Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.
About the Role
Clear, effective and simple instructions are vital, especially when it comes to complex subject matter and unique workflows. Gather and analyze information about needs, objectives, functions, features and requirements. Develop user and installation manuals, how-to guides/ articles, product release notes and other content that distills technical information with ease and clarity to a variety of end-users while driving self-service success outcomes and advancing skills.
Your Area of Focus
- Develop and publish user-friendly technical documentation that meets the needs of the target audience while adhering to organizational standards and technical writing industry best practices
- Collaborate effectively with a diverse set of stakeholders (i.e., Product, Engineering, Product Marketing, Customer Success) to plan, develop, write and edit multiple customer-facing user guides, help articles, and supplemental product training materials
- Obtain a deep understanding of Tebra’s product portfolios, services, value proposition, industry and best practices to translate complex product information and workflows into simple, polished, and engaging content that drive customer success
- Evaluate current content and develop innovative approaches for improvement
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
- Project manage roll-out plans, evaluation and feedback systems for assigned documentation/focus areas; own stakeholder communication and planning cycle
- Manage and optimize self-help knowledge base portals (CMS); continuously monitor content validity and use, identify additional opportunities for improved content, gaps, end-user experience
- Stay up to date on trends, tools, and technologies in the technical communication industry; apply appropriately in support of overarching strategic objectives
- Help transform Tebra’s content strategy with simple, effective and engaging self-service help documentation!
Your Professional Qualifications
- Bachelor’s degree or equivalent (certification through the Society for Technical Communicators) and/or 3 years industry experience as an effective Technical Writer
- Experience writing technical documentation and procedure materials for multiple audiences in a timely manner under strict deadlines
- Superior written and verbal communication skills, with a keen eye for detail
- Experience working with product and engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
- Proven ability to quickly learn and understand complex topics while managing multiple projects simultaneously, with an eye for prioritization
- Firm understanding of agile software development life cycle (SDLC), preferred
- Experience working with tools such as Snagit, Microsoft Suite, Confluence, JIRA, Content Management using WYSIWYG editor, strongly preferred
- Working knowledge of web-based search, blogs, wikis, and Content Management Systems (CMS)
- A self-starter who takes initiative and thrives in a rapidly changing, fast-growing environment
- Flexible, reliable, passionate team player that can work well independently
About Tebra
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
Our ValuesStart with the Customer
We get to know our customers - and their patients - and look at the world through their lens.
Keep It Simple
Healthcare is too complex. We aim to simplify it for everyone.
Stay Entrepreneurial
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
Better Together
We are diverse, humble, and collaborative. We put the team first and win together.
Celebrate Success
Life is short and joy is underrated. We take time to have fun and celebrate success.
Perks & Benefits
In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
#LI-SS1 #LI-Remote #BI-Remote
Remote Pay Range
$30—$35 USD
Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/
If you would like to report a fraudulent Tebra job posting, please contact us at [email protected] and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.
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