: https://bit.ly/3XkwlUL   #SwissAllTheWay #flyswiss #MarketingCampaign

Spoilers ahead: can you recognise this city? Yesterday marked the first flight from Flughafen München to this mystery destination. Let’s make it easier with a few hints: It’s a city south of us, with a flight distance of 8,444 km, a flight time of about 10 hours and 25 minutes from Munich, and flying via an Airbus A350. If you haven’t guessed it by now, maybe its IATA code will spark your memory: JNB. Of course, it’s Johannesburg! 🇿🇦✈️ Starting from 02.09.2024, we’ll be heading there three times a week, offering seamless travel options for you from any corner of the globe to this city. And yes, we are still flying daily from Frankfurt. And as said in Zulu we wish you “Hamba kahle emoyeni!” which means “Travel safely in the sky.” #Lufthansa #JNB

We’re delighted to welcome you to our brand-new premium lounge at Newark Liberty International Airport! When traveling in First Class, Business Class, or as a status customer of the Lufthansa Group, you can find our new lounge in Terminal B, Hall B3 (Gates 60 to 68) and enjoy it during our opening hours from 2 PM to 9:30 PM. Experience our modern lounge with a completely new atmosphere, featuring expanded zones for relaxation and productivity, a spacious bar, a diverse international buffet, and a dedicated wine and dine area. #Lufthansa #Lounge #EWR

Last week, on 18 July, we had the honour to welcome Michael Klee, Head of Lufthansa Group Service Experience, to our Lufthansa InTouch (LIT) headquarter in Berlin. Having recently taken on his new role at the beginning of this month, Michael is committed to understanding all touchpoints that are pivotal to the Lufthansa Group customer journey. Together with LIT Managing Director Carsten Wirths and Berlin Site Operations Manager Rene Kräußlich, Michael engaged in meaningful exchanges with LIT Directors and Management. He also took the opportunity to gain insights into our daily operations, including listening in on customer service calls. Witnessing our operations "in action" provided him with a comprehensive understanding of our customer service business. The lively exchange was much appreciated by everyone and our colleagues in Berlin were happy to meet and interact with Michael in person.

From July 08th to 10th, Lufthansa InTouch (LIT) held the 2nd One Customer Servicing Communtiy Conference in Seeheim. Invited by LIT Managing Directors Carsten Wirths and Alexander Karst, the management team from all Lufthansa InTouch locations as well as representatives from Lufthansa Group Airlines Lufthansa (LH), Austian Airlines (OS), Swiss International Airlines (LX), and Brussels Airlines (SN) gathered to discuss the future of modern Customer Servicing, focusing on synergies and mutual expertise forces. The well-curated event offered a mixture of keynotes, presentations, workshops, and project updates from Lufthansa Group and LIT initiatives. Among many other guests, we were honored to welcome Tamur Goudarzi Pour (Head of the Customer Excellence Task Force) and Michael Klee (Head of Lufthansa Group Service Experience). The lively discussions and collaborative sessions were greatly appreciated by all. This conference provided an invaluable platform for sharing insights, fostering collaboration, and strengthening partnerships within our customer servicing community. . . . #LufthansaInTouch #WeAreLufthansaGroup #onecustomerservicecommunity #ourpeopleareourbrand