Ada

The latest edition of our newsletter is live, and it’s packed with insights into the powerful impact of AI on productivity and jobs. Curious about the techniques you need to adopt to stay ahead? Want to know why customers still think chatbots suck, and what experts are predicting for the future of AI customer service? Hint: it's all about letting go of control and using AI to get closer to your customers. Dive in now to stay ahead of the curve. ⬇️

At Ada, we immerse ourselves in the insights and hands-on experiences of our community. This helps us create #innovative solutions that make a real difference, driving better customer experiences and operational efficiency. Our commitment to continuous learning and improvement ensures that our solutions evolve with your needs, helping you stay ahead in an ever-changing landscape. Join us as we continue to learn, grow, and evolve together. Visit ada.cx/new to learn more about how you can stay ahead of the competition and deliver extraordinary #customerservice.

Is your CX strategy future-proof? According to Forrester’s recent Trends Report, the future of customer service will be reshaped through leaders: 1️⃣ Overhauling neglected tech foundations for innovation 2️⃣ Navigating the evolving tech landscape with agility 3️⃣ Preparing for an AI-augmented era through strategic reinvention Discover the methods you need to implement to ensure your support is ready to tackle tomorrow's challenges today. Check out the full Forrester report: https://lnkd.in/eBxhk97z

Build once, deploy everywhere — that includes your inbox. Whether it's handling repetitive queries or resolving complex multi-intent issues, email is key. Ada provides personalized, efficient email responses 24/7 with advanced automation and multilingual capabilities. This helps your team take down the barriers blocking your support from reaching its full potential and ensuring your customers receive top-notch service around the clock. Learn more about how you can unlock the full potential of your email support with Ada. Visit ada.cx/platform/email.

We kicked off this month by celebrating our Canadian roots. 🇨🇦 Being Canadian means embracing a culture of inclusivity, innovation, and resilience. At Ada, we tackle challenges head-on, energize others with kindness and optimism, and focus on continuous improvement. We are proud to celebrate our #Canadian heritage as a reflection of our dedication to community, diversity, and making a global impact from a uniquely Canadian perspective. Are you ready to be part of a team that embodies these values? Visit ada.cx/careers for more information.

Came across this old ad we ran for Ada from a few years ago. It's amazing how the more things change — and the industry *has* changed drastically in that time — the more they stay the same. I think this message is more relevant now than ever. Just like the Industrial Revolution and the Internet Revolution reprioritized how people invest their time and energy, so will the AI Revolution. In our domain specifically, the goal of using AI in customer service today isn't to remove people from the equation. It's to free them up from mundane tasks so they can focus on what truly matters — providing exceptional customer service. Where are you applying AI to "use humans more wisely"?

Your customers are tired of frustrating back-and-forths. Ada understands multiple intents in a single interaction, minimizing drawn-out conversations and cyclical questioning. Say goodbye to repetitive exchanges and hello to efficient, context-aware #support. Discover how Ada can take your #customerservice to the next level. Visit https://lnkd.in/ey4tJJmd

📧 By 2026, daily email volume is projected to hit 392 billion. Is your customer service ready to handle the surge? Ada’s AI Agent goes beyond typical email automation tools, providing personalized, efficient responses that keep up with the growing demand. With Ada, you can reduce response times from hours to seconds, ensuring your customers receive timely and accurate support 24/7. Don't get overwhelmed by the volume—stay ahead with Ada. Discover how you can level up your email support with Ada: ada.cx/platform/email

Ada’s AI Agent has enabled Trust & Will to achieve 1,500-2,000 automated resolutions per week. 📈 This efficiency has seamlessly scaled their support, clearing repetitive queries and freeing up their team to tackle more complex tasks. Want the details on how they did it? Check out our webinar “How to Interview AI Agents for Customer Service” to learn more 🔗 https://bit.ly/3WfAudi

Instantly implements feedback, communicates in multiple languages, and available 24/7? Your newest team member is going to completely transform your customer service — reducing response times, enhancing customer satisfaction, and ensuring consistent, high-quality interactions. Your team and customers will be singing their praises. Visit ada.cx/new to learn how Ada can transform your CX strategy.