Coveo

📣 Exciting news - Coveo Announces New Integration with Salesforce Data Cloud 📣 We're thrilled to announce a new integration with Salesforce Data Cloud to provide enterprises with enhanced access to all relevant data across the Salesforce ecosystem. This new integration enhances experiences for Salesforce’s Service Cloud, Commerce Cloud and Experience Cloud, providing secure access to a wider range of enterprise data sources and engagement data from Coveo-powered search experiences. What’s new with the Coveo AI integration with Data Cloud: ✅ Enhancing Salesforce Platform with External Content ✅ Unified, Secured Data Access and Integration ✅ Robust Analytics "Precise answers in service interactions help reduce service costs and improve customer satisfaction. Coveo’s extensive connectivity to content sources and its capability to add relevance to this content is a key enabler for enterprise customers with complex search requirements within Service," said Kishan Chetan, EVP & GM of Service Cloud at Salesforce. We're excited to bring our decade-long expertise in content retrieval to the forefront. By revealing our unique approach to retrieving content across the enterprise—no matter where it’s stored—we’re making GenAI applications and copilots smarter. 🗞 Read the full press release: https://lnkd.in/ejqqRGnm #CoveoAI #generativeAI #newintegration #search #digitalexperiences

👀 https://lnkd.in/eYgGPYz6 See how SAP used Coveo's AI search and recommendations to improve customer service and reduce case volume by 20%. Michelle Lewis-Miller, MBA Comment SAP Concur a réduit son volume de cas de 20 % grâce à l'IA.

🔒 Beware of scammers 🔒 Attention prospective employees! This is a friendly reminder to be cautious when sharing your personal information, especially financial information online. We've recently become aware of attempts to impersonate Coveo’s employees on social media such as LinkedIn, Facebook and Whatsapp, as an attempt to defraud prospective employees. If you suspect any fraudulent activity, please report it immediately to [email protected] Thank you.

🎬 See more demos: https://lnkd.in/eSNUYhkx See how Coveo’s ART auto ranks results to improve search relevance and boost productivity.

Augment digital employee experiences across your existing systems with one platform 🚀 Join our New in Coveo session to learn how to build a more relevant and connected workplace with the latest GenAI and connector innovations. Learn how to leverage analytics data further, help employees self-service effortlessly and give workers accurate answers with conversational GenAI. Register today: https://bit.ly/3ZqdPNH #CoveoAI #GenAI #EX #NewinCoveo #employeeexperience

With the holiday season fast approaching, retailers have a key opportunity to capture consumer attention and drive sales. Understanding shifting consumer behaviors and offering personalized experiences are critical to success this year. 🛍️ To stand out, retailers must leverage AI and data-driven insights to offer relevance at every touchpoint. This means meeting customers where they are—whether that’s through tailored product recommendations, seamless omnichannel experiences, or targeted promotions. Personalization powered by AI is no longer a "nice-to-have"—it’s essential for creating customer loyalty and driving meaningful results: https://bit.ly/3XxxjNO What are your strategies for winning this holiday season? 🎄 ---- Les fêtes de fin d'année approchant à grands pas, les détaillants ont une occasion unique de capter l'attention des consommateurs et de stimuler les ventes. Pour réussir cette année, il est essentiel de comprendre l'évolution des comportements des consommateurs et d'offrir des expériences personnalisées. 🛍️ Pour se démarquer, les détaillants doivent tirer parti de l'IA et des connaissances fondées sur les données pour offrir de la pertinence à chaque point de contact. Cela signifie rencontrer les clients là où ils se trouvent, que ce soit par le biais de recommandations de produits sur mesure, d'expériences omnicanales transparentes ou de promotions ciblées. La personnalisation alimentée par l'IA n'est plus un « atout », elle est essentielle pour fidéliser les clients et obtenir des résultats significatifs : https://bit.ly/3XxxjNO Quelles sont vos stratégies pour gagner pendant les fêtes de fin d'année ? 🎄 #CoveoAI #GenAI #Retail #Personalization #HolidayShopping #CX #Innovation

Quelque chose à écouter au bureau aujourd'hui. 🎧

👉 https://lnkd.in/gb_FvHa It's time to innovate Accelerate Dominate It's time to Trive with AI It's time for Coveo Relevance 360 Join Michelle Lewis-Miller, MBA, Louis Tetu, Laurent Simoneau, Sheila Morin, Alex Dassa

🎬 See more demos: https://lnkd.in/eSNUYhkx See how Coveo’s AI-driven query suggestion improves search relevance and boosts productivity. Voyez comment les suggestions de requêtes de Coveo, basées sur l'IA, améliorent la pertinence des recherches et stimulent la productivité.

Join us and our friends at Optimizely and Vercel for the final of Optimizely's Virtual Hackathon this Friday! The #Hackathon challenged developers and designers to build innovative websites or applications using their new SaaS CMS. Participants had the chance to win cash prizes, gain exposure, and potentially present at Opticon! Submissions are judged on visual appeal, technical complexity, usability, and innovation. Shout out to our own Keith Beaudoin - super judge! We've received some incredible submissions from our community, and now, we're excited to share the regional finalist entries and crown a champion. Join us online to see the best SaaS hacks! Event Information: Date: Friday, October 04, 2024 Time: 9am - 11:30am EST Location: Virtual Event on Zoom (Join us from anywhere!) Secure your spot by filling out the form. We can't wait to have you with us! https://lnkd.in/gunVCQtu