Project Coordinator, IT Operations

Job Description:
Summary:
Pluralsight's SKILLS product is a cloud-based enterprise technology skills development platform that delivers a curated learning experience for technical teams. The Skills content teams deliver informative content inside of the larger Skills business focused on the enterprise and individual learners for specific technology domains. This focus includes the acquisition of authors, planning of content, effectiveness of content, messaging around and GTM alignment of the content and experiences for learners of that domain.
The Skills Project Coordinator for the IT Operations domain is an enthusiastic collaborator who cares deeply about data knowledge and education. This role is responsible for managing the complete lifecycle of a portfolio of skills, including commissioning, monitoring, and ensuring the timely maintenance of all of the content within those skills.
Who you're committed to being:

• A self-motivated, detail-oriented person with well-developed time management skills
• Someone who is committed to delivering an excellent experience to our internal and external content creators, learners, and all those with whom you come in contact
• A powerful and organized communicator who can help direct our content creators to the opportunities that help achieve the company's mission
• Someone who enjoys owning a portfolio of projects throughout an ongoing lifecycle, and proactively messaging to collaborators regarding status and risk
• A competent multitasker who can successfully juggle multiple tasks throughout the day
• Exceptionally efficient and proactive in an autonomous environment
• Passionate about creating with possibility. Matching innovative opportunities with the right experts and delivering the absolute best quality IT Ops content for Pluralsight learners

What you'll do:

• Complete ownership of a portfolio of technology skills, including all content items within each skill. Once learning plans are delivered to you from our curriculum team, it will be your job to engage the right content creators to create the content in a timely fashion. You will also monitor and maintain your skills for engagement, quality, and freshness, by working with our content creators
• Detailed and timely record keeping in a variety of systems, including Salesforce.com, Docusign, and internal proprietary systems
• Regular reporting on the status of your portfolio
• Maintaining excellent professional relationships with external content creators to create and maintain your portfolio
• Working closely with Acquisitions Editors to recruit and onboard new content creators as needed to complete and maintain your portfolio
• Working closely with Content Producers in various modalities to track content completion, deadlines, and other details
• Working closely with Curriculum Planners to ensure our content creators are creating the needed content for your portfolio
• Maintaining and improving time-to-publication, freshness, and other metrics about the content in your portfolio
• Onboarding of Authors to the Pluralsight community and setting them up for opportunities and success
• Completeness and accuracy of outlines / project materials & items

Experience you'll bring:

• Experience as a project coordinator, technical project manager or equivalent
• Experience working in IT, Networking, DevOps, Tech Support is preferred
• Good project management experience. Professional certification is not required
• Strong organizational experience with an intense focus on details
• Strong interpersonal professional communication experience, both verbal and written
• Experience with Salesforce is strongly preferred
• Experience with project management tools (such as Trello, Asana, Monday, or similar applications), is required

Requirements:

• A minimum of 5 years of related or equivalent experience; or 3 years with related degree

Travel Requirements
While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.
Why you'll love working here:

• We're remote- and hybrid-friendly
• We're mission driven and guided by our culture pillars
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We're lifelong learners and champion team member growth and advancement
• We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:
We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.
Learning and development are at the core of who we are. We're out to help every technologist build better, and we're looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.
Physical and Mental Requirements
Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.
EEOC Statement
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please visit the bottom of our website to learn how to request an accommodation.
For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.
The annual US base salary range for this role is $74,800 - $92,300 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary and variable, this role may also be eligible for benefits and bonuses.
Applications must be submitted within 90 days after the initial posting date to be considered.
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