Top Customer Success Jobs in Los Angeles, CA
The Technical Support Engineer will troubleshoot and resolve technical queries for Enterprise Partners, ensuring effective support for a range of products including APIs and IoT solutions. This role involves collaborating with engineering and product teams, analyzing data to guide strategic decisions, managing requests via JIRA, and driving innovation to improve services.
As the Customer Experience Operations Lead, you'll optimize digital customer journeys, analyze customer data for retention strategies, improve customer success processes, and collaborate with various teams to enhance customer experience. You'll also provide training, prepare reports, and advocate for customers in social media.
The Customer Success Manager will focus on onboarding customers, managing their lifecycle, and ensuring their long-term success with data security and governance. Key responsibilities include developing onboarding plans, defining project objectives for use cases, managing project teams, and assessing customer health.
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The Director of Customer Success will define the strategic vision for the Customer Success function, manage a high-performing team, advocate for customer needs, and drive measurable business outcomes. Responsibilities include collaborating with sales and product management, refining best practices, and analyzing client trends for strategic planning.
The Senior Customer Experience Consultant at Qualtrics delivers consulting services to clients, offering expert guidance on developing and enhancing Customer Experience Programs. This role requires effective communication, strategic thinking, and the ability to manage projects while collaborating closely with both clients and internal teams. The consultant will also drive growth within client accounts by ensuring timely delivery and actionable recommendations.
As a Senior Customer Success Manager at Superhuman, you will manage a portfolio of Mid-Market accounts, ensuring successful onboarding, product adoption, and customer satisfaction. You will work to define best practices, advocate for customer needs, and drive retention and expansion efforts while providing insights to the Product team.
The Senior Customer Success Manager will lead customer outcomes for key accounts, build consultative relationships, optimize product adoption, uncover upsell opportunities, and facilitate sales and renewal processes. This role involves leveraging industry knowledge to drive customer retention and participating in team mentorship and thought leadership.
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The Director of Customer Success Operations will develop a strategy for integrated technology infrastructure, evaluate go-to-market strategies, define roles across teams, and establish KPIs to enhance operational effectiveness. This role collaborates with multiple departments to align customer data and implements processes for effective customer engagement and reporting.
As a Standard Apps Tier 1 Support Specialist, you'll provide support to customers by handling inquiries and resolving issues through calls and emails. You will document customer interactions in the CRM, maintain product knowledge, and ensure compliance with company policies. Your aim will be to enhance customer satisfaction and meet performance metrics.
As a Customer Implementation Specialist, you will serve as the main contact for insurance carriers implementing new download types, coordinate projects, provide technical support, and train customer service staff on Ivans Exchange while ensuring customer satisfaction.
Top Companies in Los Angeles, CA Hiring Customer Success Roles
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