Top Customer Success Jobs in Boston, MA
The Customer Experience Enablement Lead at Takeda Pharmaceutical will oversee customer experience solutions and manage product ownership for the OBU. Responsibilities include solution design consultation, project management across delivery partners, and driving the adoption of the Global Customer Experience Enterprise Platform. The lead will align customer needs with product management and contribute to a multi-year roadmap for global products.
The Delivery Lead is responsible for overseeing the planning, design, and delivery of customer experience digital products, ensuring alignment with business needs. The role involves collaborating with product managers, managing external and internal delivery partners, and driving product adoption through high-quality outputs. They will act as the primary contact for product managers and advise on solution design and architecture.
The Contract Renewal Specialist will oversee the renewal process for contracts and subscriptions, ensuring timely completion and maximizing renewal rates. Responsibilities include client communication, customer retention through relationship building, data analysis for risk identification, negotiation of terms, and collaboration across teams.
The Global Client Director will manage relationships with ServiceNow's largest accounts, leading virtual teams, developing strategies to achieve financial targets, and ensuring exceptional customer experiences. They will need to align account strategies to revenue opportunities and build relationships across different organizational levels.
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As a Customer Success Manager at SAP LeanIX, you will guide customers through their engagement with the company's products, ensuring retention and successful onboarding. This role requires collaboration with various teams, managing customer accounts, and translating feedback into product requirements, focusing on customer satisfaction and product usage growth.
As a Training Specialist, you will support the cGMP clinical manufacturing by developing, delivering, and assessing training programs. Responsibilities include creating training documentation, coordinating standard operating procedures, overseeing compliance, and collaborating with manufacturing operations for effective training implementation.
As an IT Application Engineer at WHOOP, you will support and troubleshoot internal applications, monitor performance, and lead platform consolidation projects. You will ensure security and RBAC compliance, develop automation processes, manage software licenses, and liaise with vendors. Additionally, this role requires ongoing maintenance of on-premises servers and participation in on-call rotations.
The State Filing Specialist will collaborate with Product & Pricing teams to manage state product filings, assist in preparing filing documentation, research state requirements, and guide stakeholders through the filing process to secure approvals for state department submissions.
As a Digital Customer Success Manager at LogRocket, you will manage and support a high volume of customers, helping them optimize their use of the platform. Responsibilities include onboarding, retention, renewals, and upsells while collaborating across teams to ensure customer satisfaction and product value. This role requires strong communication skills and adaptability in a fast-paced start-up environment.
The Client Relationship Executive will manage sales pursuits, pipeline, and account management methodology for PwC. Responsibilities include developing sales strategies, supporting business development efforts, creating value propositions, and fostering relationships to drive revenue growth while upholding ethical standards.
The Senior Manager of Customer Success is responsible for maintaining and growing annual recurring revenue (ARR), setting team vision and strategy, resolving customer issues, and collaborating across teams to ensure a consistent customer experience. This role also involves mentoring Customer Success Managers, managing personnel, and driving program improvements.
Top Companies in Boston, MA Hiring Customer Success Roles
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