IT Support Specialist
About Million Dollar Baby Co.
Welcome to Million Dollar Baby Co.! We started in 1990 and are proudly family-owned and operated in Los Angeles. Since then, MDB Co. has grown to 7 distinct brands of children's furnishings ranging in style, aesthetic, and price point, while carrying some of the industry's most eco-conscious and award-winning designs. Our family of brands include: Babyletto, DaVinci, Nursery Works, Namesake, Monogram by Namesake, and Carter's by DaVinci. We can be found in mass retailers like Target and Amazon to your local mom-and-pop baby shop to specialty retailers like Pottery Barn Kids and Crate and Barrel. At MDB Co., we credit all of our success to our mighty team of more than 110 smart, fun, and diverse individuals who make an impact every day! Our team members are our #1 priority and we partner with exceptional suppliers and retailers from around the world who share our values. Lastly, we are proud that we have been awarded Great Place to Work in '21, '22, '23, Built in LA Best of List '22, '23, Fortune Best Places to Work '23. It's truly an amazing place to work! We welcome you to learn more about our company and our fantastic team.
Teddy Fong
CEO
Million Dollar Baby Co. is looking for an IT Support Specialist to provide technical assistance to our associates. We're seeking a versatile and enthusiastic support technician to set up and deploy hardware and software, as well as deliver top-notch end-user support. This role will work closely with our IT team.
What you'll be doing:
- Provide internal helpdesk support for Million Dollar Baby associates, contractors, and visitors.
- Respond to, record, track, and resolve tickets using our helpdesk software-attention to detail is essential.
- Monitor, triage, and assign Tier 1 helpdesk requests
- Maintain and update the internal IT knowledgebase-comprehensive documentation is crucial.
- Provision computers (Windows 11 and MacOS) for onboarding and replacements.
- Troubleshoot and resolve hardware, software, or basic network issues for end-users in the office and warehouse.
- Support and troubleshoot the A/V setup for video conferencing, including Zoom Rooms, MiraCast, and Logitech hardware.
- Setup and tear down audio/visual equipment for company-wide events.
- Assist with IT projects and other tasks as needed.
What you bring to the table:
- Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Previous experience in a helpdesk or IT support role, preferably 1-2 years. Warehouse IT support is a plus
- Basic understanding of computer hardware, software, and networking principles.
- Familiarity with helpdesk software and ticketing systems.
- Experience with provisioning and deploying computers.
- Legendary customer service and deskside manner
- Ability to troubleshoot and resolve technical issues effectively and efficiently.
- Ability to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously.
- A proactive learner who eagerly embraces new technologies and adapts to changing IT environments.
Our Benefits:
- 100% of your health, dental, and vision insurance monthly premiums are paid by us!
- Flexible PTO because we respect the need for work/life harmony
- Company matching 401(k)
- Vacation reimbursement and health & wellness subsidy programs
- Tuition reimbursement
- Matching charitable donations to the nonprofit organization of your choice
- Company-wide monthly celebrations - lunch is on us!
- Dog-friendly workplace, yes! You can bring your best friend to work
- Free MDB Co. swag generous employee discount on products
At Million Dollar Baby Co., we're passionate about diversity and welcome applicants from all backgrounds. Our diversity, inclusion and equity committee (DIEC) strives to break barriers for minority communities, help educate the company on pertinent topics, and work to ensure equal opportunities for existing and potential employees. Since its formation in 2020, our committee has focused on multiple areas, some include hiring, community involvement and continuous learning about Diversity, Inclusion and Equity.
As an important step in coming together as safely as possible, Million Dollar Baby Co. requires all employees to be fully vaccinated and boosted against COVID-19 as a condition of employment unless a medical or religious exemption is approved.
Million Dollar Baby Company is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application and/or recruitment process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]
The pay range for this role is:
62,000 - 72,000 USD per year ( Hybrid/Pico Rivera, CA )